File Clerk Customer Service

Tehran Wadley

*****************@*****.*** - 240-***-****

EDUCATION AND CERTIFICATION

Blackstone Career Institute Certified Paralegal – 2019

Industrial Bank Certification in Financial Literacy – 2017

John C. Smith University 3 years of Business Management w/Sociology Minor

Computer Utopia Microsoft Certified Professional Technician (MPT) – 2002

Archbishop Carroll High School Diploma

WORK HISTORY

Baltimore Air Coil Baltimore, MD

Engineer Specialist 2013-2016

Responsible for cleaning and maintaining filtration systems of rooftop air filter units.

Maintained and installed commercial cooling towers.

Used grinders, power washers, and jigsaws to remove, clean and replace air filters.

Keep closed circuit cooling towers, also known as evaporative fluid coolers, cleaned and contaminant free in a closed environment.

Provide customized cooling solutions that not only provide substantial energy for customers but conserve resources on the planet.

Melwood Upper Marlboro, MD

Group Counselor 2011-2013

Facilitated group sessions for 10-20 neurotypical patients a day.

Organized field trips for clients to stimulate their minds and morale.

Completed reports on individuals’ progress on a weekly basis.

Assisted in acquiring employment and residency for some clients who progressed well.

Conducted outreach to neurotypical friendly employers to provide employment for clients.

Examine clinical issues including depression, bullying, stress, suicide and self-image.

Department of the Interior Washington, DC

Digital File Clerk 2003-2005

Performed various basic clerical tasks, including managing, and maintaining physical and digital filing systems.

Capacity to multi-task and answer questions efficiently regarding files and records.

Updated files with new documents and created replacement documents as needed.

Use of drop box to upload and share various files.

Pentagon DOD Washington, DC

Graphic Technician 1992-2002

Worked under the Secretary of Defense to stage areas for VIP’s speeches, including setting up podiums, visual screens, and stages.

Worked with audio/video technicians to ensure speeches went smoothly.

Developed photos and prints for different events to maintain customer service.

Responsible for assembling graphics and text to create required components for customers printed jobs.

Received and reviewed files from customers and confirmed the printability of the files.

Installed multi-panel graphic murals on existing structures and trimmed graphic panels to ensure proper alignment.

Read and analyzed production to determine graphic and floor exhibits requirements.

Monitored product for quality assurance during job runs to meet specifications.

Identified and troubleshooted possible errors or problems to take prompt action to ensure quality.

References upon request

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