Customer Service Massage Therapist
Resume:
ASHLEY
GONZALEZ
********@*****.***
Manchester, Iowa 52057
I am a reliable Licensed Massage Therapist with comforting demeanor. Business savvy, organized and experienced in performing basic administrative procedures. I also possess a friendly personality directed at building positive rapport and long-lasting relationships with clients. I am confident with client relationship building and customer service. I possess great physical strength and judgement. Experience in massage healing techniques and methods.
PROFESSIONAL SUMMARY
Hands In Harmony Body Works - Licensed Massage
Therapist, Esthetician
Cedar Rapids, United States • 08/2019 - Current
Massage Heights - Certified Licensed Massage Therapist, WORK HISTORY
Performed 25 massages weekly for clients using hot stone, Swedish, Deep tissue, Manual Lymphatic drainage, Cranial Sacral Therapy, Reiki, Sports Massage, and pregnancy methodologies.
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Provided safe, effective and appropriate massage
therapy techniques during customer appointments.
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Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
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Maintained client treatment records and designed
long-term care programs for return customers.
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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
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• Recommended retail products for at-home use.
• Advised clients on proper home-care regimens.
Notified supervisor of supply needs to maintain stock of necessary items.
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Assessed condition of clients' skin in order to make recommendations to improve skin quality.
•
Performed special anti-oxidant, acne and
microdermabrasion facial services.
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• Educated patients on treatment options.
• Welcomed clients arriving for appointments.
SKILLS
Manual Lymphatic
Drainage, Deep tissue,
Sports, cupping, hot stones,
Cranial Sacral Therapy,
Reiki Energy Healing,
Reflexology
•
• Anatomy
• Time Management
• Health Care System
• Information Gathering
• Client Records Maintenance
• Scheduling Software
Muscle Strengthening
Techniques
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Range of Motion
Assessment
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• Stretching Exercises
• Microsoft Word
• Medical History Taking
• In-Home Client Treatment
Carlson College of Massage
Therapy
Anamosa, IA • 08/2016
EDUCATION
Licensed Massage Therapist:
Massage Therapy, Anatomy
Capri College
Cedar Rapids, IA • 06/2013
Licensed Cosmetology of
Arts: Esthetics
Kirkwood Community College
Cedar Rapids, IA
No Degree: Biology
John F Kennedy High School
Cedar Rapids, IA • 05/2009
High School Diploma
Esthetician
Cedar Rapids, United States • 08/2015 - 08/2019
Ulta - Esthetician
Cedar Rapids, United States • 11/2013 - 07/2015
Provided clients with knowledge of all cosmetic services being provided.
•
Answered phones, booked appointments, and took
payment for services for over 40 customers.
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• Advised clients on proper home-care regimens.
Performed 15 facials, chemical peels using Dermalogica Skin Care products weekly.
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• Recommended retail products for at-home use.
Analyzed skin condition and made appropriate product recommendations.
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• Sterilized equipment for patient treatments.
• Welcomed clients arriving for appointments.
Informed guests of appropriate products available to increase retail sales.
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• Designed post-treatment at-home care products.
• Stocked treatment rooms with proper supplies.
Notified supervisor of supply needs to maintain stock of necessary items.
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• Assisted manager with daily spa operations.
Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
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Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
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Relieved muscular tension and alleviated cellulite through myofascial release and instruction in
self-myofascial release therapy.
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Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
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Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.
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• Sterilized equipment for patient treatments.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Fostered friendly, warm and exceptional customer
experience.
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Analyzed skin condition and made appropriate product recommendations.
•
• Recommended retail products for at-home use.
Carried out product inventory checks, charting and consultations.
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• Stocked treatment rooms with proper supplies.
• Welcomed clients arriving for appointments.
Flexibly worked evenings and weekends to maintain
proper spa coverage.
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Developed individualized, therapeutic skin care
programs.
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Handled busy schedules and stayed on top of key
deadlines.
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• Performed make up applications
Helped work retail floor seeking skincare and make up products for over 60 customers weekly.
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Spanish
Native or Bilingual
LANGUAGES
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