Executive Assistant Support Agent

ERIN KOZOLL CUSTOMER SUPPORT ENGINEER

Beverly Hills, CA 90212 3 M: 818-***-**** E: ****.******@*****.*** Linkedin: https://www.linkedin.com/in/erinkozoll/ PROFESSIONAL SUMMARY:

Dynamic and highly motivated business development, client engagement and account management professional with 20+ years of experience of managing and leading sales efforts, process improvements and client success initiatives. Innovative and strategic thinker with the ability to drive long-term vision while gaining immediate team success. CORE COMPETENCIES:

PRIORITY CUSTOMER SERVICE / CLIENT MANAGEMENT & ACCOUNT DEVELOPMENT ACCURATE & DETAILED CONTRACT ADMINISTRATION & DOCUMENTATION EXCELLENT COLLABORATOR WITH INTERNAL/EXTERNAL DEPARTMENTS AT ALL MANAGEMENT LEVELS EXPERIENCED WITH CRM, SAAS, MICROSOFT OFFICE, GOOGLE SUITE CONTRACT AGREEMENTS, DISCLOSURES & ESCROW PROCESS

SALES NEGOTIATION, DATA ENTRY, DATA ANALYSIS

KNOWLEDGE OF BUSINESS OPERATIONS & EFFECTIVE PROJECT MANAGEMENT IN REAL ESTATE & LEGAL TECH & SOCIAL MEDIA SAVVY

SKILLS & ABILITIES:

Account Management Cross Selling & Upselling Solutions Project Management Cold calling Sales Negotiation New Business Development Research & Development Branding Business Operations Sales & Marketing Contract Agreements

Strong Knowledge in SaaS Strategic Alliances & Partnerships PROFESSIONAL EXPERIENCE:

Real Estate Broker & Operations Manager Independent Consultant Los Angeles, CA 2010 – Present Assisted in creating business customer care experiences for another real estate agent while working with my own clients

● Serve as an independent consultant to real estate agents outsourced to develop and share best practices, including marketing systems, CRM, and transaction management, to realtors with Rodeo Realty and Century 21 Build a robust acquisitions pipeline in order to meet capital deployment demand, designing and executing market penetration strategies

● Collaborate with sales teams to identify new markets, potential channels, and sales enablement tools while refining and developing scalable sales processes

● Cultivate strong partnerships with agents and clients by strategically implementing value, establishing a reputation of accurately identifying client needs, and demonstrating high integrity and business acumen Develop strategic systems to increase client satisfaction and communication throughout transactions and post- closing campaigns, driving client referrals and building long-term relationships

● Improve and standardize sales and marketing listings to aid in the sales process, increase client product knowledge, and achieve revenue increases

Lebedev, Michael & Helmi Executive Assistant & Office Manager Studio City, CA 2019 –2020 Executive Legal Assistant & Office Manager to A PLC Legal firm specialized in real estate, labor, personal injury & litigation

● Guided administrative processes for attorneys and clients in legal proceedings of Real Estate Litigation and Personal Injury cases, including negotiating Settlement Demands and Medical Liens

● Developed and delivered seamless execution of projects in collaboration with internal teams and assisted in identifying growth opportunities within existing accounts

● Assisted in scaling engagement while creating processes to gain efficiencies, establish best practices, and ensure organizational objectives were met with an emphasis on key deliverables

● Coordinated with leadership to drive strategic thinking and added value to clients while guiding account development and ensuring streamlined communication across all parties

● Established efficient workflow processes, database management, and office productivity by implementing modifications to improve the overall effectiveness of activities and operations Law Office of Laurence Ring Executive Legal Assistant & Office Manager Beverly Hills, CA 2018 – 2019 Legal firm specialized in labor, personal injury & litigation

● Assist in the administrative process for attorney’s and clients in their legal proceedings

● Developed systems for workflow processes to improve and accommodate increasing responsibilities required by staff reductions General office management and maintenance; i.e., answering phones, faxing, mail/email, dictation, and managing schedules

Erin Kozoll Page 2

Coldwell Banker Executive Assistant & Manager Santa Monica, CA 2010 – 2013 Executive Assistant to top producing agent

● Provided administrative, clerical, and technical support, ensuring follow-through on project assignments and a smooth flow of information between agent, staff, and clientele to manage client expectations

● Managed and oversaw all listing and sales transactions from development through closing, upholding contractual deadlines and providing after-sales services

● Developed marketing plans for clients designed to attract and address the needs of buyers, maintaining budgets, files, customer relations, and community events for successful business operations

● Collaborated with vendors including escrow officers, title representatives, attorneys, contractors, builders, city/county registrars, and lending institutions to achieve business and client goals

● Maintained maximum profitability through constant review and improvement of financial decisions/ processes, successfully decreasing monthly expenses by 13% Building Capital, Inc. Independent Mortgage Loan Officer Los Angeles, CA 2004 – 2010 Demonstrated competence in conducting and obtaining mortgage inquiries from existing and new customers

● Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

● Interviewed an average of 30 mortgage loan applicants per month.

● Analyzed applicants' financial status, credit, and property evaluation to determine the feasibility of granting the loan.

● Educated customers on a variety of loan products and available credit options.

● Determined appropriate rate locks, issuance of disclosures, overage and underage waivers, and fee waivers.

● Executed the loan origination process.

TECHNICAL EXPERTISE:

CRM & Sales Tool:KVCore, LionDesk, RealVolve, Top Producer, Salesforce, Zoho, Smokeball, MyCase, Goldmine Others: MLS, Zip Forms, DocuSign, DocuSend, Skyslope, Adobe Acrobat, Proficient in MS office, MS Projects, iMac/PC, HTML,Adviews, Asana, Slack, Google Apps, G-suites, Dropbox, LexisNexis, Loan Origination Software (LOS) Applicant Tracking: Jobvite, Indeed, Workplace, Linkedin Recruiter & Sales Navigator, Career Builder, ZipRecruiter, Monster EDUCATION:

MFA IN DESIGN/ART HISTORY/VISUAL ARTS PRODUCTION - ACADEMY OF ART UNIVERSITY BA IN MASS MEDIA COMMUNICATIONS & MARKETING - REGIS UNIVERSITY PROFESSIONAL/COMMUNITY ACTIVITIES:

Participated in charitable works such as The Women's Downtown Shelter and Wounded Warriors. I am passionate about bringing awareness on current political and social issues such as youth homelessness in America with CASA LA and The California Assembly. I am a huge advocate for promoting health and wellness programs, and improvement for our global environment.

**REFERENCES AVAILABLE UPON REQUEST**

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