Customer Service Representative
Resume:
Alicia Spearman
Patient Care Specialist
Denton, TX 76210
**********@*****.***
Highly motivated people person with excellent oral and written communications skills, strong prioritization skills.
Highly resourceful and creative. Critical thinker and problem-solver. Fast Learner.
Demonstrated capacities to adapt and interact with diverse individuals in a multicultural society.
Possess knowledge of computers and applications, including Internet and e-mail use, Windows
Authorized to work in the US for any employer
Work Experience
Pharmacy Care Coordinator
AmerisourceBergen/ Cornerstone Staffing
December 2018 to Present
Participate in Administration of patient's pharmacy care plan and act as a patient advocate to ensure that prescribed drug therapy and pharmacy care plan are followed as prescribed Assists the patient by coordinating their prescribed pharmacy care with the patients health care providers, payers, to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers. Answers and resolves patient inquiries within committed time frames. Understands the physical, psychological and social challenges of specific disease states
Patient Care Specialist
Alliance RX Walgreens Prime Specialty Pharmacy - Frisco, TX
September 2016 to December 2018
Assists with patient activities, including follow-up calls for patient's next order/refill, initiates the discharge of patient from services, contacts a patient's doctor's office to schedule delivery of an order, requests a letter be mailed to the patient if unable to make contact and any other reminders necessary as it related to the patient's care.
May work to prioritize and resolve order issues including working with shipping vendors/third party logistics to track lost or undelivered shipments and merchandise returns.
May assist other departments on issues submitted through Windshield such as orders issues and processing them. Identifies urgency and coordinates resolution with any department to ensure patient care is optimal.
May assist in training of new team members
Provides timely response to internal or external customer order inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Customer Service Advocate
Optum - Richardson, TX
January 2015 to December 2018
Customer Service Representative is responsible for answering inbound calls and assisting with pharmacy benefit questions and problems while positively representing OptumRx, assists in enrolling consumers into mail order, responding to product related inquiries, and entering medication orders into the computer.
Wait Staff/Server
Atria Senior Living - Carrollton, TX
August 2014 to September 2017
Responsibilities
Host Residence into the dining room serving drinks take food orders and serve food cleaning and resetting the dinning room
Skills Used
Customer service
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