Senior Recruiter Talent Acquisition Partner

Stephanie Do

Phone: 415-***-**** E-Mail: ***************@*****.*** LinkedIn

Experience

Cleo (hicleo.com) November 2018-Present

Cleo is a B2B digital health-tech startup family benefits platform and provides a one-point solution for comprehensive support to working families from planning stages to adult caregiving populations.

-Senior Recruiter February 2021 – Present

-Recruiter, Operations September 2019 – February 2021

-Expert Recruiter November 2018 – September 2019

Key Accomplishments:

--Owned and executed full-cycle recruitment across operations, clinical, member services, commercial operations, product, business operations, IT, people/human resources, finance, & legal

--Technical recruiting stretched opportunities: SWEs, SDETs, SREs, data engineers, staff/principal levels, & engineering managers

--Leveling of roles recruited ranged from individual contributors, leads, managers, directors, and VPs

--Scaled the specialist network by over 100%. Global specialist network recruitment consisted of specialties and expertise ranging from birth & postpartum doulas, childbirth educators, IBCLCs, registered nurses, midwives, career strategists & coaches, parent coaches, sleep consultants, fertility experts, licensed social workers, licensed mental health support therapists, physical and pelvic floor therapists, & adult caregiving advocates

--High-volume recruitment of Family Guides to meet upcoming jumbo enterprise customer implementation launches and to meet member focused demand and programming

--Executed unique sourcing strategies to build diverse pools of candidates and growth of brand awareness

--Worked collaboratively with internal stakeholders and hiring managers to meet hiring targets and ensured a smooth recruitment process with streamlined communications and positive candidate experience

--Credentialing auditor to maintain compliance of various licensures and insurance and SLAs

--Built and enhanced recruiting systems and processes leveraging integrations and recruiting

--People Operations initiatives: transformed new hire onboarding process for scalability and hypergrowth with lean methodology, execution automation and leveraging of integrations to provide people operational scale

--Overall hiring metric: 405 total hires spanning a 4-year career and journey at Cleo. Hires are across all business verticals and a combo of exempt, non-exempt, and contractors to meet the demand of customer launches, internal infrastructure build, and scalability

Stretch & Growth Impact:

-Designed and executed a recruiting strategy with associated metrics and budget to deliver on Cleo’s People needs, from c- suite/executive roles to IC entry level positions

-Evaluated Cleo’s recruiting processes, tools & systems to then develop a roadmap for the future

-Assessed, built & supported onboarding to ramp new hires and position them for success within the org

-Executed recruiting programs to enhance Cleo’s already diverse talent pools in support of the company’s overall DEIB strategy, and elevate the broader team’s competencies in this critical area

-Partnered with all departments, including Product, Engineering, Marketing, Sales, Security, Finance, Legal, G&A, & People to build and ensure Cleo’s mission, employer brand & employee experience is viewed as a leader in the health-tech industry and family benefits category

-Provided a seamless experience to the business, most notably building highly collaborative relationships with the People team, to jointly advise the business on their talent plans

-Up-level the business’ recruiting competencies and skills, through consistent process, training & coaching Wu Yee Children’s Services (wuyee.org) June 2011 – November 2018 Wu Yee delivers comprehensive range of early learning, family, and family childcare educator services as the largest early head start and head start grantee in San Francisco.

-Recruiter July 2018-November 2018

-Center Director July 2015 - July 2018

-Early Childhood Educator June 2011 – July 2015

Key Accomplishments:

--Owned and executed full-cycle recruitment across all departments: administration, child development educators, family services, resource & referral, and leadership/c-suite verticals Stephanie Do

Phone: 415-***-**** E-Mail: ***************@*****.*** LinkedIn 2

--Strategic active and passive sourcing leveraging local communities, tools, and campus recruiting events and networking with Bay Area and California colleges, universities, community organizations, and professional associates to attract and close early talent

--Developed and managed recruiting channels for pipelining and sourcing to meet business demand

--Partnered with HR department, hiring managers, and internal stakeholders on all recruiting stages thereby providing a white glove service

--Generated formal written offer letters, weekly vacancy reports and updates, tracking of teacher permits and education units, maintained streamlined communication to employees and candidates and various HR duties such as maintenance of personnel files, exit interviews and offboarding, & maintained recruitment filing and interview documents in compliance with EOE practices

Education

University of California Santa Cruz

Bachelor of Arts with Honors in Sociology

Minor in Education

City College of San Francisco

Early Childhood Education Courses completed (38 units): CDEV 53, CDEV 61, CDEV 62, CDEV 65, CDEV 66 CDEV 67, CDEV 72, CDEV 74, CDEV 90, CDEV 91, CDEV 92, CDEV 93, CDEV 105 San Francisco State University: College of Extended Learning

Human Resources Management Course: HRM 9085 – Talent Acquisition & Retention ModelExpand – Inclusive Hiring Workshop

Certificates

Yellow Belt of Lean Six Sigma Methodology

White Belt of Lean Six Sigma Methodology

Certificate of Achievement: Child Development Administration

Certificate of Achievement: Child Development Professional Development & Advocacy

Certificate of Achievement: Child Development Infant/Toddler Care Permits

Child Development Program Director Permit Document Number: 190023327 Expiration Date: 02/01/2024 Superpowers:

Ability to multitask various job requisitions whilst keeping business north star and objectives. Extremely organized and detail oriented and known for speed and clear communication in a remote environment. Strong professionalism in project management with training in yellow belt of lean six sigma methodology and ability to problem-solve in high-stress situations and thrives in start-up environments navigating ambiguity. Sharp and understands dynamics of teambuilding, organizational and change management, and working cross-functionally successfully across levels from an independent contributor to c- suite/execs and across various team orgs and geos. Bonus: utility and team player and enjoys wearing multiple hats based on business needs and priorities and can easily adapt and shift from builder, operator, executor, and strategist. Tools Used:

GSuite Lever TopFunnel Teamable ClaraLabs Slack Front Zoom HelloSign Juro DocuSign Jira Sequoia Pingboard GHRR Checkr TinyPulse KnowBe4 Lattice VacationTracker Comparably Expensify Microsoft Suite Zendesk Paylocity Box

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