Administrative Assistant Service Representative

Jennifer L. Busbee

**** ***** ***** ****, *******, GA 31052

478-***-**** *********@*****.***

Objective: Resolve to walk into work every day with a positive attitude, committing to be in control of my reaction to each situation that is put before me daily and obtain a team position with a forward thinking, motivated organization that I can use my experience and knowledge to become a long-term valued employee.

PROFESSIONAL EXPERIENCE:

Office Coordinator

ResCare Inc., Macon, GA September 2021 – Present

Perform receptionist and clerical duties; run errands; prepare reports, letters, spreadsheets

Accounts Payable/Receivable using correct general ledger codes and submitting in a timely manner

Process Payroll to include reviewing/changing employees time punches in KRONOS

Collect cardholder receipts for purchases to reallocate and reconcile approx. 50 credit card statements monthly

Manage 20 Fleet Element vehicles with maintenance, repairs, auto accidents and replacement vehicles

Order office supplies for 4 different offices

Order medical supplies monthly for approx. 100 clients

Manage personal spending logs and spenddown sheets for clients

Administrative Assistant Dec 2020 – September 2021

Magnolia Manor Senior Living, Macon, GA

Perform receptionist and clerical duties

Process annual recertifications for HUD tenants, following HUD guidelines and procedures, timely and accurately

Notify and document tenant files that are out of compliance or not following HUD and/or Magnolia Manor rules and following up to assure that all requirements are met

Accounts Receivable, matching receipts to invoices and selecting proper general ledger account codes for payment while making sure the bill is accurate

Interview and show apartments to potential new tenants

Keep up to date spreadsheet and spenddown sheets of paid invoices to ensure budget is in line

Oversee Petty Cash fund

Evaluated, scheduled repairs and cleaning for empty apartments

Driver/Loader July 2020 – Dec 2020

UPS, Macon, GA

Deliver and pick-up packages at various locations in a safe and timely manner

Load and/or unload delivery truck

Executive Secretary/Administrative Assistant Oct 2017 - June 2020

Veterans of Foreign Wars Department of Georgia, Macon, GA

Perform receptionist and clerical services for the Headquarters Office

Answer phones, open, sort and distribute incoming mail

Assist Post and District Officers/members with correct procedure, rituals, problems, complaints, quoting Bylaws and Manual of Procedure

Accounts Payable/Receivable using correct general ledger codes, enter information in QuickBooks daily, prepare deposits, collect past due invoices

Use Word, Excel, PowerPoint to create letters, ads, spreadsheets and presentations

Prepare Agendas, attend Council meetings to document and record Minutes

Collect and process officer/member dues, open new memberships, transfer members

Prepare payroll

Vault Teller/Member Service Representative Oct 2015 - Oct 2017

Atlanta Postal Credit Union, Macon, GA

Answer phones, process night drop transactions, process incoming mail

Process credit card payments and cash advances

Maintain all cash money in the vault with accuracy

Order cash from the Federal Reserve

Scan, audit and index information to member files daily

Solicit members with products and services offered by the credit union

Open accounts, call and welcome new members

Research member information on dormant members

Office Manager Mar 2012 - Sept 2013

Reece Heating and Air LLC, Perry, GA

Answer phones, open, sort and distribute incoming mail

Maintain and prioritize technician’s daily schedule

Accounts Payable/Receivable using correct billing codes, enter information in QuickBooks daily, prepare deposits, collect past due invoices

Collect and process payments, delinquent invoices, prepare deposits

Order parts/supplies as needed for repairs

Prepare payroll

Administrative Assistant/Member Service Representative March 1999 - Jan 2011

Flint Energies, Warner Robins, GA

Perform receptionist and clerical services for the Warner Robins District Office

Maintain the schedules for meeting rooms, vehicles and assorted equipment

Edit, prepare and proof special projects and reports for the District Manager

Accounts Receivable/Payable using correct general ledge codes

Process all returned checks, ACH drafts and bankruptcy following policy guidelines

Open, transfer, close electrical and outside lighting service/accounts

Resolve “high bill” complaints, payment arrangements, incorrect billing

Scan, audit and index information to member files daily

Oversee employee snack and drink fund

Train newly hired Member Service Representatives, being knowledgeable about programs, policy and procedures

EDUCATION AND TRAINING:

Notary Public – Georgia, Crawford County – May 1993 to Present

Excellent Customer Service - Oct 2010

Georgia Work Ready – Gold

Basis of HR Law – July 2007

Level 2 Bankruptcy Seminar – Feb 2007

40 Hours Leadership, Education and Development Course – Oct 2001

Word, Excel, PowerPoint, various courses – Central GA Tech College

General Education Diploma

Personal and professional references available on request.

Contact this candidate