Admitting Clerk Nurse Practitioner

Resume

Ms. Charlene Davis, BSW, MSW

Clinical Social Worker

Fort Sanders Regional Medical Center

**** * ****** ******

Knoxville, Tennessee 37916

Office: 865-***-****

Cell: 240-***-****

**************@***.***

Qualifications Summary:

Over thirty year of healthcare experience, I successfully served in the following positions:

medical social worker, regional lead social worker, director of social services, switch board operator-communication, insurance biller, admitting clerk and medical staff secretary.

Areas of Expertise:

Develop and implement operational procedure in department of social service, mentor employees, help resident overcome problems, provide resources, leadership, conduct in-services about healthcare decision maker, advance directive, report alleged abuse to the state, knowledge of state regulation, self-discipline, work independently, customer service relation and communication skill.

Experience:

Clinical Social Worker

June 2020- present Fort Sanders Regional Medical Center

Coordinate with Karm homeless shelter for homeless population, arrange transportation,

help patient in crisis, schedule doctor’s appointments, telephone triage, document concerns, refer patient to appropriate level of care, facilitate discharge, participate in process improvement initiative, work with psychiatrist and nurse practitioner, complete psychosocial assessment, complete PASRR and PAE, arrange home care, make referral for inpatient geriatric psych, skill nursing, long term care hospital, nursing home, assist with financial assistance application for uninsured and apply for choices program, which include nursing home and community based services, coordinate for guardianship between patient, attorney, court and conservator. Work with the interdisciplinary team to meet the needs of high-risk pregnancy, identify services for people with human immunodeficiency virus and arrange new dialysis. Coordinate hospice services to provide services for families, patients, spiritual, emotional support and respite care.

Medical Social Worker

July 2011-June 2020 Trinity Health Holy Cross Hospital

Provide resource to the homeless; transition to shelter, advocate for patient, assess the progress and modify care plan, document in the medical record, arrange home health, submit referral to adult and child protective service, coordinate dialysis, complete pre-op screening for patient scheduled for surgery, refer to group home, long term care hospital, skill nursing facility, participate in rounding with interdisciplinary team and request authorization from insurance company. Assist patient to apply for Medicaid Waiver, Medicare, Financial Assistance, Long Term Medicaid, and Community Medicaid, arrange inpatient, home hospice, and make referrals to assistant living. Provide resources to help cope with stress, support groups, locate services that help with transportation on oncology unit. Collaborates with healthcare professionals to implement a process for evaluating a patient’s progress from the day of admission until they return to the community.

Medical Social Worker (Part-time)

July 2011-June 2020 Doctor's Community Hospital

Collaborate with case manager of fast pace hospital, assess patient that has a psychiatric diagnosis, make referral to psychologist or psychiatrist with a physician’s order. Coordinate discharge care plan meeting, discharge to skill nursing facility, long term care hospital, assistant living, dialysis, shelter for homeless, inpatient hospice, transportation, make referral to psychiatric hospital, arrange dialysis, and attend care plan meeting.

Regional Lead Social, Worker

December 2007-July 2011 Future Care-Lochearn Nursing and Rehabilitation

Supervise social workers, coordinate discharge, assist residents to apply for community and Medicaid waiver, complete MDS, coordinate dialysis, address code status on admission, audit charts in other facilities to prepare for survey, complete psychosocial assessment, troubleshoot, educate employees about reporting alleged abuse and identify health care decision maker, coordinate dialysis, handle complaint log, attend departmental meeting and administrator on call in a 200-bed facility.

Director of Social Services

October 2006-December 2007 Sunrise Senior Living

Collaborate with interdisciplinary team of high volume, rapidly changing sub-acute unit, assess resident that has mood and behavior problem. Complete MDS, organize care plan meeting, coordinate psychiatric service regarding need for medication to manage inappropriate behavior, conduct in-services for staff, discharge planning, connect patient with community resource, participate in the selection of new hire, screen admission, market in hospital for potential patient, transition patient from skill nursing to assistant living or independent living, obtain $10,000.00 bond on admission, assist patient to apply for Long Term Care Medicaid or Medicaid-waiver and administrator on call in a 60-bed facility.

Director of Social Services

August 2003-0ctober 2006 Bethesda Health and Rehabilitation

Participate in discharge care plan meeting, order equipment, arrange home health, chart audit, engage with local communities to ensure that patient's services are effective, work with interdisciplinary team, contact case manager at insurance company to obtain authorization for continued stay, complete MDS, safeguard vulnerable adult, promote high standard of service for patient, supervise social workers, maintain confidentially, follow up on complaints, work with housing support to meet individual need, report alleged abuse to the State, complete investigation and administrator on call in a 200-bed facility.

Director of Social Services

October 2001-August 2003 HCR Manor Care Silver Spring

Responsible for psychosocial assessments, MDS, coordinate care plan meeting, complete chart audit, attend departmental meeting, and meet with interdisciplinary team to reach goals of organization, help patient to adjust to new environment. Maintain accurate medical record, document conversation with patient in a timely manner and administrator on call in a 148-bed facility.

Switchboard Operator-Communication

January 1987-0ctober 2001 Virginia Hospital Center

Receive incoming calls and initiate appropriate response including contacting the police, engineering, fire department, security, monitor alarms, analyze the information quickly and direct it to the appropriate authorities. Responsible for answering incoming calls and placing out-going long distance and local calls. Deliver message to physician by pager and order supplies. Train new employees on how to operate the console system.

Admitting Clerk-Emergency Room

February 1986-Jauary 1986 Greater Southeast Hospital Emergency Department (Part-time)

Greet patient, assist with completion of paperwork, insurance verification, ICD9 coding, filing, place arm bands on patient, register patient to be seen by doctor, communicate with families, input data in computer, answer phone lines and lead patient through signing in process.

Medical Staff Secretary

February 1980-January 1986 Greater Southeast Hospital

Provide administrative support to the medical staff coordinator and hospital president, work independently, collect medical staff dues, schedule meetings, provide information to patient for physician's referral services, complete minutes, provide secretarial duties for other members of the team, answer phone line, update medical staff roster and attend medical staff meeting.

EDUCATION:

1996 to 1999

Bowie State University

Bachelor's Degree in Social Work

2004 to 2006

University of Maryland

Master's Degree in Social Work

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