Sales Manager Customer Service
Resume:
SERGIO TALAVERA
Miami, FL *****
***********@*****.***
Dear: Hiring Managers
Please consider me as a candidate with enthusiasm and outstanding qualifications for a manager position with your company. My qualifications are as follow for your review.
I bring an extensive record of accomplishments in sales, sales management and finance from 25 years of experience in the automotive industry. My proven talent to lead a Team growth and profitability, as well as provide the necessary resources for continued business success, is a direct result of my ability to understand the customer's needs and wants, cultivate a service-driven environment, build a cohesive staff effort, and maintain high standards of customer satisfaction.
Key areas of strength that I would contribute to your organization include the following:
. Strong ability to evaluate customers, generate new accounts, build and secure business from customer referral base, and establish lasting client relationships.
. Positive and persuasive communicator with excellent presentation and solution-based selling skills.
. Consistent history of advancement and demonstrated achievements in positions of leadership, responsibility and accountability.
I am both a creative and analytical thinker, able to focus on the task at hand while keeping a vigilant eye on long- term goals. Confident that I would be a valuable asset to your organization on multiple levels.
Thank you for your time and consideration. I look forward to your reply. Respectfully,
Sergio Talavera
SERGIO TALAVERA
86 SW 8TH ST
Miami, FL 33130
***********@*****.***
PROFESSIONAL PROFILE
Result-oriented and accomplished Sales/Sales Management Professional with 25 years of proven experience in the Automotive Industry Comprehensive experience in retail and wholesale automotive environments Creative and innovative individual with verified skills in management, sales strategy, new business development, and finance Broad-based experience in new, used, and fleet vehicle sales/leasing, including Internet sales Proven history of significant profit, volume and customer satisfaction increases through effective cost control, process improvements, sales training, and team motivation Fully bilingual English/Spanish Familiar with most automotive industry computer software.
KEY STRENGTHS
. Strategic Planning . Sales Forecasting . Team Building
. Budgeting & Finance . Market Analysis . Staff Development
. Profitability Management . Advertising & Marketing . Inventory Control
CAREER ACHIEVEMENTS
. Planned and directed daily operations of the Sales and Finance departments of high-volume dealerships.
. Managed direct and Internet sales/leasing of new, used and fleet vehicles.
. Administrated all deals and credit approvals with banks.
. Developed and presented in-depth sales training in marketing, selling techniques, product knowledge, presentation/demonstration skills, prospecting, and customer service excellence.
. Set individual and team sales goals; motivated, supervised and evaluated the productivity of up to 60 employees.
. Maximized sales results and gross profits while maintaining high rates of customer satisfaction.
. Increased lease penetration from 6% to 47% within six months at Napleton Kia of Carmel increased volume and gross profit by 250%
. Led Elmore Toyota to receive the prestigious Toyota President's award in 2012.13.14.
. Increased sales volume and gross at Bob Rohrman Hyundai by 558% as well as fix ops
EXPERIENCE
02/21-07/21-BOB ROHRMAN HYUNDAI/GENESIS; Lafayette IN
. General Manager. Trey Rohrman VP 574-***-****
05/20- 01/21 NAPLETON KIA OF CARMEL; Indianapolis IN
.General Sales Manager. Garrette Mcdonald Gm 714-***-****
02/16-05/20 DOWN TOWN LA KIA; LOS ANGELES, CA
. General Sales Manager. Tom Awada Gm 818-***-****
08/15-01/16 KIA OF CERRITOS; Cerritos, CA . Sales Manager. Joe Chaheen Gm 562-***-****
12/11-7/14 ELMORE TOYOTA; Westminster, CA
. General Sales Manager/Sales Manager
12/08-11/11 TOYOTA PLACE; Garden Grove, CA
. General Sales Manager. Ray Daniels Gm 714- 296-1226
5/03-12/08 ELMORE TOYOTA; Westminster, CA
. General Sales Manager/Certified Sales Manager. David Mchowell Gm.
RELATED EXPERIENCE
6/99-7/02 AUTOMOTIVE ALLIANCE; Camarillo, CA
Regional Sales Manager
. Developed, sold and managed marketing campaigns and sales promotions for the automotive industry, such as "tent events," targeting dealerships in CA, NV, AZ and NJ.
EDUCATION/PROFESSIONAL TRAINING
Finance and Insurance courses - College of Automotive Management; Santa Ana, CA (2004-2006) Negotiating Skills - Karras; Burbank, CA (2001)
Sales Training & Negotiating Skills - Joe Verde, Orange County, CA (1997, 1998, 1999) General Education - East Los Angeles College; Los Angeles, CA
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