Customer Service/cashier/receptionist/Makeup Artist

ERIN GLENN

***** ******* ****

Santa Ana, CA ****5

714-***-****(call or text)

***********@*****.***

OBJECTIVE

“To obtain a position as a hairdresser in a reputable salon, where I can practice my skills and express my creativity, while building a solid clientele, continuing my education and contributing to the overall success of the company.”

EDUCATION

Santiago Canyon College

Completed courses in Health/Wellness, Substance Abuse and Workforce Preparation 2008-2009

Visual Vanity Make-Up Academy

Ladera Ranch, CA

2006-2007

-Certified makeup artist-

Paul Mitchell the School

Costa Mesa, CA

-Cosmetology-

Graduated 2007-Vocational Certification

Canyon High School

Anaheim Hills, CA

Graduated June 2005

*Passed State Board Examination and Licensed in state of California* TRAINING

-Sanitation Training

-Paul Mitchell Student Council Member

-Member of “Design Team”-off site promotional, charity, fashion events

-Member of “Rep Team”-Product Specialist

-Haircutting and chemical services training

-Emphasis in color correction services

ACCOMPLISHMENTS

-Achieved highest salon product sales four months in a row

-Photo shoots with Visual Vanity Make-Up Academy

-Make-Up artist for the Audi Team at the 2006 LA Car Show

-Trained with Pamela Peretie, Robert Cromeans, Jimmy Angel and Stephanie Kocielski SUMMARY OF QUALIFICATIONS

-Several years work experience in hair salon/make-up industry

-Profound knowledge of the industry as well as retail products

-Proficient with various hairdressing styles

-Ability to work under pressure/able to excel in fast-paced or stressful environments

-Works well independently and as part of a team

-Great interpersonal skills

-Work well with others in both supervisory or support staff roles

-Outstanding customer service

-Quick learner

-Flexible schedule

-Cosmetology principles knowledge

-Business management skills

-Team Player

-Willingness to take on added responsibility

-Results-oriented

-Dependable

-Professional

-Committed to excellence

-Articulate

-Ability to think quickly and successfully handle difficult customers WORK OF EXPERIENCE

“Della’s Hair and Nail Co.”

5789 E. La Palma Ave.

Anaheim, CA, 92807

August 2009-January 2013

Receptionist/Hairdresser

-Answered phones and assisted guests with questions and scheduling appointments

-Educated guests on proper hair care

-Sterilized and maintained equipment in good working condition

-Assisted other hairdressers with shampooing, SCALP MASSAGES and client preparation

-Conducted full client consultations and demonstrated the intricacies of client care/salon experience and overall satisfaction

-Examined hair texture and condition to determine appropriate treatment

-Promoted and sold salon services and products

-Recommended home care regiments and treatments

-Used state-of-the-art techniques in coloring and treating hair

-Set up workstations and treatment rooms with necessary products, equipment and supplies

-Operated cash register to receive payments from customers

-Kept current on hair products and their chemical composition, structure and properties

-Conducted weekly salon/product inventory

-Supervised staff work performance in owner’s absence

-Introduced Brazilian Keratin treatments to the salon.

-Created repeat business by developing long-term relationships with regular customers.

-Pre-booked appointments to guarantee repeat business.

-Politely answered the phone and scheduled appointments for clients.

-Trimmed and styled hair for weddings and special occasions.

-Sanitized workstations and salon equipment for safety purposes.

-Completed manual and computerized scheduling, bookkeeping and inventory management procedures.

-Designed traditional and contemporary hairstyles for men and women. Togo’s Sandwiches

8170 Santa Ana Canyon

Anaheim Hills, CA 92807

2002-2006

Manager/Sandwich Artist

Duties: Responsible for team development, communications, sales, profit and cost control management. Managed store operations and administration including scheduling, reports, inventory, cash register operations and customer service. Responsible for all aspects of customer service, making bank deposits, and securing the store at closing time. References available upon request

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