General Manager Flagship
Resume:
Rebecca McLoney
General Manager/Area Manager
Beverly Hills, CA
*********@*****.***
Award winning manager with 25 years of progressively responsible experience in both the public and private sectors. Extensive background in problem solving, attention to detail, operations and client/ customer relations. Discrete with strong verbal and written communication skills. Authorized to work in the US for any employer
Work Experience
Store Manager
Tumi Inc - Beverly Hills, CA
February 2012 to Present
Opened a new TUMI store in Salt Lake City, after 9 months of performance was asked to lead the only Flagship store on Rodeo Drive. Implemented systems, increased positive behaviors with new staff resulting in an increase in sales and all KPI expectations. Monitored inventory and line by line P&L to increase assortment, and cut bottom line costs. Strong leadership in HR, processes, driving results, motivation, attention to detail and problem solving. Awarded highest Unit Sales repeatedly, consistently reducing payroll dollars, and increasing productivity every year.
Producer
Slamdance Film Festival - Park City, UT
October 2004 to February 2016
Produced the 11th - 20th Slamdance Film Festival in Park City and Salt Lake City, Utah. Managed all processes and people involved in festival operations, administration, logistics, and budget controls. Accountable for permits, licensing, venues, equipment, volunteers, transportation, accommodations, food/beverage, scheduling, and all areas related to production. Produced a Summer Festival, maintained budgets at or below cost, created a Production Manual for future producers.
Store Manager
DSW-Designer Shoe Warehouse - Salt Lake City, UT
2005 to 2011
Opened the first DSW in the Utah market. Projected sales goal was 3.8 million, with first year sales at 5 million. New market research, recruited, hired, trained new staff, store set up, and operational systems for single store market. Exceeded all sales, shrink, and KPIs and generated the highest loyalty program sign ups in the company.
Developed 4 employees to key management roles, opened 3 more stores in the market, and maintained the highest loyalty sign ups every year while in position. Director of Marketing/General Manager
Madstone Theater & Films - Salt Lake City, UT
2002 to 2005
Responsible for developing new hybrid marketing & operations position in the company, reporting to VP of Marketing and COO. Positioned art house theater concept, including private lounge in a new market with customer loyalty program, customer service, productive operational/ticket systems, and creative revenue generating events like festivals and private screenings. Initiated grassroots marketing, press releases, and media relations. Community outreach included the launch of a Film Fetish series, BYOB - Bring Your Own Baby screenings, and exhibiting the Slamdance Film Festival. Hybrid position and manual rolled out to the company, highest per cap dollar in company chain, and lowest payroll in company chain.
General Manager/Area Manager
Borders Books Music and Cafe - Provo, UT
1998 to 2003
Opened 3 multi-million dollar Borders stores in a new market. Developed store specific policy & procedures and structured a company wide training program. Per request of VP, I was relocated for a Summer to a problematic - 20 million dollar store going through a remodel and staff restructuring. Per request of CEO, I created a new management training guide for GM’s. Consistently saved over
$100,000 per year in payroll, facility over- charges, and meticulous follow up on top and bottom line concerns.
10 employees were promoted to management positions under my leadership, and my home store was in the Top 10 for all Key Performance Indicators consistently for for 5+ years. Store Manager
Gap Inc. BabyGap/Gap Kids - Salt Lake City, UT
1992 to 1998
Opened the first BabyGap in company chain, as well as a 3 million dollar Gap Kids location. Held multi unit responsibly for LP, audit, diversity training, mystery shops, and corporate events. Consistent success in P&L, scheduling, margins, and employee development - with 15 employees promoted to manager positions. Managed the ever changing business, systems, and processes, while conducting market research for local expansion of the brand.
Honored with Consistency Award, facilitated all corporate events for Gap, Gap Kids and BabyGap in the Utah market.
Education
Bachelor's
Bachelor's in English/Post Graduate - Minor in Business University of Utah - Salt Lake City, UT
Bachelor's in Early Childhood Development - Minor in International Studies University of Utah - Salt Lake City, UT
Skills
• Cash Handling
• Customer Service
• Merchandising
• Payroll
• Retail Management
• Sales
• Scheduling
• Team Building
• Problem Solving
• Facilities Maintenance
• Vendor Relations
• Training & Development
• Management
• Retail
• Marketing
• Microsoft Excel
• Media Relations
• Market Research
• Recruiting
• Profit & Loss
• Store Management Experience
• Event Planning
• Public Relations
• Account Management
• Human Resources
• Logistics
• Administrative Experience
Certifications and Licenses
Affiliations/Publications/Awards
1990 to 2019
Executive Management Award - Borders, Vice President - Salt Lake City art Guild, Dean’s List - University of Utah, Voice - Over work for Disney/Taiwan, Grammar Workbook published in Taiwan, Volunteer - Special Olympics, Editor - Monkey Feather Books, Judge/Events Producer - 48 Hour Film Festival, Top UPT Winner - Tumi, Travel Writer - Traveljungle, and Account Executive - Design Within Reach.
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