Team Leader

KEYSHA WILSON

Atlanta, GA · 470-***-****

***************@*****.***

Team Leader with 8+ years of experience owning all stages of project lifecycles, teamwork, training and versed in working with a variety of learning styles. I understand the importance of excellent communication, problem solving, interpersonal skills, engagement, fostering positive environments, and team building, while remaining in alignment with organizational goals. EXPERIENCE

JANUARY 6, 2017 – CURRENT

TEAM LEADER, LIFELINK OF GEORGIA

• Daily coaching to 14 team members while fostering a positive work environment, assisting with goal planning - evaluated by metrics and competency training

• Prepare milestone reports and scope analysis to present to stakeholders identifying process changes and workflow adjustments throughout project life cycles

• Analyze program data and manage weekly & monthly payroll functions for accuracy with deliverables that impact over 65 professional staff members

• Attend monthly check-in meetings facilitated by my director to give summaries of team progression, team updates, and overall task completions, etc.

• Apply lean principles and best practices to improve After Care productivity by 40%

• Facilitate team / workgroup training paired with department and individual workflows

• Supervise and develop teams to improve efficiency and morale while giving feedback to my director via scheduled weekly / monthly meetings

• Develop and manage full scale administrative departmental support with interactive based functions resulting with a team performance rate increased by 60 %

• Ensure that team members understand all aspects of their role relating to their respective responsibilities as its paired with the organizational structure AUGUST 8, 2005 – SEPTEMBER 2016

SR ADMINISTRATIVE COORDINATOR, SAVANNAH FIRE & EMERGENCY SERVICES

• Supported operations by preparing and maintaining reports / spreadsheets capturing the utilization of cost driven items allocated in the City General Fund

• Trained and coached new hires on administrative procedures, organization policies and performance expectations

• Maintained professional relationships with Bureau Chiefs and City Government staff to facilitate meetings and communicative interactions

• Researched and analyzed data to efficiently capture Public Safety Procedures and Policy Changes for the Fire Chief to present during staff meetings and symposiums

• Managed the Uniform account for all firefighters housed in 15 stations within budget guidelines

2

• Prepared yearly specifications for the bidding process as it related to accounts for uniforms, clothing, insignia, and supplies following all Purchasing Department rules & regulations

• Provided Executive level administrative support directly to the Fire Chief and his subordinates while supervising over 10 administrative assistants SKILLS

• Critical / Analytical Thinking

• Program Development

• Identifying & Implementing Process

Improvements

• Data Visualization Tools / MS 365

• Applying Agile Principals

• Power BI / Reporting

• Leadership

• Coaching / Team Building

• Problem-solving

• Conflict Resolution

• Strategic Planning

• Prioritization

• Scheduling

EDUCATION

FEB 2022

FOUNDATIONS OF PROJECT MANAGEMENT, GOOGLE COURSERA In this course I learned how PM helps deliver the right results on time and within budget. Projects follow a set of structured processes that deliver a product, service or result using the resources of the organization. I also learned how to apply these processes to plan, monitor, control, and deliver successful results.

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