Customer Service Success
Resume:
Taylor Stephenson
Customer Success Expert
Whites Creek, TN 37189
*************@*****.***
EXPERIENCE
Revtown, Remote — Lead of Consumer Experience
August 2021- PRESENT
DTC Apparel
● Supervised a team of customer service representatives; grew overall consumer satisfaction rate to 96%
● Created e cient data analytics reporting processes under direct management of CEO and COO
● Oversaw the highest performing logistics SLA in company history at 98% Placemat, Nashville, TN — Lead of Operations
February 2019 - August 2021
Client Meal Preparation/Private Event Chef Service
● Responsible for acquisition and management of clients; increased clientele by 55% and maintained a 94% consumer satisfaction rate
● Introduced and supervised CRM (Hubspot) and built out internal data organization platform (Airtable)
● E ciently managed a team of 15 chefs and delivery drivers Warby Parker, Nashville, TN — CXA, Billing Expert
July 2018 - February 2019
DTC Eyewear
● Executed quality customer service by way of empathy and confidence with an
“above and beyond” mentality via verbal and digital communication
● Drove sales and retained customers with product knowledge, creative problem solving and the ability to work cross functionally with all departments
● E ciently resolved customer billing issues related to payment and insurance. Assisted in company wide onboarding of online payment application A rm
EDUCATION
University of North Alabama, Florence, AL — Business Associates Degree
August 2014 - December 2015
GPA 3.6 / Leader in Campus Outreach Ministry
Wallace State, Hanceville, AL — Prerequisite
July 2013 - July 2014
Full Scholarship / Captain of 2013 ACCC State Champion WSCC Volleyball Team AREAS OF EXPERTISE
CRM
Leadership
Data Analysis
Customer Success
Customer Retention
Account Management
Employee Development
PERSONAL SKILLS
Emotionally Intelligent
Critical Thinker
Detail Oriented
Collaborative
Self-Starter
Empathetic
Optimistic
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