Customer Service Nursing Assistant
Resume:
Tila Newbery-Sorrell
Dedicated business process enthusiast
Austin, TX 78727
****.*******@*****.***
I have enjoyed years of experience across industries, including healthcare, construction, and communications infrastructure. Experience in managing the coordination of resources, accounts, processes, and projects.
Authorized to work in the US for any employer
Work Experience
Residential Retention Representative
Charter Communications (Spectrum) - Austin, TX
September 2020 to Present
Effectively coordinate and align communication, entertainment infrastructure, engineering capabilities, and revenue opportunities with account retention and sales opportunities. Coordinate cross domain modalities across technical, engineering support, telecom, and financial account management domains. Social Media Advisor/Sales Representative/Customer Experience Manager in Professional Web Services
GoDaddy, Inc. - Austin, TX
February 2020 to June 2020
GoDaddy Social and GoDaddy Professional Web Services account and relationship manager Inventory Control Systems Manager
Randall's Food Markets/Albertson's/Safeway - Austin, TX March 2019 to February 2020
• Handled all sales and revenue reporting and spreadsheets
• Managed all vendor receiving and backroom
• Inventory and Project management and negotiation
• Linux
• MS Office
• Cloud software
• POS
• Fraud prevention
Marketing Sales Representative
LEI Home Enhancements - Austin, TX
March 2018 to May 2018
Consultant for establishing relationships and project manager for construction and installation of windows and doors
Direct Support Professional
Texas Health and Human Services Commission - Austin, TX April 2017 to October 2017
Austin, TX
April 2017 to October 2017
Direct care in medically fragile ward and in behavioral unit. Daily care and support. Administrative and payroll duties
Roofing Sales and project management
Top Dog Roofing - Cedar Park, TX
January 2017 to June 2017
Account and project management. Find and establish relationships with structure owners for a variety of construction types. Managing and coordinating the sales, sales, and construction process of each project. Internet Marketing Consultant and Sales
Yodle, Inc./Web.com - Austin, TX
February 2016 to January 2017
SEO/SEM
Relationship and account management for law firms, general contractors, and entrepreneurs Registrar
Patient Access Services
February 2015 to December 2015
St. David's North Austin Medical Center (Parallon)
• Patient registration Main Emergency Room along with other departments and facilities
• Insurance verification, financial collections, customer service
• Full-time
Collection team coach
Inventory Control Supervisor
Wal-Mart - Lynchburg, VA
March 2011 to July 2012
Management of inventory control team
• Knowledge of the retail industry and merchandising
• Project management for inventory and point of sale
• Good math skills and the ability to work with computer inventory software
• Strong organizational skills
• Mediation between management and associates
• Interviewing of prospects
• Coaching, delegating, scheduling, and training
• Ensuring minimum inventory shrinkage. Point of Sale (POS) systems and inventory management systems
• Full-time 40 hours per week
• Fraud prevention
Merchandise Supervisor
Wal-Mart - Tallahassee, FL
November 2010 to March 2011
Supervised sales teams in women's and men's apparel (10 plus staff)
• Directed customer sales and customer service
• Planned and implemented merchandise layout on sales floor
• Project management
• Ensured correct sales floor inventory count
• Delegated and coached team members
• Experienced with Point of Sale (POS) systems and inventory management systems
• Full-time 40 hours per week
• Promotion Transfer to another store
Surgical Technologist pre-certification
Carillion Roanoke Memorial Hospital and Ambulatory Surgery Center - Roanoke, VA 2010 to September 2010
• Assist surgeon in variety of surgical procedures and operations Certified Nursing Assistant
The Summit Health and Rehab - Lynchburg, VA
June 2006 to March 2008
• Perfect Attendance Awards
• Assist patients with ADLs (activities such as dressing, bathing, feeding, personal hygiene, transferring to and from bed/ wheelchair/shower/tub, and rehabilitative exercises)
• Accompany patients on medical care visits
• Work in nursing home and rehabilitation client facility caring for elderly, disabled, and those undergoing physical rehabilitation
• Performed post-mortem care
• Cleaned and sanitized rooms
• Handled minor wound care
• Documented all care
• Checked vital signs
• Assisted with wound care
• Served meals to patients and residents
• Worked in a nursing home, nursing facility and hospice
• Checked vital signs
• Provided individualized and friendly care for clients, patients and residents
• Assisted 30 elderly, disabled and hospice patients daily Certified Nursing Assistant, Home Health Aide, Hospice Generation Solutions - Lynchburg, VA
January 2006 to December 2006
• Certified Nursing Assistant and Home Health Aide assisting the elderly and disabled in-home
• Day and overnight shifts
• Assist in ADLs (activities of daily living) - feed, bathe, dress, shop, transport, etc.
• Medication Management
• Hospice care
• Part-time 30 hours per week
Education
Bachelor of Science in Health Care Administration 3.88 gpa University of Phoenix-Online Campus
September 2010 to September 2014
Associate of Science in Surgical Technology-Summa Cum Laude Miller-Motte College-Lynchburg - Lynchburg, VA
August 2008 to September 2010
Skills
• Bilingual Spanish (10+ years)
• Customer Service Skills (10+ years)
• Sales (10+ years)
• SaaS (4 years)
• Cloud Computing (2 years)
• Desktop Publishing (4 years)
• Search Engine Optimization (2 years)
• Proofreading (10+ years)
• Quality Assurance (2 years)
• Project Management (10+ years)
• Word (8 years)
• Bookkeeping (10+ years)
• Customer Service (10+ years)
• Communication (10+ years)
• Detail Oriented (10+ years)
• Editing (10+ years)
• HIPAA (10+ years)
• Inventory Control (10+ years)
• Knowledge Of Medical Terminology (10+ years)
• Microsoft Office (10+ years)
• Powerpoint (5 years)
• Research (10+ years)
• Retail (10+ years)
• Sales (10+ years)
• Organizational skills (10+ years)
• B2B Sales
• iOS (4 years)
• Google Docs (2 years)
• Linux
• Proofreading (10+ years)
• NetSuite
• Mobile testing
• Windows
• Account management
• Medical sales
• Financial services
• E-commerce
• Heavy lifting
• Software troubleshooting
• Operating systems
• High-end sales
• Management
• Customer relationship management
• Human resources
• Management
• Leadership
• Negotiation
• Outside sales
• Social media management
• CRM Software
• Web Services
• SEM
• Bilingual
• Computer skills
• Process improvement
• Sales administration (10+ years)
• Business management (10+ years)
• Salesforce
• Contract management (10+ years)
• Microsoft Excel (Less than 1 year)
• Help Desk
• Legal drafting (2 years)
• Translation (10+ years)
• Interpreter
• Accounts receivable (10+ years)
• Accounts payable (10+ years)
• DocuSign (3 years)
• Proofreading (6 years)
• ISO 8583 (2 years)
• Visa 2 (2 years)
• Microsoft SharePoint
• Agile
Languages
• English - Expert
• Spanish - Fluent
Awards
Valedictorian
2006
Summa Cum Laude
September 2010
HONORS
September 2014
Certifications and Licenses
PADI Open Water Diver
June 2004 to Present
Experience in open water, cave:, cavern, drift, and wreck diving. AED Certification
CPR Certification
TABC Certified
Real Estate Broker
BLS Certification
Food Handler Certification
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