Sales Associate Call Center
Resume:
ALYSIA BROWN
Selma, AL *****
**********@*****.***
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
SKILLS
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Identification Checks
Bagging and Packaging
Refund Handling
Point of sale operation
Coaching and mentoring
Cleaning and sanitizing
Basic math skills
Time management skills
Written and verbal communication
Payment collection
Inbound sales
Microsoft Office
Performance metrics
High-volume call centers
Call decisioning
Recordkeeping strengths
Professional telephone demeanor
CRM
Payment Arrangements
Locating Debtors
Appointment Setting
Great Phone Demeanor
Mathematics Skills
Excellent people skills
Product promotions
Multi-tasking strength
Social perceptiveness
Adapt to diverse groups
Time management skills
Windows 10
Desktop support
Videoconferencing
Adobe and Adobe Flash
WORK HISTORY
Collections Representative • ASK
Montgomery, Alabama • March 2014 to May 2021
Used skip tracing resources to locate debtors and updated information in company system.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Processed payments and contracts on accounts.
Used probing techniques to determine debtors' reasons for delinquency.
Negotiated to collect balance in full.
Documented and detailed calls and complaints using call center's CRM database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cell Phone Sales Associate • Sprint
Montgomery, AL • May 2013 to March 2014
Upsold customers by recommending accessories and promotions to increase revenue.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Tracked and recorded department inventory products, including high-priced merchandise.
Accepted and processed payments and purchases for new equipment using POS system.
Built customer loyalty and retention by delivering excellent shopping experiences.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Wrapped, boxed and weighed bakery department products.
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.
Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Handled account payments and provided information regarding outstanding balances.
Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
EDUCATION
High School Diploma - General Studies • Southside High School
Selma, AL • May 2012
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