Customer Service Representative
Resume:
TAMARA BRITTON
CONTACT
PHONE:
ADDRESS:
**** ********* ** * ********, Ohio 43223,
United States
E-MAIL:
********@*****.***
EDUCATION
High school diploma
Westland High School - Galloway, OH
August 1981 to June 1985
Legal Medical Secretary
2 years
SKILLS
• Results oriented
• Team building
• Leadership
• Time management
• Relationship management
• Logistics
• Administrative skills
• MS office
• Technical support
• Customer service
• Scanner
• AS400
• Billing
• Order entry
• Freight experience
• Shipping
• Communication skills
• Interpersonal skills
• EDI
• Critical thinking
OBJECTIVE
To obtain a challenging and successful logistics career in management, administration or a technical position suitable with my skills, experience and background and at the same time assist in a successful organization or company, helping expand them further and to help myself grow further professionally, technically and effectively. Strong interpersonal ability, comfortable working solo or as part of a team in a collaborative environment. High attention to detail, prioritization and time management ability, able to recognize, and resolve problems.
EXPERIENCE
Customer Service Associate OS&D Clerical
Ward Trucking - Columbus, OH
June 2016 - August 2022
• Provided support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving and providing solutions.
• Managed OS&D, tracking, billing, and delivery receipts, work with drivers, manifest, schedule appointments, exceptions, and reports.
• Ensured product is being delivered to the customer in a timely manner and in adherence to their requirements and specifications work with the shared services team to ensure customer pricing, order requirements and routing are set up correctly.
• Worked with the sales team at my terminal and other terminals.
• Created training schedules and guidelines and provide training to new employees on sap and customer service.
• Helped assess current processes and developed updated processes, within my team, to improve efficiency and accuracy.
Customer Service Representative
Estes Express Lines - Columbus, OH
January 2012 - March 2016
• Resolved customer inquiries and/or problem resolution in a professional and composed manner, and escalate to the manager as appropriate.
• Generated a connection and developed a rapport with customers to provide outstanding and personalized service.
• Handled the client sensitive material including time-sensitive, confidential and urgent requests.
• Tracked any client reported issues and creating a reasonable resolution in a timely manner.
• Gathered and verified all required customer information for tracking purposes.
• Accurately documented, researched and resolved the customer service issues.
• Scheduled pickups, manifested, billing, answered phones, OS&D, requested disposition, manifested, and worked with drivers.
REFERENCES
• Tracy Voisin
• TJ Buck
• Joe Sewells
T/B
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