Customer Service Representative
Resume:
Yulanda Siggers
Memphis, TN *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Retention Clerk
Comcast - Memphis, TN
January 2022 to Present
Retention Specialists, are designed and implement customer retention strategies to increase loyalty and retain business. I am to analyze customer feedback, negotiate with customers, implement retention strategies and compile reports for sales manager.
Customer Service Representative/ Work From Home
Spectraforce Technologies - Raleigh, NC
May 2021 to January 2022
• Open Enrollment for Medicare and Medicad Part D
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Remote Customer Service Representative
Maximus Call Center - Gary, IN
July 2020 to May 2021
Schedule callers for Covid-19 vaccines fir the State of Indiana, determine and evaluate if caller is eligible to receive Covid-19 vaccination, collecting Insurance information. Customer Service Work from Home
Sitel - Memphis, TN
August 2019 to July 2020
My duties consist in answering incoming call and assisting the customer in any LG parts purchases, warranties, data entry, basic technical assistance,or anything the customer needs making reasonable exceptions to accommodate customers request.
Customer Service Representative
McKesson - Memphis, TN
August 2018 to August 2019
Interfacing with customers. Develops and maintains positive customer relations. Analyze and identify root cause problems in order to develop an action plan to resolve problems, successfully. Customer Service Work from Home
Iqor Charlotte NC
July 2018 to August 2019
Agent for AT&T/Direct V, troubleshooter and problem solver, upgrade and down grade service plans,order additional Genie equipment, and setup service for existing and new customers. Customer Service Representative
Nike Cooperation - Memphis, TN
March 2016 to April 2018
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer Service Clerk
TERMINIX SERVICE, INC - Memphis, TN
June 2014 to March 2016
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures. Shipping and Receiving Clerk
KM LOGISTICS - Memphis, TN
August 2012 to June 2014
Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Education
2 years of college in Computer Science
Everest University-South Orlando
October 2015 to June 2018
Skills
• Customer Service
• Call Center
• Cabling
• RF Scanner
• Order Picker
• Order Entry
• Shipping & Receiving
• Order Picking
• Materials Handling
• Computer Networking
Certifications and Licenses
forklift certification
Assessments
Call Center Customer Service — Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer focus & orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
December 2020
Identifying and resolving common customer issues
Full results: Completed
Warehouse associate — Highly Proficient
December 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Expert
May 2021
Level of motivation and discipline applied toward work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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