Customer Service Title Clerk
Resume:
Lanette Leyba
Strong work ethic as a team leader and customer service director in the automobile and customer service industry.
Santa Fe, NM 87507
************@***.***
Looking for a new challenge, ready to take on a new adventure. Motiivated and ready to shine! Strengths:
• Motivator
• Professional appearance and attitude
• Honesty
• Integrity
• Compassion
• Leadership skills
• Punctuality
• Training skills
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director and Professional Support
A Plus Property and Home Care of Santa Fe - Santa Fe, NM April 2021 to Present
• Manage prestige properties only. High end property management and home care. Long and short term house sitting.
• Scheduled appointments and in-person interviews.
• Over seventeen years experience.
• Exceptional references and experience.
• Ensure High level security for clients.
Business Manager
Garcia Auto Group (Mercedes, VW & GMC) - Santa Fe, NM March 2016 to March 2021
• Key holder.
• opened and closed multiple stores in Santa Fe.
• Supported automotive sales by building relationships, following sales processes, and upholding the highest ethical standards.
• Informed and educated customer's on aftermarket products that will enhance their vehicle ownership experience. Understand title laws, the registration process and specific local, state and federal regulations.
• Communicated daily with banks and credit unions to determine interest rates, terms and ensure every customer was 100% completely satisfied.
• Held above average CSI and back end penetration percentages. Business Manager
Chalmers Capital Ford - Santa Fe, NM
May 2011 to March 2016
• Provided a thorough explanation of benefits that come with protection programs, such as vehicle service contracts.
• Explained the APR, finance charge, total sale price and other required disclosures on the contract
• Ensured that the customer understands every detail of what they are agreeing to.
• Maintained a positive relationship with lending institutions, VSC providers, and insurance vendors.
• Trained and provided the sales team with information on lease and finance programs
• Processed all deals accurately to ensure funding. Sales and F&I Manager
Santa Fe Motor Sports - Santa Fe, NM
March 2002 to May 2011
• Coordinated the financing for customers buying new or used motorcycles, ATV's, Tractors and Side by side all terrain vehicles. Intermediary between the customer and the lending institutions or Credit Unions to make sure they maintain a positive relationship. Prepared paperwork and contracts to ensure all deals are effectively closed and funded.
• Upsold all backend products to protect both the customers and their vehicles. Title Clerk/Internet Manager
Sauter Toyota/Beaver Toyota - Santa Fe, NM
May 1996 to March 2002
• Title clerk-
• Prepared payoff checks for new vehicles and trade-ins.
• Billed out all dealer trades and prepared Certificates of Origins. Maintained a system to verify out- of-state titles.
• Compiled and maintained a complete list of all outstanding title work. Internet manager-
Performed online sales activities to achieve company sales objectives.
• Identify and contacted potential customers for business opportunities.
• Schedule daily customer appointments and make product presentations.
• Update customer database with contact details and interest information from prospective customers.
• Perform daily tasks based on assigned work plan. Maintained profitable and productive relationships with customers.
• Maintain up-to-date knowledge about product information and promotions.
• Attended sales training and educational programs for professional development.
• Communicated with customers through phone, e-mails, chats and personal visits.
• Responded to customer queries promptly and professionally. A sense of urgency is vital, especially to out-of-state potential customers.
• Worked independently or in a team to achieve monthly sales quotas and goals. Provided excellent service to insure customer satisfaction. CSI is extremely vital. Every customer should leave 100% completely satisfied!
Make inbound and outbound calls to sell company products. Developed sales strategies and determined sales forecasts and projections. Closed deals for other sales reps. requiring assistance.
Education
Master's degree in Business Management & Accounting University of Phoenix-Albuquerque Campus - Albuquerque, NM January 2002 to May 2006
Skills
• Account Management
• Marketing
• Accounts Payable
• Tax Experience
• GAAP
• Merchandising
• Outside Sales
• Event Planning
• Purchasing
• Negotiation
• Analysis skills
• Communication skills
• Windows
• Mentoring
• Sales
• Microsoft Office
• Sales management
• Account Reconciliation
• QuickBooks
• Accounts Receivable
• Data collection
• Writing skills
• Microsoft Excel
• Budgeting
• Investment banking
• Financial modeling
• Relational databases
• Financial analysis
• Databases
• Territory management
• Product management
• Forecasting
• Analytics
• Financial Statement Preparation
• Profit & Loss
• Leadership
• Contracts
• Google Suite
• Property management
• Computer skills
• Computer Networking
• Microsoft Dynamics GP
• Data Warehouse
• Auditing
• Payroll
• Business Analysis
Languages
• ASL - Fluent
Awards
Dealer top 20
December 2005
Certifications and Licenses
Credit life and Disability
Present
Driver's License
First Aid Certification
Motorcycle License
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