Referral Specialist Assistant Manager
Resume:
Ivonne Ugarte
El Paso, TX 79935 **********@*****.***
Summary of Qualifications
Committed, driven professional offering over 15 years of experience in Management. Possess adequate education background in Healthcare Administration. Dedicated patient advocate and team player committed to reaching goals and objectives. Excellent communication skills with the ability to build rapport with all clients, associates, patients and management. Strong time management skills and articulate attention to detail. Proven track record of analyzing issues, creating solutions and implementing change-making processes and procedures. Possess proper knowledge in costs, inventory management and all aspects at a management level. Adapt to working in fast-paced high stress environments while meeting strict deadlines.
Key Strengths:
Healthcare Administration
Medical Records
Personnel Training
Office Management
HIPPA Compliance
Patient Education
Va
Fluent English & Spanish
Proficient in Microsoft Office & Power Point; Competent skills in Excel to include pivot tables and v-look ups
Education / Certification
Master of Business Administration, Park University, El Paso Texas
Master of Health Care Administration, Park University, El Paso Texas
Human Resource Graduate Certificate, Park University, El Paso Texas
Bachelor of Science in Management, Park University, El Paso, Texas
Work Experience
06/2021 – 06/2022
MVM INC. CHILD & FAMILY PROTECTION CARE SPECIALIST/ LOGISTICS SPECIALIST/ SITE ADMINISTRATOR
Responsibilities:
Provide a humble care and service to unaccompanied minors of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities.
Provide minors and family member(s) with meals, clean weather appropriate clothing, and any other items which may be needed for travel.
Communicate with children and teens in a way that is culturally sensitive, while fostering a safe and humane environment.
Ability to travel frequently as required to fulfill the obligations and responsibilities of the position with a minimum of three (3) days consecutively at a time and with short notice.
Willingness to support critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations.
Necessary responsiveness will require certain special considerations, such as extended overnight travel, nights and weekends, rotational hours of work, and on-call status.
Be honest, act with integrity, and keep the conversation focused on helping and nurturing children.
Performs other duties as assigned
Manage several daily transportation projects as well as transport passengers and employees between customer sites, field office, and the local airport
Works with the Travel Analysts to schedule vehicle departures and arrivals, assign drivers, manage mileage, and fuel consumption and provide overall management of transportation projects.
12/2014 – July 2021
CITY OF EL PASO INFORMATION & REFERRAL SPECIALIST El PASO, TX
Responsibilities:
Provide active surveillance for communicable referral interviews with participants
Conducts interviews and investigations as per performance standards
Develop research tools effective in eliciting needed information from target groups
Enter data into the program's management information system
Establish and maintain relationships with local health care agencies, health care providers, laboratories, correctional facilities and other organizations to facilitate screening, diagnosis/treatment, and reporting
Document case management activities and conduct weekly updates
Participate in Medicaid Waiver personnel meetings and committees or event organizations
Enters data into the program's management information system. Establishes and maintains relationships with local health care agencies, health care providers, laboratories, correctional facilities and other organizations to facilitate screening, diagnosis/treatment and reporting.
Key Achievements:
Assisted in the data collection for the Dental program
Participated in patient follow up survey data collection
Assisting the Epidemiology department to collect information regarding COVID-19 cases and compiling data from local hospitals
Lab specimen entries
06/2010 - 04/2011
FANEUIL El PASO 311 SUPERVISOR/TRAINER El PASO, TX
Responsibilities:
Performed various HR duties such as training, evaluation, coaching, mentoring, promotion, and undertaking corrective actions
Reviewed, approved, and maintained timesheets and leave requests
Ensured compliance with the state, federal laws, guidelines, policies, and procedures
Improved coordination among the units thereby fostering good organizational relationships
Identified problems and communicated potential solutions to the senior management
Actively participated in policy and procedure formulation
Utilized performance management information to supervise, coordinate, and schedule activities
06/2010 - 04/2011
OUTSOURCE CONNECTION LEAD/NON-EMERGENCY CALLTAKER El PASO, TX
Responsibilities:
Received calls, promptly assessed the situation, and relayed the information to the appropriate dispatchers
Performed various customer service roles
Maintained records and reports
Evaluated the needs of the fire, medical, and the police teams
Maintained the payroll, alongside training employees
03/2007 - 08/2008
VALUE PLACE EXTENDED STAY PROPERTY MANAGER El PASO, TX
Responsibilities:
Prepared financial documents: budgets, payroll, bills, reports, and audit reports
Trained and mentored employees
Performed various office duties such as inspections, handling telephone queries, and cashier
Oversaw and developed marketing campaigns
Chaired monthly meetings
Trained new employees on procedures and processes and provided daily mentorship and direction. Prepared reviews and fostered excellent teamwork and a healthy working environment.
03/2012 – 05/2014
SUBURBAN LODGE ASSISTANT MANAGER El PASO, TX
Responsibilities:
Made timely reservations
Prepared financial documents such as invoices, payroll, budgets, bills, alongside periodic reports
Marketed the Lodge’s products and services to potential clients
Performed switchboard operations, and translation for the company
Mentored, coached, and supervised 15 employees
Trained new employees on procedures and processes and provided daily mentorship and direction. Prepared reviews and fostered excellent teamwork and a healthy working environment.
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