Unarmed Security Officer
Resume:
Michelle Serrano
Woodbridge VA 22191
***********@*****.***
PROFESSIONAL SUMMARY
Excellent interpersonal and human relations skills with the ability to manage multiple tasks simultaneously.
Advance proficiency in Microsoft suite including software, word processing, spreadsheets, and graphics.
Strong problem solving and decision making skills with the ability to develop and implement effective action plans.
EDUCATION
Master of Science in Information Systems with a Concentration in Computer Security Management, Strayer University, Woodbridge, VA March 2016
Member of The National Society of Collegiate Scholars
Bachelor of Science in Criminal Justice, Minor in Sociology, Old Dominion University, Norfolk, VA May 2012
Associate of Science in Social Sciences, Northern Virginia Community College, Woodbridge, VA May 2010
EXPERIENCE
Project Integrator, IC-1 Solutions, Reston, VA October 2019- Present
Answering phones and routing calls to the correct person or taking messages.
Ordering supplies for the office
Making travel arrangements for executives.
Opening, sorting and distributing incoming faxes, emails, and other correspondence.
Scheduling meetings for executives
Helping prepare and attend meetings.
Project Manager, Coverent LLC, Mclean VA July 2017- October 2019
Point in Charge for large projects and events
Manage money to ensure project stays within budget
Organizing and putting together numerous events for the office
Conduct daily reports for management
Executive Administrator II, CACI, Mclean VA May 2016- July 2017
Cable tracking
Managing calendars to ensure organization
Ememo support
Respond to management inquiries and data requests.
Order and track office supplies and special item requests.
Coordinate conference room and video teleconference availability and scheduling.
Human Resources/ Safety, Health, and Environment Administrator II, BAE Systems, Mclean VA, April 2015- May 2016
Coordinate in-processing for new analysts.
Process ongoing access requests for all analyst.
Respond to management inquiries and data requests.
Order and track office supplies and special item requests.
Coordinate conference room and video teleconference availability and scheduling.
Process visitor access and transportation requests.
Draft and/or disseminate instructions as needed for workforce and management.
Maintain, update and track administrative documents related to personnel, security, arrival/departures, emergency contacts, and team rosters.
Provide support to training including scheduling courses and making arrangements for attendees.
Coordinate with customer, FSO, and/or building engineer on facility maintenance/repair requests including HVAC and lighting/plumbing malfunctions and Ad Hoc tasking.
Record minutes for management meetings.
Organize Program morale events.
Office Administrator Human Resources, General Dynamics, Mclean VA June 2014- April 2015
Specializing in reading and writing for blind and visually impaired
Preparing reports and correspondence, answering phones, filing, sorting and distributing mail, in support of the day-to-day operations of the office.
Organizing the office and helping employees with any work that needs to be done.
Maintains correspondence suspense files, records, files for reports, operating procedures, internal memorandums, and composes correspondence
Filing, copying, preparing data for transmittal, and maintaining/updating databases
Assisting the blind and visually impaired in reading, as a sighted guide and with different software
Closed Captioning reader
Security Site Supervisor, Receptionist, Unarmed Security Officer, Allied Barton Security Services, Herndon, VA
July 2012- June 2014
Specialized administrative experience that includes office management.
Strong computer skills to include database experience
Assisting in scheduling and organizing meetings and conferences on calendar
Responsible for supervising a team of 15 employees and guaranteeing that duties are completed within strict timeframes.
Answering and directing calls on multiline telephone
Opening, sorting and forwarding mail, packages, and sending emails
Escorting visitors to the appropriate location
Verifying employee identification, issuing visitor passes, creating badges, and observing and reporting any unusual or suspicious persons or activities
Understanding the requests of the client and following through to ensure excellent customer service
Organizing catering for clients.
Logistics, ordering supplies for the front desk when needed.
Assisting with interviews to hire the correct employee
Setting up ads online to find potential employees and setting up interviews
January 2012-May 2012
Intern, Probation and Parole Office District #2, Norfolk, VA January 2012-May 2012
Preparing written and oral reports for court
Monitoring adult client progress and case management
Ensuring compliance with state guidelines
Responsible for making effective use of technology including software
LANGUAGES
Advancement in reading, writing, and speaking Spanish and English
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