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Pharmacy Tech Case Manager

Marietta, GA
November 07, 2022

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An authentic and emotionally intelligent servant leader with strong communication skills, who is forward thinking, transparent, accountable, and a problem solver, with the skill to build and maintain business relationships. Ability to adopt to changing business environments with an attitude of execution, optimism, and support with 20 years of experience in health services management and passion for improving the patience/customer experience.


Lincoln Financial Group

Integrated. Case Manager February 2019 – Present

Cultivates and manages client relationships, developing individualized care plans in collaboration with physicians.

Determine client requirements by completing intake interviews, determining the need for specific treatments, plans, and evaluations

Participant in collaboration among management, colleagues, and peers as process improvement strategies

Serves as a resource to clients and internal and external stakeholders on complex assignments

Business liaison between physicians and patients/clients

Manages complex products and cases to include medical record review and management

Kept abreast of continuing case management practices through professional development

Oversight of revenue management

Communicates weekly progress within interdisciplinary teams and clients

Ability to cultivate inter-departmental relationships

Member of women in leadership committee as a way of applying new strategies and techniques for a memorable client experience

Update job knowledge and skills by participating in educational opportunities, including continuing education

Explore opportunities to add value to job accomplishments

CaroMont Health

Pharmacy Buyer 2012-2019

Supply Chain management (height of drug and IV shortages starting in 2015)

Collaborated with internal and external stakeholders during the height of drug/supply shortages from 2016-2019

Managed customer accounts to ensure compliance with federal and state regulatory agencies

Actively participated in meetings with wholesalers and vendors regarding product development and management

Maintained vendor, wholesaler, distributor relationships with monthly calls (50+ vendors, i.e.: Cardinal Health, FFF Enterprises, Sanofi Pasteur, Baxter, Hospira)

Developed and incorporated an intra-department communication tool and protocol for procuring and managing daily and weekly medication distribution

Cross functional collaboration with corporate procurement and leadership on process improvement strategies to include KPIs (ex: OR Operations for offsite facility)

Coordinated medication dispensation and management for 43 local physicians’ practices and the organization

Monitored and analyzed procurement strategies for the first free-standing emergency room pharmacy dept

Monitored $15 million dollar budget in conjunction with supply chain coordination

Managed and provided oversight for assistant pharmacy buyer and 340B specialist

Novant Health

Pharmacy Tech-Physician Practice Coordinator 2006-2013

Built collaborative platform with physician practice managers

Orchestrated and maintained physician practice growth of physician practice

Collaborated with corporate personnel on process improvement methods and strategies

Directed and Managed annual influenza and medication procurement and management system

Assisted and maintained cross-organizational management processes for in-state and out-of-state services in NC, SC, and VA.

Assisted pharmacy procurement team with medication management


Pursuing Ph.D. in Health Services

Walden University, 2016 to Present

Master of Healthcare Administration

University of Phoenix, 2014 to 2015

Bachelor of Science in Marketing

University of North Carolina at Charlotte, 1998 to 2005



3rd Quarter 2021 to Present- recognized for exhibiting and executing high level customer experiences and excellence in care (20 weeks in a row)

Inter-departmental promotion within first year and continual growth in first three years (2019-2022)

Recognized by Management and awarded by team lead, award for Optimism and teamwork

Ability to take on additional projects, while maintaining current workload and deadlines

Instrumental in coordinating and managing acquisition of physician practices, growing from 50 to 200 physician’s office in a five-year time span (2007-2012)

Coordinated the oversight and procurement of medication for the first free standing Emergency Room in Mt. Holly for CaroMont Health (2016)

Reduced on-hand inventory by 50% and decreased inventory by $500,000 (2016-2017)

Manage and maintain inventory levels (controlled and non-controlled medication, including IV solutions and chemotherapy) during the nation-wide drug shortages from 2015-2019.


Strong communication skills

Project management

Event coordination

Multi-site management

Regulatory compliance


Growth management

Relationship building and maintenance

Critical Thinking

Time Management

Organization management

Process improvement and execution

Active listening

Pharmacy consultation


National Society for Leadership and Success (NSLS)

American Association of Healthcare Administrative Management


Microsoft suite products, vocal management and training and revenue cycle management

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