Customer Service Representative
Resume:
Tiliala Wilson
Kingstree, SC 29556
*********@*****.***
Objective
Tailored my communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or post
Employment
Person Care Home Health, LLC January 2017 – Present
CNA
Florence, SC
Responsibilities include:
Assists with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients.
Takes care of patients’ personal hygiene by assisting with or giving bed baths, baths, or showers; toileting by offering bedpans and walking patients to the toilet; providing backrubs and skin care; and keeping patients clean at all times.
Follows nurse instructions to perform procedures, including but not limited to administering enemas; applying non-sterile dressings, ice packs, and heat treatments; giving sitz or therapeutic baths; and applying restraints on the order of a physician.
Complies with HIPAA Privacy Act by protecting confidential patient information.
Follows all policies and procedures to maintain a safe hospital setting.
Participates in all training and continuing education. Maintains licensure to meet federal, state, and accreditation standards.
Employment Continued
Sykes November 2008 – August 2016
Customer Service Representative
Kingstree, SC
Responsibilities include:
Organized customer information and account data for business planning and customer service purposes
Managed route schedules to maximize time and fuel efficiency
Created excel spreadsheets to track customer data and perform an intense reconciliation process
Processed accounts receivable
Assisted in reconciling accounts payable
Followed up with customers regularly regarding services scheduled and payments due
Provided customers with product and service information
Identified, researched, and resolved customer issues using the computer system
Followed-up on customer inquiries not immediately resolved
Completed call logs and reports
Researched billing issues
Researched misapplied payments
Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.
Work closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
References furnished upon request
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