Customer Service Independent Consultant

Paul Francis O’Connell

PO Box ***, Lake Harmony, PA 18624 Phone: 856-***-**** Email: ****************@*****.*** SUMMARY OF QUALIFICATIONS & CAPABILITIES

Highly self-motivated, results oriented, operations and process focused professional. Extensive consulting and employment experience and success in analyzing and automating processes in manufacturing, production, packaging, warehousing and distribution – order fulfillment operations. Demonstrated and proven capabilities in sales support, business development, negotiations, team collaboration, team building and motivation, employee management, leadership, coaching, and mentoring. Exceptional use of Operations & Logistics Management, Industrial & Mechanical Engineering, Information Technology & Data Analysis, Business Intelligence (BI), Continuous Improvement (CI) and Lean/Six Sigma methods and practices. A career compiled track record of outstanding project management and project engineering experience resulting in proven and sustainable process improvement achievements in FDA & cGMP regulated manufacturing, packaging, and distribution facilities such as pharmaceuticals, life sciences, medical device, healthcare, food & beverage, consumer goods, electronics, apparel, 3PL warehousing, e-commerce wholesale/retail distribution, and e-commerce order fulfillment centers. Areas of expertise include:

• Strategic planning, analysis, and plan execution to improve profit margins, reduce costs, improve quality, improve throughput, increase productivity, utilize space more effectively, enhance employee contributions, and develop sustainable continuous improvement and lean methods and practices.

• Innovative and practical thought leadership and team collaboration from initial concept development through full implementation & deployment training, including complete financial budgeting, cost control, return-on- investment (ROI), risk identification & management, and complete cost/benefit & savings analysis.

• Project Management and Engineering in manufacturing & production plants, packaging facilities, cold storage distribution centers, 3PL Warehouses, E-commerce retail and E-order fulfillment operations utilizing process mapping and process re-engineering, waste reduction, and cycle time improvement.

• Logistics network & supply chain strategic planning and design from concept design to full implementation and training, including expansions, new construction, consolidations, and relocations.

• Material Handling Systems Design and Implementation including ASRS, AGVs, High Speed Sorting/Diversion Conveyance Systems, Goods to Person, Vertical Lift Modules (VLMs), Mobile Mini & Automated Shuttles, and Autonomous Mobile Robot (AMR) applications.

• Information Systems Configurations, Functional Specifications, Data Integration & Data Mapping focusing on Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Warehouse Execution Systems (WES), Transportation Management Systems (TMS), Enterprise Resource Planning (ERP) and Material Requirements Planning (MRP & MRP II) including all functional specifications development, software sourcing and selection, configuration and setup, project management, and troubleshooting.

• Application of Robotics and Artificial Intelligence Design Code and Algorithm Development, Programmable Logic Controllers (PLC), Distributed Control Systems (DCS) and Supervisory Control & Data Acquisition

(SCADA) in Assembly Line Design, Line Balancing, and High-Speed Automation applications. PROFESSIONAL EXPERIENCE

Invata Intralogistics, Conshohocken, PA

Senior Solutions Design Architect – May 2021 – September 2022 Responsible for leading in solutions development and project management of Materials Handling Systems Designs and assisting in project implementations focusing on ASRS, AGVs, High Speed Sorting/Diversion Conveyance Systems, Goods to Person systems, Vertical Lift Modules (VLMs), Mobile Mini & Automated Shuttles, and Autonomous Mobile Robots (AMRs). Working closely with Subject Matter Experts (SMEs), the Business Solutions and Implementation team, as well as the Commercial, Bid and Business Development leads; to lead the solution design process for new business opportunities. Direct ownership of ensuring the defined solution meets the Customers requirements and is operationally, technically, and commercially viable. Performed gap analyses on the current state and future state solutions to define the liaise with the data analysis/BI team to ensure the requested customer data is collated, analyzed, and modelled as applicable. Responsible for translating the vision for the project to the development team and managing the project throughout the entire systems development lifecycle. Worked closely with the commercial sales points of contact for the submissions to ensure the contract and costings reflect the final solution. Direct responsibility for leading the internal sign off for the solution design output which is to then be submitted and/or presented to the customer, support the Bid Manager with drafting quotations and solution design material for submission, and drafting internal solution design briefing summaries for communicating to the wider business. Successful projects completed included a large-scale retail clothing e-commerce facility design, high-speed conveying & sortation for clothing brands facility, large-scale retail home furnishings e-commerce facility design, and several successful industrial parts/equipment distributorship warehouse facilities’ designs and implementations. Syncreon Tech USA, Carlisle, PA

Senior Process Engineer – September 2019 – December 2020 Responsibilities included providing engineering leadership and support to operations and senior management involving re-engineering of existing processes, work/time studies, developing standards and allowances for UPH and critical KPI measurements, and designing and implementing continuous improvements in the 1.2MM ft2, 3PL operated, Apple Products distribution center operations that generated very large monetary savings and greatly improved productivity and KPI’s. Directly managed a group of six (6) technical engineers/analysts and, in addition, voluntarily managed the facilities/maintenance personnel for six (6) months to offset budgetary constraints within the building.

Self Employed - Independent Consultant, Lake Harmony, PA Operations Consultant - Project Manager - Executive Advisor – March 2018 – August 2019 Responsible for all business development focusing on short term contract negotiations and execution to perform project management, project engineering, and executive consulting services. Consulting work centered on: 1) Performing on-site operational order fulfillment process analysis and data mapping, off-site data analysis of yearly customer order files, SKU master files, WMS location masters, and ABC inventory classifications to develop optimal inventory re-slotting program for a regional 3PL E-commerce Distribution Center; 2) Collaborate with client internal Engineering Team to provide project management for the conceptual and detail design of a build-to-order assembly process for custom bicycles; 3) Investigation and troubleshooting of a tier 1 ERP supply chain execution module with complete E-commerce order data transformation for a major food manufacturer & distributor located in the Philadelphia marketplace; and 4) Performing on-site operational order fulfillment process and order data analysis to determine best solution to automate current manual pack-out methods and practices within a 3PL servicing the global cosmetics industry from the Central NJ DC. SI Systems, Easton, PA

Automation Manager – May 2016 – November 2017

Responsible for performing overall project management and team leadership in analyzing client/customer's 3PL warehousing, distribution, order fulfillment, packaging, and/or manufacturing requirements to formulate optimization strategies and define mechanical aspects of high-speed automation, standard automated material handling systems, and all ERP, MRP, WMS, WES, WCS, TMS, and control logic software related interfaces. Conduct comprehensive due diligence studies of customers' operations and proposed applications utilizing best practices in Continuous Improvement, Lean Six Sigma, Mechanical and Industrial Engineering practices and principles, Automation Application Engineering, and functional operations analysis utilized in optimizing integrated systems. Participate in technical investigations, perform engineering calculations, statistical analysis, simulation modeling, and document control system requirements. Formulate and define mechanical aspects of technically feasible, cost-effective system solutions with related documentation, utilizing any combination of the following: Racking, Shelving, Flow Rack, High-Speed Conveyor Systems, Horizontal & Vertical Carousels, Vertical Lift Modules (VLMs), A-Frame Dispensing Systems, Pick-to-Light, ASRS, Robotic Pick & Place, Robotic Shuttles, Tilt-Tray Sorters, Towline Conveyor & AGV-AGC Conveyance Systems, RFID, Voice Recognition, WMS, and WES/WCS software. Large projects included FedEx/GENCO, C&S Grocery, Vets First Choice, ABB Optical, Hallmark, and many others.

Honeywell Aerospace, Honeywell International, Allentown, PA Sr. HOS Analyst/HOS Site Leader (Allentown, PA & Memphis, TN facilities) – March 2015 – October 2015 Responsible for ongoing development, coaching, and successful implementation of the Honeywell Operating System (HOS Lean/Six Sigma) in a production support role for two facilities. The primary emphasis within this role was to creatively develop, justify, and implement automation opportunities for the wheels and brakes repair and overhaul production lines utilizing team motivation, brainstorming, collective bargaining, and project guidelines in a coaching and mentoring role. Several key components of the role included project multi-tasking within the two production facilities, maintain the HOS training schedules while preparing and conducting hands- on training for all plant employees in these facilities, and the ability to communicate effectively to varying levels of personnel to successfully influence and motivate within the varying work culture environments. Mericle Construction Inc. & Mericle Commercial Real Estate Services, Wilkes-Barre, PA Director, Facilities & Operations Solutions - Sept. 2013 – May 2014 Primary project management/ project director role of responsibility was to perform complete on-site operations & facilities assessments, due diligence, and performance analysis within existing industrial/commercial client tenant manufacturing and distribution-fulfillment facilities. In-house responsibilities included assisting in client/tenant prospect development and direct responsibility for LinkedIn social media marketing and regional promotion. Self Employed - Independent Consultant, Lake Harmony, PA Operations Consultant - Project Manager - Executive Advisor - July 2012 – Sept. 2013 Responsible for all business development focusing on short- & long-term contract negotiation and execution to perform project management, project engineering, and executive consulting services. Consulting work centered on performing on-site, hands-on manufacturing, production, distribution, 3PL warehousing, packaging and assembly line process analysis for waste reduction and the implementation of automation utilizing results driven Continuous Improvement and Lean/Six Sigma methods and practices. Operations Concepts, Inc., Cherry Hill, NJ

Principal – CEO - Project Director - Project Manager - Project Engineer - June 1992 – March 2012 Founded and developed Operations Concepts, Inc. (OCI) into an industry leading, globally recognized, independent & objective Industrial Engineering & Mechanical Engineering, Operations Management, and Supply Chain Management consulting firm. Performance of executive role and responsibility included all company business development, team building, budgeting and finances, contract negotiation, project scope and management, sales/marketing leadership, oversight of human resources and administrative policies and procedures. Practiced and performed daily developmental leadership of a diversified staff of 15+ full-time and contract engineers, project managers, and administration personnel. Extensive industry experience and proven capabilities in the setup, troubleshooting, and fixing ERP, WMS, TMS, and MRP systems related problems. In addition, heavy work emphasis in applying automation, including robotic systems, in distribution centers, metal fabrication & machine shops, assembly lines, food inspection and handling, and packaging line operations. Project budgets ranged from $50K to $40MM. The firm successfully performed and completed over 150 on-site plant/manufacturing/packaging and warehouse/distribution/order fulfillment center consulting assignments with published references and testimonials. On-site client consulting services were performed across North America, Canada, Puerto Rico, Mexico, South Africa, and Ireland. Recorded and compiled an impressive, successful, and proven track record of saving clients to date over $450 million dollars in first year money savings, time, and resources. The OCI team was instrumental in providing exceptional consulting results and executive advisement to some of the world’s largest Fortune 500 companies, including Exxon Mobil, GE, Lucent, Nestle, Coca-Cola, Pepsi, Citigroup, FMC, AT&T, Interline Brands, JLG Industries, Church & Dwight, ECR International, Smith & Wesson, Truck-Lite, Phillips Van Heusen, FedEx, Hoffman-La Roche, Nycomed, Rexall Sundown, Siemens, Genentech, Bristol-Myers, Searle, Med Pointe, Heart Ware, US Coast Guard, US Social Security Administration, and many more.

Siemens Nixdorf Printing Systems, Cherry Hill, NJ

Business Administrator - Nov. 1991 – April 1992

Responsibilities included managing Cherry Hill facility administration, customer service/order processing, and all automation initiatives. Directly managed 4-6 office staff and directed/project managed office automation projects from start to finish in rapid weekly deployments. Continuous Improvement duties included: analyzing/process mapping of all procedures and processes within admin and customer service and removing waste; analyzed working capital and daily expense budgets and removed waste; established weekly cost control and accounting reports; authorized project spending approvals and budgets; and designing and implementing continuous improvements in the distribution center operations that generated large time savings and improved productivity. Federal Reserve Bank of Philadelphia, Philadelphia, PA Associate Specialist - Cash Operations - April 1990 – Aug. 1991 Responsibilities included managing cash administration, customer service/order processing, and cash automation projects and planning. Directly responsible for developing & managing Philadelphia Cash Operations $11MM expense budget and ROI projections and deliverables, development and implementation of voice recognition cash ordering system for banks, development and implementation of fully automated materials handling and control systems for vault storage and retrieval of coin and currency, and numerous operational and procedural improvements in the armored carrier custody controls and handling, storage, and distribution of currency & coins. Federal Reserve Bank of Philadelphia, Philadelphia, PA Senior Operations Analyst - Cash Operations - June 1989 – April 1990 Responsible for analysis and identification of automation opportunities within existing cash operations, procedures, systems, and processes to improve daily productivity, improve throughput, reduce theft, and lower operational costs. Duties included: time and motion analysis of materials and people movement; designing improved handling and controls methods; workflow designs; planning and implementing fully automated robotic equipment to handle currency and coin; inventory forecasting and planning; work cell planning and coordination; and direct expense and capital budget creation and adoption. Additional responsibilities included all capital project presentations and reports to senior FRB officials relating to operational issues found and key performance indicators (KPI’s), needed changes, and recommended equipment, automation systems/software, and improved processes that should be utilized.

Mobil Chemical Corporation, Canandaigua, NY

Shipping & Receiving Supervisor - June 1988 – May 1989 Responsible for supervising 24-40 full & part-time warehouse and plant personnel per shift in the plant foam warehouse and the general products distribution center. Duties included manpower scheduling, workload planning, budget planning and execution, inventory planning & control, daily and weekly reporting, office administrative management, customer order communication and accuracy, facility safety and equipment maintenance. Supervised and operated VNA and NA lift equipment, tug-n-tow line equipment, and yard tractor trailer movement, as needed.

Mobil Chemical Corporation, Pittsford, NY

Traffic Planner/Coordinator - Jan. 1988 – June 1988 Responsible for logistics planning and coordinating the movement (Plant/DC load scheduling) of 40-45 tractor trailer drivers/teams for distribution centers nationwide, servicing three Mobil Chemical Divisions. Direct responsibilities included actual daily priority dispatching of trucks and team drivers across all locations, freight and tool truckload planning and prioritizing, scheduling and planning of pick-ups and deliveries with plants and suppliers, negotiations for quantity and price with vendors and suppliers, and constant communication with senior plant and distribution center management across North America. Mobil Chemical Corporation, Pittsford, NY

Traffic Analyst I - June 1987 – Jan. 1988

Responsible for investigating, correlating, and processing over $750,000 worth of freight bills per month for three Mobil Chemical divisions, identifying billing discrepancies, providing daily cost accounting & reporting, preparing monthly cost and budget presentations, and weekly freight savings reports. EDUCATION

B.S., OPERATIONS MANAGEMENT - May 1987 Non-credited Minor Curriculum: Logistics Management THE PENNSYLVANIA STATE UNIVERSITY, University Park, PA ASSOC., MECHANICAL ENGINEERING TECHNOLOGY - August 1984 THE PENNSYLVANIA STATE UNIVERSITY, Wilkes-Barre, PA PROFESSIONAL CERTIFICATIONS

Current: Green Belt Lean/Six Sigma Certification, Honeywell Aerospace (HOS Training) – Aug 2015 Certified Automation Technology Manager, CATM (GE/Fanuc Robotics – Oct. 2007 – ID#198) Certified Systems Integration Manager, CSIM (DoD/GSA Supply Chain – March 2005 – ID#71) Diplomat of the American Board of Forensic Engineering and Technology, DABFET (American College of Forensic Examiners – Sept. 1998 – ID#15098)

Professional Certified in Materials Handling, PCMH (MHMS – May 1993- ID#5052) Certified Lead Assessor of Quality Systems for ISO 9000, LAQS (PJ Inc. – Dec. 1994- ID#4712942) COMPUTER SKILLS AND KNOWLEDGE

Very proficient in all desktop and network Windows applications, all Microsoft Office software, MS Project, SQL Server, Basic, C, C++, Python, IBM PM, HTML, XML, AutoCAD, and numerous financial planning and budgeting software suites. Vast experience and success in specifications development, selection, configuration & setup, test & acceptance, and troubleshooting ERP systems including Oracle, PeopleSoft, SAP, JD Edwards, SaaS, Baan, Microsoft Dynamics, and MS Plains. Vast experience and success in specifications development, selection, configuration & setup, test & acceptance, and troubleshooting of tier 1 & tier II Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), Transportation Management Systems (TMS), and most Distribution Requirements Planning (DRP) and Material Requirements Planning (MRP/MRPII) software packages. Robotics and Artificial Intelligence Design Code and Algorithm Development, Programmable Logic Controllers (PLC), Distributed Control Systems (DCS) and Supervisory Control & Data Acquisition

(SCADA such as Rockwell PLCs and Emerson DeltaV, utilizing Software such as: Rockwell RSLogix, RSLinx, Emerson DeltaV, GE Fanuc Intellution Motoman, iFix, Invensys, and Wonderware.

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