Name: Jesse Pena

Current Location: Greensburg, PA

Availability for interview: Immediately

Availability to start: Immediately

Education:

Associate in Computer science, West Valley College ASCS, Saratoga, CA

Certification:

C/C++ in Computer Engineering, Mission College 3000 Mission College Blvd, Santa Clara, CA

Skills:

Windows 7, Windows 10, Linux Ubuntu desktop, Red Hat Enterprise Linux 6.1 Cluster

Administration and Macintosh Mac OS X 10.8 systems with Python 2.x

Red Hat Enterprise Linux 7 System Administrator's Guide

Deployment, Configuration, and Administration of Red Hat Enterprise Linux 7

Troubleshoot system configuration to allow proper functioning of storage system.

Create and Manage compatibility testing of end user products on the Apple Platform

Manage all internal technology systems functionality, Networking, internet connectivity

Check for unauthorized wireless end points.

Snow Leopard Mac OS X ~Mac OS X Snow Leopard

HP/ Dell/ IBM severs break fix, asset tracking and repair

Active Directory

DHCP

LAN

TCP/IP

Computer Networking

DNS

Linux

VMWare

CCNA, CCNP

Operating Systems

Network Monitoring

Network Firewalls

WAN

Microsoft Windows

System Administration

Network Support

MySQL

Professional Experience:

Dell Networking, Pittsburgh, PA Apr 2020 - Apr 2020

Onsite Dell Engineer

Rack & Stack / Data Centre Move, Pittsburgh

Dell/Rack & Stack project

Project Overview Client: Perkin Elmer

Description: Onsite Dell Engineer unpacking, re-racking, and stacking data centre equipment after the move.

Peak Systems, Pittsburgh, PA Mar 2020 - Mar 2020

Deployment Technician

Techs BNYM badging/fingerprinting required

Location: Pittsburgh, PA 15258

Scope: Apply base image on laptops to allow end users to work remotely

Tech Level L3's, L4's lead the team and run point on organizing equipment, asset tracking, and communication on site updates Pay Rate: $40.00 -$40.22

Amazing IT LLC, Sugar Land, TX Dec 2019 - Feb 2020

Field Technician

Based in Pittsburgh, Pennsylvania area, performing day-to-day maintenance of personal computers and peripheral devices

Help clients in troubleshooting problems and guide them to understand IT systems

Apply helpdesk software to receive and respond to service requests from customers, document problem/resolutions, and to track time spent on resolving problems

Keep record of problem resolution procedures and equipment inventory

Adhere to established computer and network policies and procedures to ensure the security and health of systems, give feedback to help in continuously developing policies and procedures that meet current reality

Keep and utilize necessary PC images

Attend meetings regularly to be conversant with latest policies and procedures and to discuss issues of work

Ensure professional attitude and appearance always

Ensure any observed threat to the computer/network environment is reported promptly to senior technical staff and management

In conjunction with senior staff, work with software vendors, local telephone providers, and other outside vendors to purchase new equipment, troubleshoot and resolve problems as may be needed

Amazon.com, Sunnyvale, CA May 2015 - Sep 2018

IT Technician

Troubleshoot system configuration to allow proper functioning of storage system.

Connectivity, Dell/Wyse LTE/Thin Client, / Win 10

Hands-on support performing hardware, software, and network Troubleshooting

Zebra Printer / Symbol Scanner

Managed all internal technology systems functionality Networking, internet connectivity

Performed work activities requiring cooperation and instruction.

Function in a fast-paced environment, meet deadlines, and worked with minimal supervision.

Lockheed Martin Way, Sunnyvale, CA Feb 2018 - May 2018

Desktop Support UID

Deskside Win 7 to Win 10 Migration

Respond and manage customer requests through the Service Now ticketing system.

Privileged Access Management for Active Directory Domain Services~Jita (Just-in-time -

Administrator) ~DMT~Secure One, A-account, RDP. Remote Desk Protocol.

Isolate the use of privileged accounts to reduce the risk of those credentials being stolen

Create a USB drive that can boot to WinPE

Install Windows with basic customizations

Update images for each model: offline servicing

Deploy the image to new computers (Windows installation)

Update images manually by using AUDIT MODE (online servicing)

Prepare the system for Push Button Reset

Reseal the image

Deploy the image

Finalize deployment

Knowledge of Service Now ticketing system

Proficient with Microsoft applications, Windows 10, Windows 8.1, MS Cloud services Office 365,

SharePoint, Bit Locker, and general knowledge of domain environment.

Solar Winds setup Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration

Troubleshoot and repair client and server hardware. To include:

Providing Level 1 support

Make determination regarding escalation and interface with vendors for required parts.

Generate and operate scripts for go-forward operations

Replace server hard-drives, memory and network cards IBM pSeries 650 Installation

Create and use automated scripts for completing fixes

Prepare, audit and manage inventory of parts and machines through both physical touch and automated scripts.

Manage Exchange Server 2010 Clients

Configure Mail Support for Outlook and Windows, Live Mail

Understand Offline Address Books and Auto-discover

Configuring Outlook for the First Time

Configuring Windows Live Mail for the First Time

Configuring Outlook for Exchange

Adding Internet Mail Accounts to Outlook and Windows

Site Address, Pittsburgh, PA Apr 2016 - Apr 2018

Field Service Technician III

Dell Onsite Engineers

Onsite Admin Tasks

Amazon.com, San Jose, CA Sep 2015 - Dec 2015

Desktop Support

Upgraded Windows 8 to Windows 10 for about 100+ laptops

Support My It Software upgrade i.e.: Migration.MWP1/ MWP11 PC Set up

Break fix repair of terminals, including desktop and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks, backup, and OS Hardware repair include, desktop/tower/laptop/notebook, PCs, low- end servers, engineering workstations, desktop/personal Zebra printers, desktop VOIP hardware, smartphone support.

Backup everything to CD, FLASH DRIVE, Gigabit hard drive, SSD drive Via Ghost I.e.: favourite, desktop, etc.

The upgrade will require a system restart and may be a time-consuming process (30 minutes to2hours), please save all work and close any open applications before proceeding with the following steps.

All of your local files, applications, system settings, and icons will carry over from Win 7 to Win 10. However, as with any major Operating System upgrade, backup local computer files to a network drive or other backup device before you begin.

Your PC will need at least 20 GB of free disk space on the C: Drive

The upgrade is fully self-automated once launched. All you need to do is login after completion. • Microsoft has allowed a 10-Day period (from the upgrade completion date) in which you can revert back to Windows 7. If you need to revert back to Win 7, please contact the ITS Help Desk

Server administrative tasks with IAdmin, Altiris, Remote Server Administration Tool (RSAT)

Agile Milcoms, Morgan Hill, CA Jun 2014 - Sep 2014

NOC Tech Level 1

Duties include, but limited to, overall knowledge of iMonitor and iBuilder. Monitor each flight for start time, stop time, RF downstream and upstream levels, Latency, events and conditions that warrant intervention by a number of solutions which may include; resetting the modem on the remote terminal, build new option files, analyse options file parameters to determine what the root cause might be for a Satcom link anomaly and how best to correct the solution in a timely manner. Assist the OCONUS FSR's, flight line technicians, Operators and end users to verify operational status. Escalate any problems that cannot be resolved to ACS Engineering if standard measures do not correct the situation. Record all flight activity in the NOC daily log; prepare screen shot graphs of flight performance throughout the shift.

Monitor activity 24/7/365

Respond and deploy resources expeditiously

Upgrade and integrate

Escalate thru chain of command options of deployment

NOC military provide service to customers around the globe on a 24 x 7 basis.

Support the customer's Windows platforms.

Interface with customers, diagnose, and solve customers' routine network & video quality issues and incidents independently for issue resolution via telephone and email as necessary.

Video over IP, Video over IP band width

Cisco, San Jose, CA Mar 2013 - Jun 2014

Lab Network Engineer

VMware 5.5

RDP to Vcenter host and launch Vcenter and correct errors if it does not launch

Add hosts to vCenter datacentres

VCenter server IP and Password

Check pods status Initialize and check errors

Read error scripting, Find Host IP

Find PG IP and passwords (IP in labops under program details, password in workbook

Find TS and passwords (device/lab/device details)

Log in through TS to equipment and correct errors and clear lines (centre shift 6 x)

Manage BN labs on daily bases (login and check for down pods)

Video over IP

Run accelerate and check lab performance and functionality EDI

Create new instructor account

Create class / start a class / login to class as student

Take a pod offline of change status

EDI fill in EDI spreadsheet.

Load EDI into labops

Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration

INFRA

PDU-set passwords

Set dhcp/cookies not needed

Set admin passwords

Enter PDU MAC address into infra PDU dhcp dropdown and label

Fabric interconnect Cisco UCS

Cisco UCS 6100 Series Fabric Interconnect

System Setup for a Cluster Configuration

Cisco NetAppVMware vSphere 5.1 on Flex Pod Cisco Nexus 9000 Series Switches

Install and set up Cisco C220 M3 rack-mount server and Configure the drives as an 8 drive RAID-5logical volume, Install and configure VMware ESXi 5.1 and 5.5, Set up CIMC for Cisco C220 M3 rackmount server for hardware monitoring.

Gold Helpdesk Open ticket, fill-in information, assign engineer, respond to ticket.

Rack location

ISO's OVF files

Program Gateway

Set up and configure PG

Access list and apply to proper vlan 802.1x protocol

Password recovery on a switch

Configure and set up hosts

Install GW (gateway)

Set up for telnet access (line console 0)

Cisco TelePresence Video Communication Server

Password recovery on routers

Clear configurations on all devices with the write erase command to ensure that they have a default configuration.

Configurations on InterSwitch Link (ISL) and 802.1Q trunking between a Catalyst 3512−XL switchand a Cisco 2600 router, Cisco 3600 and 4500/4700 series routers, or other members of the Cisco 2600 series routers, with Fast Ethernet interfaces, and any Catalyst 2900XL, 3500XL, 2940, 2950 or 2970.Cisco Nexus 7000 M2-Series 24-Port 10 Gigabit Ethernet Module with XL Option. Setup

SolarWinds@ SolarWinds Remote Monitoring & Management.

ISL (Cisco proprietary protocol, and not supported by the 2940 or 2950 series switches) Create a trunk between Catalyst 3500 and a Cisco 2600 router. Catalyst 2900XL/ 3500XL/2940/2950/2970 series switches are Layer 2 (L2) switches, and are not capable of routing or Communicating between the VLANs.

Catalyst 3512XL switch running

Cisco IOS 12.0(5.x) XU

Cisco 2621 router running Cisco IOS 12.1(3)T

Cisco 2621 router running Cisco IOS 12.1(1)T

Cisco Fire Wall ASA 5500 series

Software ver. 8.2 Red Hat Enterprise Linux OpenStack Architecture on Cisco UCS Platform Create Service Template

RHOS, Web BIOS configuration OpenStack on Ubuntu 14.04

OpenStack Installation for Red Hat Ent Linux 7, CentOS 7, and Fedora 20

vSphere Virtual Machine Administration 5.1 & 5.5

Deploying and updating Windows Server 2012 R2 1

Managing account policies and service accounts

Configuring name resolution

Administering Active Directory

Managing Group Policy application and infrastructure

Group Policy settings and preferences

Administering network policies

Administering remote access

Managing file services

Monitoring and auditing

CDN Akamai Cloud Security Solutions

Akamai Kona Web Application Firewall

Web Service Implementation. Apache SOAP, JAX-WS Reference Implementation, JAX-RS

Metro, Apache CXF, MS.NET and Java 6

ArcSight, Host Base Security Solution, Access Data, Blue Coat, Barracuda,

Vulnerability Management System, Retina

HP, Santa Clara, CA Aug 2011 - Oct 2011

Technician / IT Job Duties

Perform tasks as assigned with minimal supervision

Perform tasks within a collaborative team environment

Perform ticket management as required

Asset Management Team with receipt/un-boxing of server and network hardware

SolarWinds Remote Monitoring & Management Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall

solution design, implementation and administration

ITT Educational Service, Santa Clara, CA Oct 2009 – Aug 2011

Schematic reading and trouble shoot

High level Math, differential equation manipulations for Thevenin Impedance and Zbus Matrix to establish relationships between the elements of the Z bus matrix and Thevenin equivalent in power bus analysis. Reducing Noise on microcomputer Buses, Transmission Lines: RF and Microwave Circuits. Setup and use of Oscilloscopes and DVM, Broadband Signal Monitoring applications, Frequency management:

Monitor RF bands to determine compliance with local laws and regulations

Monitor assigned frequencies to look for interfering signals or to determine if transmitters are working properly, manage RF assets on large industrial/government sites, like airports, missile launch facilities, and test ranges

Look for RF sources that might be causing out of band interference to other equipment such as medical equipment performs site surveys prior to installation of a repeater or cellular base station.

Signal surveillance: Law enforcement or other government agencies could monitor other people's transmissions to extract intelligence sweep rooms or buildings for bugs or other RF emitters.

Wyatt & Smith Funeral Home & Crematory, Sunnyvale, CA Mar 2007 - Aug 2009

Network diagnostics (traceroute/ping)

Customer Service, cadaver removal, prep for viewing, wake presentation, drive limousine, comfort the

Bereaved, Remove the deceased to the mortuary, prepares the body, arranges for the clergy and ceremony, and oversees the disposition of the remains. Responsible for the minutiae of the ceremony flower delivery, transporting the family to the burial site, obituary notices. Have the ability to comfort and guide grieving family members.

Components Dept, Palo Alto, CA Nov 2005 - Feb 2006

Sales Associate/Customer Service

Provide customer service, assist and inform customers of the technical capabilities of them

Purchases and provide closed loop communication with the customer; demonstrate empathy for the client and as a sense of urgency, Net gear router install and configure wireless router.

Technical Support Sep 2004 - Apr 2005

Rite Aide

Troubleshoot, install, and support store computer systems, configure Barcode generator, printers and electronic equipment

Deploy and install rack mount servers

Build out server cabinets, rack, and stack equipment

Post manufacturing testing and build of servers, Clustered File systems

Quality Inn Sunnyvale, Day's Inn Fremont, Best Value Inn Milpitas May 2003 - Feb 2004

Data Entry / Front Desk/ Technical Support

Setup and configure Data room, Servers, surveillance cameras, switches, routers, card access • Perform nightly audits; perform all duties as front desk clerk, Greet Guests and setup

Generated purchase and inventory reports, including extracted and downloaded data to Excel

Work directly with customers on all related issues regarding their accounts.

Video on demand over IP on Cable Comcast

South Valley Systems / Fixit Man / Tekservepos, San Jose, CA May 2003 - Feb 2004

Field Service Tech, Cisco ONS, Pre-Deployment Survey, Rack-mounting Chassis

Field Service Tech, Cisco ONS, Pre deployment survey, Rack-mounting Chassis, Installing adapter, Cross Connect panels, Vertical Cable Installation, Up Grade Motherboards, Repair HP Laptops, APS Commands and API commands, Debug commands, Interface and configuration commands, SNMP commands, and Setup RFID in Networked Military systems, System Management Commands, Install Network diagnostics (traceroute/ping) Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration

BITCO INC, Pensacola, FL Jul 2002 - Oct 2002

IT Support

Provide communications systems support

Perform maintenance, repairs, software installations and administration of communication and Bus Security System

Ensure vendor performance (Orbital AMTD) (Motorola MCS 2000 11& 111); understand and

Monitor various GPS Systems and contract compliance, test video output over TCP/IP

Morgan Hill Unified School District, Morgan Hill, CA Apr 2002 – Apr 2002

PC Support/ Technical Support

Setup Novell 5.1 server and tape backup

Repair Cisco routing system script

Repair PIX firewall script Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration

Repair Gateway script Communicate with third party vendors and optimize network performance

NASA Ames Research Centre, Moffett Field, CA Feb 2001 - May 2001

Senior RF and Electronics Field Technician

Set up Ericsson Radio System Site (MPA, MRK, RANGER) via PC

Run site alarm reports, and provide advanced technical assistance for the company

Understand and maintain the proper utilizations of various GPS systems at various customers and • company facilities, and perform testing and troubleshooting of systems, subsystems, and components; setup and configure SATCOM systems and tests

West Valley Mission College, Santa Clara, CA Jan 2001 - Mar 2001

Teacher/ Instructor

Teach Day to day administration of a NetWare 5 server, and Red Hat Linux Advanced Server

Novell NetWare NOS), connection PCs and other clients to NetWare servers, clients,

Including file sharing, printer sharing, directory services and Internet access Checkpoint, Fortinet,

Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration

Onizuka Air Force Base, Sunnyvale, CA Sep 1998 - Feb 2000

Military Security Clearance/ Technical Support

Military Security Clearance, Provide Security Administration.

Administrative Technical support on a national and international level,

helping and teaching essential personnel and clients via the telephone and in person on a

Novell / NT 4.1 Multi-server platform and Red Hat Linux/ 6.1

Resolve system failures document and report on Remedy IT system

Configure printers and related software, Setup and configure MS Office 97 and

24x7 production environment

Contact this candidate