Customer Service Assistance Representative
Resume:
Tonya Green
I am looking to grow professionally with a established company. My objective is to be the greatest employee and person that I can be and become an asset. I am a great critical thinker and love challenges. I also am a patient person and do not mind doing what it takes to get the job completed and going the extra mile if needed. Raeford, NC 28376
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Trainer Assistant
Humana Insurance INC - Remote
July 2015 to Present
• Claims Specialist
• Benefits Specialist
• Pharmacy Specialist
• IPA (Independent Provider Association Specialist)
• Trainer Assistant (Subject Matter Expert
• DESU (Dedicated Eligibility Specialist)
• Resolution Specialist
• Enrollment Specialist
• Assisted members with questions and concerns about polices, authorized services, referrals, complete assistance representative
• Grievance & Appeal Specialist
• Expedited Appeal Specialist
Direct contact with pharmacies, providers, and member services. Billing representative (PBS) as well
Resolution Specialist
Medicare
knowledgeable HIP PA Guidelines
Independent Phone Contractor
Amazing Ideas
Present
Mobile independent Phone Contractor. Assisting communities with obtaining a wireless connection to be able to have access to a device that could give them a key to a better them and more opportunities. State Government assistance program
Level I Fieldwork
US Census 2020 - Remote
June 2020 to November 2020
Remote worker that worked independently with the federal program to ensure that regulations were met and also processed information into databases
Cashier
Bojangles' Restaurants, Inc - Lillington, NC
March 2013 to July 2015
• Assisted customers with delivery of product
• Trained new hires in assisting customers through terminology used by the job Stacker/line worker
Smithfield Packing Inc - Clinton, NC
April 2012 to March 2013
• Operated and tended machines to prepare industrial or consumer products for storage or shipment. Includes cannery workers who pack food products.
• Always excelled in production that was needed for the job
• Successfully handled the duties needed to complete orders Cashier/Cook
Burger King - Lillington, NC
November 2010 to April 2012
• Lead breakfast cook
• Opened independently in work area
• Prepared and cooked food in a fast-paced fast food restaurant with a limited menu
• Duties included preparation of various items and normally involved operating large-volume single- purpose cooking equipment
• Assisted customers in every area needed
• Rarely needed assistance
Cashier/Customer Service
Travel World - Dunn, NC
2005 to 2010
• Assisted customers with delivery of products
• Often filled many positions that were needed
• Prepared foods and also packaged product
• Rarely needed any assistance
Debone Specialist
Champion Products - Dunn, NC
1998 to 2003
Fed strips against knife so that slicing occurred at angle to first cut. Operated machine equipped with two cutting heads and a device that changed feed angle. Successfully handled the duties to complete orders. Education
Associate of Medical Administration in financial management University of Phoenix - Phoenix, AZ
2015
Certificate in Child Care I and II
Central Carolina Community College - Lillington, NC 1999
Triton High School - Erwin, NC
Skills
• 10+ years in manufacturing/production
• 20+ years in customer service
• Customer Care (10+ years)
• Call Center (7 years)
• Customer Service (10+ years)
• Customer Support (4 years)
• CSR (4 years)
• Financial Management
• Microsoft Windows
• Android
• Business Development
• CRM Software
• Operating Systems
Assessments
Typing — Completed
January 2020
Transcribing text using a standard keyboard
Full results: Completed
Personality: Customer Service Fit — Proficient
December 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Call Center Customer Service — Familiar
December 2019
Applying customer service skills in a call center setting. Full results: Familiar
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Proficient
Logic & Critical Thinking — Completed
January 2020
Using logic to solve problems.
Full results: Completed
Attention to Detail — Familiar
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
5 years experience with CRM, Microsoft Excel, PowerPoint, IOS, Macos, typing 35 wpm, Excellent attention to detail, able to multi-task, high call volumes, HIPPA Guidelines, Inbound/Outbound calls, sales, ability to analyze and communicate clearly and proficiently, patient, energetic, team- player and I also work well with others but also a great independent worker with a passion to learn more everyday. Also a quick learner.
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