Front Desk Service Tech
Resume:
Name: Jesse Pena
Current Location: Greensburg, PA
Availability for interview: Immediately
Availability to start: Immediately
Education:
Associate in Computer science, West Valley College ASCS, Saratoga, CA
Certification:
C/C++ in Computer Engineering, Mission College 3000 Mission College Blvd, Santa Clara, CA
Skills:
Windows 7, Windows 10, Linux Ubuntu desktop, Red Hat Enterprise Linux 6.1 Cluster
Administration and Macintosh Mac OS X 10.8 systems with Python 2.x
Red Hat Enterprise Linux 7 System Administrator's Guide
Deployment, Configuration, and Administration of Red Hat Enterprise Linux 7
Troubleshoot system configuration to allow proper functioning of storage system.
Create and Manage compatibility testing of end user products on the Apple Platform
Manage all internal technology systems functionality, Networking, internet connectivity
Check for unauthorized wireless end points.
Snow Leopard Mac OS X ~Mac OS X Snow Leopard
HP/ Dell/ IBM severs break fix, asset tracking and repair
Active Directory
DHCP
LAN
TCP/IP
Computer Networking
DNS
Linux
VMWare
CCNA, CCNP
Operating Systems
Network Monitoring
Network Firewalls
WAN
Microsoft Windows
System Administration
Network Support
MySQL
Professional Experience:
Dell Networking, Pittsburgh, PA Apr 2020 - Apr 2020
Onsite Dell Engineer
Rack & Stack / Data Centre Move, Pittsburgh
Dell/Rack & Stack project
Project Overview Client: Perkin Elmer
Description: Onsite Dell Engineer unpacking, re-racking, and stacking data centre equipment after the move.
Peak Systems, Pittsburgh, PA Mar 2020 - Mar 2020
Deployment Technician
Techs BNYM badging/fingerprinting required
Location: Pittsburgh, PA 15258
Scope: Apply base image on laptops to allow end users to work remotely
Tech Level L3's, L4's lead the team and run point on organizing equipment, asset tracking, and communication on site updates Pay Rate: $40.00 -$40.22
Amazing IT LLC, Sugar Land, TX Dec 2019 - Feb 2020
Field Technician
Based in Pittsburgh, Pennsylvania area, performing day-to-day maintenance of personal computers and peripheral devices
Help clients in troubleshooting problems and guide them to understand IT systems
Apply helpdesk software to receive and respond to service requests from customers, document problem/resolutions, and to track time spent on resolving problems
Keep record of problem resolution procedures and equipment inventory
Adhere to established computer and network policies and procedures to ensure the security and health of systems, give feedback to help in continuously developing policies and procedures that meet current reality
Keep and utilize necessary PC images
Attend meetings regularly to be conversant with latest policies and procedures and to discuss issues of work
Ensure professional attitude and appearance always
Ensure any observed threat to the computer/network environment is reported promptly to senior technical staff and management
In conjunction with senior staff, work with software vendors, local telephone providers, and other outside vendors to purchase new equipment, troubleshoot and resolve problems as may be needed
Amazon.com, Sunnyvale, CA May 2015 - Sep 2018
IT Technician
Troubleshoot system configuration to allow proper functioning of storage system.
Connectivity, Dell/Wyse LTE/Thin Client, / Win 10
Hands-on support performing hardware, software, and network Troubleshooting
Zebra Printer / Symbol Scanner
Managed all internal technology systems functionality Networking, internet connectivity
Performed work activities requiring cooperation and instruction.
Function in a fast-paced environment, meet deadlines, and worked with minimal supervision.
Lockheed Martin Way, Sunnyvale, CA Feb 2018 - May 2018
Desktop Support UID
Deskside Win 7 to Win 10 Migration
Respond and manage customer requests through the Service Now ticketing system.
Privileged Access Management for Active Directory Domain Services~Jita (Just-in-time -
Administrator) ~DMT~Secure One, A-account, RDP. Remote Desk Protocol.
Isolate the use of privileged accounts to reduce the risk of those credentials being stolen
Create a USB drive that can boot to WinPE
Install Windows with basic customizations
Update images for each model: offline servicing
Deploy the image to new computers (Windows installation)
Update images manually by using AUDIT MODE (online servicing)
Prepare the system for Push Button Reset
Reseal the image
Deploy the image
Finalize deployment
Knowledge of Service Now ticketing system
Proficient with Microsoft applications, Windows 10, Windows 8.1, MS Cloud services Office 365,
SharePoint, Bit Locker, and general knowledge of domain environment.
Solar Winds setup Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration
Troubleshoot and repair client and server hardware. To include:
Providing Level 1 support
Make determination regarding escalation and interface with vendors for required parts.
Generate and operate scripts for go-forward operations
Replace server hard-drives, memory and network cards IBM pSeries 650 Installation
Create and use automated scripts for completing fixes
Prepare, audit and manage inventory of parts and machines through both physical touch and automated scripts.
Manage Exchange Server 2010 Clients
Configure Mail Support for Outlook and Windows, Live Mail
Understand Offline Address Books and Auto-discover
Configuring Outlook for the First Time
Configuring Windows Live Mail for the First Time
Configuring Outlook for Exchange
Adding Internet Mail Accounts to Outlook and Windows
Site Address, Pittsburgh, PA Apr 2016 - Apr 2018
Field Service Technician III
Dell Onsite Engineers
Onsite Admin Tasks
Amazon.com, San Jose, CA Sep 2015 - Dec 2015
Desktop Support
Upgraded Windows 8 to Windows 10 for about 100+ laptops
Support My It Software upgrade i.e.: Migration.MWP1/ MWP11 PC Set up
Break fix repair of terminals, including desktop and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks, backup, and OS Hardware repair include, desktop/tower/laptop/notebook, PCs, low- end servers, engineering workstations, desktop/personal Zebra printers, desktop VOIP hardware, smartphone support.
Backup everything to CD, FLASH DRIVE, Gigabit hard drive, SSD drive Via Ghost I.e.: favourite, desktop, etc.
The upgrade will require a system restart and may be a time-consuming process (30 minutes to2hours), please save all work and close any open applications before proceeding with the following steps.
All of your local files, applications, system settings, and icons will carry over from Win 7 to Win 10. However, as with any major Operating System upgrade, backup local computer files to a network drive or other backup device before you begin.
Your PC will need at least 20 GB of free disk space on the C: Drive
The upgrade is fully self-automated once launched. All you need to do is login after completion. • Microsoft has allowed a 10-Day period (from the upgrade completion date) in which you can revert back to Windows 7. If you need to revert back to Win 7, please contact the ITS Help Desk
Server administrative tasks with IAdmin, Altiris, Remote Server Administration Tool (RSAT)
Agile Milcoms, Morgan Hill, CA Jun 2014 - Sep 2014
NOC Tech Level 1
Duties include, but limited to, overall knowledge of iMonitor and iBuilder. Monitor each flight for start time, stop time, RF downstream and upstream levels, Latency, events and conditions that warrant intervention by a number of solutions which may include; resetting the modem on the remote terminal, build new option files, analyse options file parameters to determine what the root cause might be for a Satcom link anomaly and how best to correct the solution in a timely manner. Assist the OCONUS FSR's, flight line technicians, Operators and end users to verify operational status. Escalate any problems that cannot be resolved to ACS Engineering if standard measures do not correct the situation. Record all flight activity in the NOC daily log; prepare screen shot graphs of flight performance throughout the shift.
Monitor activity 24/7/365
Respond and deploy resources expeditiously
Upgrade and integrate
Escalate thru chain of command options of deployment
NOC military provide service to customers around the globe on a 24 x 7 basis.
Support the customer's Windows platforms.
Interface with customers, diagnose, and solve customers' routine network & video quality issues and incidents independently for issue resolution via telephone and email as necessary.
Video over IP, Video over IP band width
Cisco, San Jose, CA Mar 2013 - Jun 2014
Lab Network Engineer
VMware 5.5
RDP to Vcenter host and launch Vcenter and correct errors if it does not launch
Add hosts to vCenter datacentres
VCenter server IP and Password
Check pods status Initialize and check errors
Read error scripting, Find Host IP
Find PG IP and passwords (IP in labops under program details, password in workbook
Find TS and passwords (device/lab/device details)
Log in through TS to equipment and correct errors and clear lines (centre shift 6 x)
Manage BN labs on daily bases (login and check for down pods)
Video over IP
Run accelerate and check lab performance and functionality EDI
Create new instructor account
Create class / start a class / login to class as student
Take a pod offline of change status
EDI fill in EDI spreadsheet.
Load EDI into labops
Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration
INFRA
PDU-set passwords
Set dhcp/cookies not needed
Set admin passwords
Enter PDU MAC address into infra PDU dhcp dropdown and label
Fabric interconnect Cisco UCS
Cisco UCS 6100 Series Fabric Interconnect
System Setup for a Cluster Configuration
Cisco NetAppVMware vSphere 5.1 on Flex Pod Cisco Nexus 9000 Series Switches
Install and set up Cisco C220 M3 rack-mount server and Configure the drives as an 8 drive RAID-5logical volume, Install and configure VMware ESXi 5.1 and 5.5, Set up CIMC for Cisco C220 M3 rackmount server for hardware monitoring.
Gold Helpdesk Open ticket, fill-in information, assign engineer, respond to ticket.
Rack location
ISO's OVF files
Program Gateway
Set up and configure PG
Access list and apply to proper vlan 802.1x protocol
Password recovery on a switch
Configure and set up hosts
Install GW (gateway)
Set up for telnet access (line console 0)
Cisco TelePresence Video Communication Server
Password recovery on routers
Clear configurations on all devices with the write erase command to ensure that they have a default configuration.
Configurations on InterSwitch Link (ISL) and 802.1Q trunking between a Catalyst 3512−XL switchand a Cisco 2600 router, Cisco 3600 and 4500/4700 series routers, or other members of the Cisco 2600 series routers, with Fast Ethernet interfaces, and any Catalyst 2900XL, 3500XL, 2940, 2950 or 2970.Cisco Nexus 7000 M2-Series 24-Port 10 Gigabit Ethernet Module with XL Option. Setup
SolarWinds@ SolarWinds Remote Monitoring & Management.
ISL (Cisco proprietary protocol, and not supported by the 2940 or 2950 series switches) Create a trunk between Catalyst 3500 and a Cisco 2600 router. Catalyst 2900XL/ 3500XL/2940/2950/2970 series switches are Layer 2 (L2) switches, and are not capable of routing or Communicating between the VLANs.
Catalyst 3512XL switch running
Cisco IOS 12.0(5.x) XU
Cisco 2621 router running Cisco IOS 12.1(3)T
Cisco 2621 router running Cisco IOS 12.1(1)T
Cisco Fire Wall ASA 5500 series
Software ver. 8.2 Red Hat Enterprise Linux OpenStack Architecture on Cisco UCS Platform Create Service Template
RHOS, Web BIOS configuration OpenStack on Ubuntu 14.04
OpenStack Installation for Red Hat Ent Linux 7, CentOS 7, and Fedora 20
vSphere Virtual Machine Administration 5.1 & 5.5
Deploying and updating Windows Server 2012 R2 1
Managing account policies and service accounts
Configuring name resolution
Administering Active Directory
Managing Group Policy application and infrastructure
Group Policy settings and preferences
Administering network policies
Administering remote access
Managing file services
Monitoring and auditing
CDN Akamai Cloud Security Solutions
Akamai Kona Web Application Firewall
Web Service Implementation. Apache SOAP, JAX-WS Reference Implementation, JAX-RS
Metro, Apache CXF, MS.NET and Java 6
ArcSight, Host Base Security Solution, Access Data, Blue Coat, Barracuda,
Vulnerability Management System, Retina
HP, Santa Clara, CA Aug 2011 - Oct 2011
Technician / IT Job Duties
Perform tasks as assigned with minimal supervision
Perform tasks within a collaborative team environment
Perform ticket management as required
Asset Management Team with receipt/un-boxing of server and network hardware
SolarWinds Remote Monitoring & Management Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall
solution design, implementation and administration
ITT Educational Service, Santa Clara, CA Oct 2009 – Aug 2011
Schematic reading and trouble shoot
High level Math, differential equation manipulations for Thevenin Impedance and Zbus Matrix to establish relationships between the elements of the Z bus matrix and Thevenin equivalent in power bus analysis. Reducing Noise on microcomputer Buses, Transmission Lines: RF and Microwave Circuits. Setup and use of Oscilloscopes and DVM, Broadband Signal Monitoring applications, Frequency management:
Monitor RF bands to determine compliance with local laws and regulations
Monitor assigned frequencies to look for interfering signals or to determine if transmitters are working properly, manage RF assets on large industrial/government sites, like airports, missile launch facilities, and test ranges
Look for RF sources that might be causing out of band interference to other equipment such as medical equipment performs site surveys prior to installation of a repeater or cellular base station.
Signal surveillance: Law enforcement or other government agencies could monitor other people's transmissions to extract intelligence sweep rooms or buildings for bugs or other RF emitters.
Wyatt & Smith Funeral Home & Crematory, Sunnyvale, CA Mar 2007 - Aug 2009
Network diagnostics (traceroute/ping)
Customer Service, cadaver removal, prep for viewing, wake presentation, drive limousine, comfort the
Bereaved, Remove the deceased to the mortuary, prepares the body, arranges for the clergy and ceremony, and oversees the disposition of the remains. Responsible for the minutiae of the ceremony flower delivery, transporting the family to the burial site, obituary notices. Have the ability to comfort and guide grieving family members.
Components Dept, Palo Alto, CA Nov 2005 - Feb 2006
Sales Associate/Customer Service
Provide customer service, assist and inform customers of the technical capabilities of them
Purchases and provide closed loop communication with the customer; demonstrate empathy for the client and as a sense of urgency, Net gear router install and configure wireless router.
Technical Support Sep 2004 - Apr 2005
Rite Aide
Troubleshoot, install, and support store computer systems, configure Barcode generator, printers and electronic equipment
Deploy and install rack mount servers
Build out server cabinets, rack, and stack equipment
Post manufacturing testing and build of servers, Clustered File systems
Quality Inn Sunnyvale, Day's Inn Fremont, Best Value Inn Milpitas May 2003 - Feb 2004
Data Entry / Front Desk/ Technical Support
Setup and configure Data room, Servers, surveillance cameras, switches, routers, card access • Perform nightly audits; perform all duties as front desk clerk, Greet Guests and setup
Generated purchase and inventory reports, including extracted and downloaded data to Excel
Work directly with customers on all related issues regarding their accounts.
Video on demand over IP on Cable Comcast
South Valley Systems / Fixit Man / Tekservepos, San Jose, CA May 2003 - Feb 2004
Field Service Tech, Cisco ONS, Pre-Deployment Survey, Rack-mounting Chassis
Field Service Tech, Cisco ONS, Pre deployment survey, Rack-mounting Chassis, Installing adapter, Cross Connect panels, Vertical Cable Installation, Up Grade Motherboards, Repair HP Laptops, APS Commands and API commands, Debug commands, Interface and configuration commands, SNMP commands, and Setup RFID in Networked Military systems, System Management Commands, Install Network diagnostics (traceroute/ping) Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration
BITCO INC, Pensacola, FL Jul 2002 - Oct 2002
IT Support
Provide communications systems support
Perform maintenance, repairs, software installations and administration of communication and Bus Security System
Ensure vendor performance (Orbital AMTD) (Motorola MCS 2000 11& 111); understand and
Monitor various GPS Systems and contract compliance, test video output over TCP/IP
Morgan Hill Unified School District, Morgan Hill, CA Apr 2002 – Apr 2002
PC Support/ Technical Support
Setup Novell 5.1 server and tape backup
Repair Cisco routing system script
Repair PIX firewall script Checkpoint, Fortinet, Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration
Repair Gateway script Communicate with third party vendors and optimize network performance
NASA Ames Research Centre, Moffett Field, CA Feb 2001 - May 2001
Senior RF and Electronics Field Technician
Set up Ericsson Radio System Site (MPA, MRK, RANGER) via PC
Run site alarm reports, and provide advanced technical assistance for the company
Understand and maintain the proper utilizations of various GPS systems at various customers and • company facilities, and perform testing and troubleshooting of systems, subsystems, and components; setup and configure SATCOM systems and tests
West Valley Mission College, Santa Clara, CA Jan 2001 - Mar 2001
Teacher/ Instructor
Teach Day to day administration of a NetWare 5 server, and Red Hat Linux Advanced Server
Novell NetWare NOS), connection PCs and other clients to NetWare servers, clients,
Including file sharing, printer sharing, directory services and Internet access Checkpoint, Fortinet,
Juniper, Palo Alto and Cisco advanced firewall solution design, implementation and administration
Onizuka Air Force Base, Sunnyvale, CA Sep 1998 - Feb 2000
Military Security Clearance/ Technical Support
Military Security Clearance, Provide Security Administration.
Administrative Technical support on a national and international level,
helping and teaching essential personnel and clients via the telephone and in person on a
Novell / NT 4.1 Multi-server platform and Red Hat Linux/ 6.1
Resolve system failures document and report on Remedy IT system
Configure printers and related software, Setup and configure MS Office 97 and
24x7 production environment
Contact this candidate