Support Specialist Customer

RYAN

CADWELL

Pleasant Grove, Utah

385-***-****

**********@*****.***

https://www.linkedin.com/in/ryan-cad

well-279b69135/

SKILLS

Detailed oriented individual with over a year experience in sales and front end-web development. I am receptive and open-minded to new ideas and am an effective communicator working on teams to achieve goals. I am known to be dedicated, hard-working, detail-oriented, curious, and always looking to improve. I am eager to learn and become a valuable member of the team. TECHNICAL SKILLS

● Javascript

● SCSS

● Flask

● MySQL

● Ruby

● Python

● HTML

● CSS

● GIT

● MongoDB

EDUCATION

Web Development Certificate Bottega University, Lehi, UT JUNE 2019 – SEPTEMBER 2019

EXPERIENCE

Gear Advisor Guitar Center, SLC UT

JANUARY 2020 – OCTOBER 2022

Managed all aspects of customer accounts through multiple contact channels, while increasing and developing new revenue by performing outbound calling and generating activities. Handled inbound sales requests and established customers into the revenue stream. Contacted over 80 customers a day to increase revenue and helped the company with generating over $100k in revenue. Support Specialist Silhouette America, Pleasant Grove, UT SEPTEMBER 2019 – DECEMBER 2019

Utilized extensive product knowledge to increase customer satisfaction through customer support. Assisted customers with 60+ account issues a day involving the Cameo machine and account issues.

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