BRADLEY DORÉ

** ****** ******, ******** ****, Alberta T8A3B3

587-***-****

adtefx@r.postjobfree.com

SUMMARY

Friendly team member and client-focused worker focused on empathetic service-leadership in all roles. 2 years NPO administration, social media coordination, front facing service with broad demographics and segmentation striving to improve customer satisfaction as well as sales effectiveness.

WORK EXPERIENCE

Project Lead/Coordinator - Contract

Calgary Queer Queer Arts Society

Calgary, CA

Jan 2020 - Mar 2020

● Led and accounted for two streams of creators, The Coming Out monologues and Coming Out In Faith during the creative development process to elevate their skill and confidence for a two day public performance event.

● Facilitated 4 community creative experts to share their skill and lived experience.

● Coordinated interior and exterior stakeholders as a team leader.

● Communicated with people with diverse abilities and beliefs intimately with tact, care, and professionalism.

Public Engagement Coordinator - Contract

Springboard Performance

Calgary, CA

Apr 2019 - Nov 2019

● Managed social media platforms of 3000 followers and mailing list of 1100.

● Learned marketing ethics solutions for the arts and culture sector.

● Planned and executed workflows across several different projects simultaneously.

● Coordinated with TD Ready Commitment and with Sunnyside BRZ and local businesses for participants at our casual weekly outdoor events.

● Increased good faith connections with community leaders and businesses to develop

or initiate relationships.

● Organised multiple programs and venues for companies programs, their Art Park, Workshops, Festival, Main program projects.

Volunteer and Social Media Coordinator - Contract

Calgary Queer Queer Arts Society

Calgary, CA

Apr 2017 - Jul 2019

● Oversaw and managed social media of 1000+ and mailing list of 1000+.

● Established and stewarded partnerships with individuals, corporate sponsors, BRZ, churches, and community groups to advance organisational missions, services, and programs.

● Defined volunteer roles, led, and trained two teams of 70+ over multiple venues for 2 weeks each year.

● Taught volunteers POS, ushering, stewarding, setup and takedown during two 14 day festivals.

● Supervised work of office, administrative, and customer service volunteers to verify adherence to quality standards, deadlines, and proper procedures.

● Preserved customer loyalty and support by quickly and completely resolving complaints.

Box Office Representative

One Yellow Rabbit Performance Theatre

Calgary, CA

Jan 2017 - Jan 2018

● Provided excellent labour to festival box office team to ensure smooth operations two year in a row.

● Delivered quality assured customer service and experiences for hundreds of festival guests.

● Prepared tickets and utilised Tessitura ticketing programs to provide festival packages and individual tickets

CERTIFICATION

● IBM - Enterprise Design Thinking - Practitioner

● Certified Fitness Coach

● Reiki Master

EDUCATION

● University of Alberta - Acting Edmonton, CA

Jan 2013 - Jan 2016

● Mount Royal University Performance Calgary, CA

Jan 2011 - Jan 2013

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