Customer Service Phlebotomy

MARYURI CADAVID

**** ******* ** ** **** Bay FL **907 · 321-***-****

***********@*****.***

Passionate and experienced Healthcare Administrator with a proven track record of bringing forth the necessary skills and work ethic to support productivity and efficiency in a busy healthcare environment. Adept in effectively managing day-to day operations ensure positive staff morale and patient satisfaction.

Consistent and focused attention to client safety, comfort, and dignity, well-versed in senior health care with passion for helping others.

EXPERIENCE

2012 TO PRESENT.

BRANCH ADMINISTATIONS REPRESENTATIVE, SCHEDULING AND AFTER-HOURS SCHEDULING

Senior Bridge home health care services in Melbourne.

. Effectively manages a high-volume of communication between providers and patients.

. Maintained professional communication with individuals across the healthcare field.

. Payroll and staffing for four different branches, Melbourne, Vero Beach, Jacksonville, and The

Villages.

. Coordinating office activities and operation to secure efficiency and compliance to company

polices.

. Supervising administrative staff and diving responsibilities to ensure performance.

Manage phone calls and correspondence, e-mails, letters, packages, etc.

. Submit timely reports and prepare presentations/proposals as assigned.

. Assist colleagues whenever necessary.

. Ability to Multi-Task.

. Responsible of On Call After hours scheduling issues.

. Supported 75 caregivers.

. Provided after hours coverage for 100 clients in 4 states, 30% improvement of filled shifts.

JULY 5, 2014 – JULY 2, 2019

PHLEBOTOMY, HOLMES REGIONAL MEDICAL, MELBOURNE

. Certified by the State of Florida with more than 4 years’ experience practicing phlebotomy.

. Skillful and precise in performing venipunctures and collecting, preparing, and storing blood samples bottles; and verifying medical records. High level of accuracy and attention to detail.

. Demonstrated Knowledge of terminology, infection control procedures, patients and donor care, blood collection and handling safety.

. Possess excellent patient’s donor skills-known for having a gentle touch and the ability to alleviate patients’ anxieties.

. Build trust and minimize patients’ discomfort during phlebotomy procedures and support department to ensure quality of service.

. Eased patients stress and made the experience as comfortable as possible.

. Great customer service experience.

. Part of the team lead, responsible of coordinating the morning run and training new employees and phlebotomist.

EDUCATION

MAY 2015

PHLEBOTOMY, health first training center

National Healthcare Association Certification.

MARCH 2012

NURSE ASSISTAN, CASEL HEALTHCARE TRAINING CENTER

. HIV/ AIDS/ BLOOD BORNE PATHOGENS

. Alzheimer’s Disease and Related Disorders 1 and 2

. Domestic Violence

SEPTEMBER 2000

MANHATTAN COMPRENHENTION DAY AND NIGHT HIGH SCHOOL

. 3.9 GPA

. Top Senior Academy Achievement Award

. A and B Honor Roll.

SKILLS

Fluent in Spanish and English

Excellent Organizational and leadership skills

Ability to Multitask

Effective time Management

Skilled in leadership, relationship building, and business administration

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