Customer Service Intake Specialist

AUDREY CHRISTIE

*** ** ** **, ********* Beach, Florida, 33441, US 305-***-**** ************@*****.*** Customer-focused with 22 years of experience in Outbound, Inbound, Upsell in the Area of Sales, Customer Service, Healthcare Intake Specialist, Healthcare Patient Care Specialist . Solving problems for clients.

Dynamic communicator who consistently outperforms company goals and expectations. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the Telecommunication. Known for maintaining a positive attitude and consistently outperforming expectations. Dedicated to learning, growing, and succeeding in Field That Aligns With My Experience, Enthusiastic Eager to contribute and Learn New Task to the team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and training

Motivated to learn, grow and excel, Team Player

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Dynamic communicator who consistently outperforms company goals and expectations. Process implementation -

Communications

Extremely organized

Problem resolution

Time Management

Team Leadership

Supervision

Negotiation

Process improvement

Self-motivated

Strong verbal communication

MS Office, Outlook, Excel Word Microsoft, Teams, Zoom, Google Chat, Quickbooks Invoices

Customer service

Organization

Interpersonal and written communication

High School 1989

Brown's Town High School Browns Town, St. Ann Parish . Jamaica Communications - Some college (No degree)

Brown's Town Community College Browns Town, St. Ann Parish, Jamaica Patient Care Specialist November, 2021 to May, 2022 CVS Specialty Pharmacy Orlando, FL

Contract Worker WFH, Outbound Calls To Patients To Schedule There Specialty Prescription to be Delivered to There Homes, Doctors Office, CVS Store . Outbound Calls To Patient Doctors Office To Schedule Prescription delivery, Prior Authorization, Prescription Renewal, Update or Additional Information, Communication with Nurse Triage, Outbound Calls to Patient Prior Authorization Dept, Calling Patient Insurance for Updated and Additional Information . Informing Patients of Payment on there Account, Adding, Updating Method of Payment on Patient Account, Assisting Patients with Copay Assistance Programs Available to them, sending SMS Text emails to Patients also Doctors Office and Fax. Transferring Patient to the Pharmacist or the Relevant Dept, Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Had an excellent attendance record and was always on time for work. Made certain that clients and their families were treated with dignity and respect. Double-checked the data's accuracy and integrity.

Kept track of each patient on a daily basis.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Patient Intake Specialist August, 2018 to April, 2021 Carelink Communications Ltd Deerfield Beach, FL

Inbound, Outbound, Cold -Calls to Patients who has Health Conditions with Diabetics, Arthritis,Getting the Demographic Information, including List of there current medications, list of things Patients is allergic to, Provide Product Knowledge of Products, Utilizing effective Communications Strategies by asking Series Of Medical Questions . Handles between 200-300 calls Daily to address customer inquires, Making average of 60 or mores sales per Week .Identified issues, analyzed information Provide Solutions to Issue at Hand, Was One of The Top Sales Agent from 2018 -2022, Hit Bonus Every Week. Reviewed and corrected claim errors to ensure smooth processing. Private Nanny April, 2015 to May, 2017

The Kallmans Richmond, VA

.

Prepared tasty, healthy meals for family of [Timeframe] to encourage good eating habits. Planned and coordinated a variety of activities to promote physical and mental growth. Kept track of schedules for children's sleeping, eating, and schooling. Bathed, dressed, and assisted with tooth brushing to promote good personal hygiene and oral health. Drove children to various types of activities, including dance, to maintain extracurricular routines. Balanced playtime and limited screen time to optimize types of stimulation and support the development of fine motor, gross motor, and cognitive skills. Provided nurturing and positive environments for children's social and emotional development. Organized and cleaned the house by picking up toys and for a clean house when the parents arrived after activities. Planned extracurricular sports and class schedules and provided safe transportation to various events. Heathcare Intake Specialist February, 2012 to December, 2014 Kiwanja Jamaica Ltd Montego Bay, Jamaica

Inbound and Outbound calls to help customers with their questions and concerns. about Braces, which is additional Benefit Through There Medicare or Medicaid Insurance, Ask Customers Demographic questions, list of Medications, There Primary Doctors Will Approve Products . Knowledge Product Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Was Awarded One The Agent with Most Sales in 2012

Supervisor May, 2003 to September, 2008

National Asset Recovery Services Montego Bay, St. James Parish . Jamaica Provided professional, friendly, and engaging service on a consistent basis. Investigated equipment failures using a variety of troubleshooting techniques. Assessed work performance through scheduled and impromptu evaluations. Employees are coached and counseled to ensure that each work process is carried out in accordance with company policies. Maintained a high level of morale and teamwork on the production floor through frequent communication with 20-25 employees. Created training materials, task and process guidelines, and provided employees with clear and concise instructions. Changed job assignments and schedules to keep up with changing business needs, taking into account processes, employee knowledge, and customer expectations. Mentored and trained employees while also keeping track of their progress. Evaluated employees' strengths and delegated tasks based on their expertise and knowledge, resulting in a increase in workflow. Customer complaints were handled, issues were resolved, and policies were adjusted to meet changing needs. Supervised team of 20-25 staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets. Top 1-5 sales Agent in All My Positions, Was Awarded The Most Improved Supervisor 2003-2004 as a Supervisor .Always Hit Bonus At Carelink Communications Ltd every Week Consecutively . CVS Specialty Pharmacy, Always Hit Team Goal which is 56-60 Accounts Daily .

ACCOMPLISHMENTS

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