Customer Service Social Media
Resume:
BRADLEY DORÉ
** ****** ******, ******** ****, Alberta T8A3B3
*******.****@*****.***
SUMMARY
Friendly team member and client-focused worker focused on empathetic service-leadership in all roles. 2 years NPO administration, social media coordination, front facing service with broad demographics and segmentation striving to improve customer satisfaction as well as sales effectiveness.
WORK EXPERIENCE
Project Lead/Coordinator - Contract
Calgary Queer Queer Arts Society
Calgary, CA
Jan 2020 - Mar 2020
● Led and accounted for two streams of creators, The Coming Out monologues and Coming Out In Faith during the creative development process to elevate their skill and confidence for a two day public performance event.
● Facilitated 4 community creative experts to share their skill and lived experience.
● Coordinated interior and exterior stakeholders as a team leader.
● Communicated with people with diverse abilities and beliefs intimately with tact, care, and professionalism.
Public Engagement Coordinator - Contract
Springboard Performance
Calgary, CA
Apr 2019 - Nov 2019
● Managed social media platforms of 3000 followers and mailing list of 1100.
● Learned marketing ethics solutions for the arts and culture sector.
● Planned and executed workflows across several different projects simultaneously.
● Coordinated with TD Ready Commitment and with Sunnyside BRZ and local businesses for participants at our casual weekly outdoor events.
● Increased good faith connections with community leaders and businesses to develop
or initiate relationships.
● Organised multiple programs and venues for companies programs, their Art Park, Workshops, Festival, Main program projects.
Volunteer and Social Media Coordinator - Contract
Calgary Queer Queer Arts Society
Calgary, CA
Apr 2017 - Jul 2019
● Oversaw and managed social media of 1000+ and mailing list of 1000+.
● Established and stewarded partnerships with individuals, corporate sponsors, BRZ, churches, and community groups to advance organisational missions, services, and programs.
● Defined volunteer roles, led, and trained two teams of 70+ over multiple venues for 2 weeks each year.
● Taught volunteers POS, ushering, stewarding, setup and takedown during two 14 day festivals.
● Supervised work of office, administrative, and customer service volunteers to verify adherence to quality standards, deadlines, and proper procedures.
● Preserved customer loyalty and support by quickly and completely resolving complaints.
Box Office Representative
One Yellow Rabbit Performance Theatre
Calgary, CA
Jan 2017 - Jan 2018
● Provided excellent labour to festival box office team to ensure smooth operations two year in a row.
● Delivered quality assured customer service and experiences for hundreds of festival guests.
● Prepared tickets and utilised Tessitura ticketing programs to provide festival packages and individual tickets
CERTIFICATION
● IBM - Enterprise Design Thinking - Practitioner
● Certified Fitness Coach
● Reiki Master
EDUCATION
● University of Alberta - Acting Edmonton, CA
Jan 2013 - Jan 2016
● Mount Royal University Performance Calgary, CA
Jan 2011 - Jan 2013
Contact this candidate