Quality Auditor for Delivery Partner and Operators.

Qualification

MBA, Entrepreneurship and Supply

Chain Management – A+

N.I.B.M Global - India

2020

BBA, Human Resources – GPA: 70.17

New Horizon Degree College - -

2017

PUC, Commerce – GPA: 67.83

Indo – Asian Academy PU College

2014

Xth S.S.L.C – GPA: 59.36

Stracey Memorial High School

2012

Languages

English

Full Professional Proficiency

Urdu

Full Professional Proficiency

Hindi

Full Professional Proficiency

Work Experience Core Competency

Quality Auditor

Dunzo Pvt Ltd

2020 - Present, Bengaluru, INDIA

A well-reputed organization in Bengaluru achieving milestone projects to date. Achievements/Tasks

• To handle a team of 20-35 Operators.

• Provide feedback of Dsat received to the Operators.

• Prepare SOP and Methodologies to increase Csat of the Organization.

• Extract data from various applications such as Tableau and Redash.

• Handle tools such as Mozart and Freshchat to analyze Live and Closed tasks.

• To Coach, motivate, and develop Operators and background staff to accomplish high morale, discipline, and grooming standard of the team while assisting the User/Customer.

• Prepared reports and communicated verbally to help responsible parties understand and correct issues.

• Participated in regulatory and accreditation audits and inspections directed by management.

• Communicated product, process, and documentation discrepancies to correct problems and achieve process improvements. Community Operation Specialist

Dunzo Pvt Ltd

2019 - 2020, Bengaluru, INDIA

A well-reputed organization in Bengaluru achieving milestone projects to date. Achievements/Tasks

• Answering inbound calls in a timely manner and responding to the customer effectively.

• Guiding and processing customer orders during the scheduled time.

• Engaged with customers to understand and resolve issues and answer service-related questions.

• Complete calls and follow scripts to maintain good call control/etiquette.

• Processed orders and coordinated delivery schedules to meet customer needs.

• Assist customers to place orders online through the company website smoothly.

• Place and answer phone calls and listen to complaints, feedback, and Feature requests for future improvement.

• Entered and updated customer data to create and modify account information.

Mohamed Emaad

Quality Auditor

I am a result oriented Quality Auditor professional with a rich experience in handling regulatory and accreditation audits and inspections, looking for an opportunity to help add value to your esteemed company and work towards its progress and development mohamed.emaad786@gmail

.com

55219055 Doha, Qatar

Compelling leadership

skills

Team Leadership Customer relations

SOP Writing

Document management Planning

Workflow planning Task prioritization

Sales Supervisor/In-Charge

Swatch Brands, Richfields Group

2014 - 2018, Bengaluru, INDIA

A well-reputed organization in Bengaluru achieving a milestone in retail space to date.

Sales Representative

Citizen Watches, Richfields Group

2012 - 2014, Bengaluru, INDIA

A well-reputed organization in Bengaluru achieving a milestone in retail space to date.

ADDITIONAL-INFO

• Course on “INTERMEDIATE CERTIFICATE PROGRAM IN ENTREPRENEURSHIP” by Educesta, Bangalore.

• Course on “DATA ANALYTICS” by Positive edge, Bangalore.

• Certification Course in “Supply Chain Management” by JainX-The Learning Hub, India.

• Certification Course in “ENTREPRENEURSHIP” by National Skill Development Corporation (NSDC), India.

• Inter-State Management & Cultural Program event securing Second place in the debate.

• Participated in MAD-AD event as a part of Co-Curricular & extension activity of OPEL Industries Europe

(Frankfurt-Germany).

• Understanding the importance of Time Management in OPEL Industries (Frankfurt-Germany.

• Event Coordinator for Inter-state College fest "SARGAM for three consecutive years.

• Proficient knowledge of Microsoft suite applications, Linux and iOS.

• Have completed Digital Generative Leadership Program on Building Leadership Muscle in the Year 2021(Institute For Generative Leadership).

PROJECTS

• Management EXPO at V.S.T Tillers & Tractors – Bangalore, for its Production & Assembly along with a Coursework in – Business Finance, Law & Communication.

• Minor Project in the Department of HR & Logistics at OPEL Industries – Europe (Frankfurt - Germany). References

[Available upon request.]

Contact this candidate