Customer Service Scheduling Coordinator

Shelby Wall

260-***-**** **** S **th Street McAlester, OK 74501 ***********@*****.*** Motivated professional with an extensive background in building positive client relationships. Sales experience, with an emphasis in event planning. Proven history of e ectively coordinating, supporting and scheduling an event in which team members can be most e cient. Event/Project Coordination E ective Written and Verbal Communication Results Driven Customer Service Expert Scheduler Leadership Attention to Detail Time and Task Management Organization and Prioritizing Creative Thinking Professional Experience

Benefit Advisor (Remote) 06/2022 -

08/2022

American Income Life/Bisanz Agencies Philadelphia, PA

● Educate clients on potential benefits they may qualify for through an application process. Build client rapport to pitch the best benefit plan to fit the client’s family and budget.

Sales Representative (Hybrid Remote) 04/2022 - 06/2022 Premier Roofing Oklahoma City, OK

● Activiley building customer relationships to become an advocate for their home’s health. Producing sales for Premier, while overcoming multiple objections.

● Virtually communicating project details including, insurance claims and build dates involving clients, management and insurance companies. Event & Scheduling Coordinator

Express Clydesdales Yukon, OK 12/2019 - 04/2022

● Drove increased awareness to the venue by social media marketing, incorporating virtual scheduling, and updating the website platform. In turn, I tripled the amount of revenue annually since the start of the company in 1998, within two years.

● Assisted in the planning and production of the Six-Horse Hitch Classic Series World Finals located in Shipshewana Indiana, while working in Oklahoma

Collaborated with marketing and venue host to increase attendance to event

Assisted in creating revenue through sponsorships. Strengthened and maintained relationships with sponsors, in which they experienced the VIP treatment and were able to see their contributions in action.

Produced two large scale receptions to honor the exhibitors and sponsors of the event. Coordinated the ticketing, VIP seating, caterers, decor, and live band.

Collaborated with equestrian vendors from around the United States to bring a diverse shopping experience to the spectators.

Scheduled the accommodations for the qualifying exhibitors within a narrow timeframe.

● Assisted the General Manager by scheduling sta on multiple teams. As well as developing and adjusting complete travel itineraries for the sta and horses, including event specific requirements to arranging accommodations for the hotel/layover. Sales Manager 05/2018 -10/2019

T.D. Wall Truck and Trailer Sales Huntington, Indiana

● Originally hired to help restore the o ce into a working order. However, sales were minimal, inventory records were inaccurate and the service center was not operating on a timely schedule.

● Corrected and maintained accurate customer information by using Hubspot.

● Updated and inventoried physical inventory, as well as the available inventory on the company website and inventory on order.

● Coordinated with the manufacturer on part deliveries, revitalizing the service center schedule.

● Managed marketing including, website, social media, trade show booths and physical marketing items.

● Sales of inventory,services completed, and customer service rates doubled due to the organization and task management I exhibited.

Patient Care Technician 11/2017 - 12/2019

Parkview Huntington Hospital Huntington, Indiana

● Collaborated with nursing sta to give upstanding care to all patients. Mentored oncoming sta to follow the hospital’s policies and procedures. Career Break 12/2016 - 11/2017

● Established residence with my husband, and maintained records for his business. Director 10/2014-11/2016

Lil’ Explorers Childcare Center Delano & St. Michael, Minnesota

● Orchestrated child enrollment to fulfill the center capacity of 120 children from the ground up. Hired and mentored 25 teachers and assistants.

● Directed center by implementing sta schedules, and resolving classroom challenges. Situations ranging from children, teachers and parents.

● Responsible for biweekly invoicing and billing. As well as continued enrollment and facility tours.

Technical Proficiencies

● Remote Collaboration: Zoom, Google Workspace (Drive, Chat), Group Me, Dropbox

● Website platform and scheduling: Square space, Facebook, Acuity, Google Calendar

● Document Software: Microsoft O ce (Word, Outlook, Excel, Powerpoint), Google Drive (Sheets, Docs, Forms)

● Business Input/Output: Hubspot, Quickbooks

Education

Bachelor of Science (BS) in Health Science

South Dakota State University Brookings, South Dakota

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