Customer Service Warehouse Associate

*

Michael Akinola

908-***-**** ************************@*****.*** New Jersey, NJ 07108

SUMMARY

Quality-driven manager with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with a persistent approach to tackling operational and sales concerns. Always responsible for facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. SKILLS

Microsoft Excel

Logistics

Excellent written and verbal

communication

Proactive in-store planning

Self-motivated leadership

Interpersonal Communication

Strong sales abilities

Customer service skills

Organization skills

Ability to operate basic business

software programs

Strong project management skills

Proven record in training

employees about safety and

production

Strong working knowledge of

Environmental Protection Agency

(EPA) and the Occupational

Safety and Health Administration

(OSHA) regulations

Ability to coach and motivate

employees Leadership

Marketing

Packaging

Continuous improvement

English

Store management

Sales

Inventory control

Materials handling

Order fulfillment

Process improvement

Lean manufacturing

Cash handling

Organizational skills

Microsoft Office

Administrative experience

Cashiering

Quality management

Time management

Product Development

Technical Support

Project Leadership

Logistics

PMP

Lean management

Warehouse Management system

Operations management

Copywriting

Project Planning

User Acceptance Testing

Forecasting

Succession planning

Oracle

Strategic Planning

Change Management

Pricing

Able to Read Blueprint

2

EXPERIENCE

Store Manager

Family Dollar, Newark (September, 2020 – Till Date) Summary of My Responsibilities

Planning and directing the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

Complete store operational requirements by scheduling and assigning employees; following up on work results

Maintain store staff by recruiting, selecting, orienting and training employees

Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions

Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Ensure availability of merchandise and services by approving contracts; maintaining inventories

Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends

Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios

Secure merchandise by implementing security systems and measures

Protect employees and customers by providing a safe and clean store environment

Maintain the stability and reputation of the store by complying with legal requirements

Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

Contribute to team effort by accomplishing related results as needed 3

Assistant Store Manager

Dollar General Retail (April 2017- September 2020) Summary of My Responsibilities

Highly experienced customer service Junior Store Assistant Manager. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining an emphasis on the highest quality of consumer service. Taking responsibility of the store, assisting in supervising store staff and complicated sales, identifying opportunities for enhancing business growth, identifying staff hiring and firings, planning campaigns and promotions, receiving vendor deliveries, controlling stock levels, controlling shrinks and performing all other duties as directed by the store manager.

Provide part-time employees with sales floor training. Maintain records of all sales, deposits, orders, etc.

Maintain effective levels of inventory and unit movement. Provide DIY and Contractors with excellent customer service. Making sure the store follows all safety regulations and standards.

Train all new employees on policies, procedures, and merchandise. Transfer in all shipments and input data into the POS system (new inventory, repairs, special orders).

Transfer out shipments with appropriate paperwork (repairs, custom designs, etc.) Complete and submit payroll for all employees weekly.

Complete all in-store credit applications and contact the credit department for all credit issues Open/close store (close all registers, nightly bank deposits, secure all inventory in-store safe, etc.).

Hold weekly strategy sessions with each employee to maximize productivity Obtain appointments for special events (diamond shows, VIP events, etc.). Make weekly excursions for recruiting purposes.

Assist customers and handle all customer care issues Handle all money transactions Handle 3 line phone system Attain daily, monthly, and yearly sales goals. Warehouse Associate

Amazon Warehouse, Carteret, NJ (February 2014- April 2017)

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.

Managed inventory tracking and physical inventory counts to minimize loss.

Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits, and shrinkage control.

Resolved customer problems by investigating issues, answering questions, and building rapport.

Strengthened work flow productivity by hiring, managing, and developing top talent.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.

Improved store status by implementing process improvements and identifying performance gaps for corrective action.

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EDUCATION AND TRAINING

Bachelor of Arts

Business Administration and Management, University of Ado-Ekiti, Ekiti State, Nigeria September 2010 ACCOMPLISHMENTS

Managed company/department annual/quarterly budget

Redesigned and implemented more effective company procedures which resulted in an increase in profit by 80%

Held a perfect attendance record

Established employee recognition programs

Results-oriented professional with 6.5+ years of experience and a proven knowledge of retails, efficiency improvement, and inventory planning

CERTIFICATIONS:

Project Management Professional (PMP)

Risk Management Professional (RM)

LANGUAGES:

Proficient in English language

ACTIVITIES AND HONORS:

Member, Small Business Association (2012 - present)

Member, Alumni Association

REFERENCES:

References available upon request

Contact this candidate