Case Manager Health Aide
Resume:
S H A N E A J A C K S O N
***************@*****.***
Philadelphia, Pa 19134
PROFESSIONAL SUMMARY
SKILLS
Restock shelves Serve customers
Training Verbal communication
Creative thinking Organization
[Equipment] operation
EXPERIENCE
Shopper, Amazon/Fresh, Dec 2020 Apr 2021, Philadelphia, Pa I was responsible to pick/pack orders and send them off for delivery Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
Floor Associate, Forman mills, Jul 2018 Nov 2019, Philadelphia, Pa Keep my department cleaned
Make sure stock was always full
Help customers if needed
Applied adhesives to and carefully laid out materials in established layout. Determined content of carpet fibers and padding and material of tile before estimating price or performing work.
Swept, scraped, sanded, and chipped away debris and irregularities from floor's base service to create clean and level surface.
Home Health Aide, Grayhawk home care, Nov 2014 May 2018, Crum Lynne, Pa Managed household chores through routine house cleaning, meal preparation, and laundry.
Assisted with bathing, dressing, and other personal care needs. Transported clients to doctor's office, grocery store, and other essential errands. Observed and reported changes in client conditions. Monitored patient vital signs, reporting changes in condition to supervisors. Held friendly conversations with clients to offer companionship and emotional support. Learned and followed Medicare, Medicaid, and HIPAA regulations and requirements. Supported patient health and mobility by guiding through range of motion movements and exercises.
Administered medications or aided client with self-administration. SJ
Jun 2004
Reviewed and followed specific care plans for clients and reported completed tasks. Provided accurate reports of observations by applying active listening and critical thinking skills.
Notified family and the doctor of any change to patient condition. Took vital signs and monitored food and liquid intake and output. Remained calm and maintained professionalism during times of high emotional stress. Discussed care problems with the supervisor or case manager to find the best solution. Maintained the confidentiality of patients' records. Bathed, groomed, dressed, and fed patients and provided emotional and psychological support.
Reviewed written care plans, executed instructions, and documented services delivered.
Transported patients to and from doctor's appointments, errands, and other activities. Wrote reports and documented patient conditions, vital signs, and medication intake Followed all care plans and strictly adhered to doctor orders. Provided patients with emotional and social support. Changed bed linens, cleaning and disinfecting rooms regularly. Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing.
Helped patients with exercising, walking, and mobility in and out of beds. Prepared meals for patients, taking into account special food restrictions and diets. Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation. EDUCATION
High School Diploma, Health
University high school Philadelphia, Pa
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