Remote customer service representative

Janelle Reed

**** ******** **** ********, ** ****3 803-***-**** *************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional able to take accountability for the maintenance of medical records, provide administrative support, and provide quality customer service. Accustomed to a fast-paced hospital flow and acts with discretion when handling confidential information.

oWork history includes call center and private patient care industry experience

oDemonstrate customer service skills to effectively deal with patients and healthcare providers

oManage time and priorities in multi-task environments

oEffective problem solver, able to assess situation and identify solutions

oFunction independently with minimal direction and guidance

oMicrosoft Office Applications / MS Excel MS Word MS PowerPoint Typing Speed: 45 WPM

3M Coding and Reimbursement System Meditech (EHR) EDCO SolCom EDMS

Nuance Clintegrity Facility and Physician Coding, Compliance, and Abstracting

ARGO Enterprise Master Patient Index CIOX Health ROI – eSmartlog and SmartLink

KEY QUALIFICATIONS

Health Information Management (HIM) Medical Records Management Release of Information (ROI)

ICD Coding CPT Coding Health Information Technology HIPAA Compliance Medical Terminology

Document Scanning Imaging Record Technology Data Quality Data Management Data Entry Medical Records

Computer Office Applications Electronic Health Records (EHR) Electronic Medical Records (EMR)

Medical Administrative Support Medical Office Procedures Insurance Verification Filing

Pharmacology Anatomy & Physiology Reimbursement Procedures

Medical Laws & Ethics Customer Service Interpersonal Professional Communications Imaging Record Technology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health Information Technology, 2020

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

EXTERNSHIP EXPERIENCE

Dowdy Rudolph Chiropractor – Columbia, SC 08/2020 – 09/2020

Health Information Technology Externship

oCompleted administrative tasks, checked patients in and out, collect copays, and verified insurance coverage

oGathered demographic information, scheduled appointments, and utilized EMR computer software

oScanned documents, managed data entry of key information, retrieved mail, posted patient checks, and entered payments for charges to be billed

PROFESSIONAL EXPERIENCE

Dynamic BDC – Columbia, SC 06/2021 – Present

Customer Service Representative – Remote Call Center

oManage inbound and outbound phone calls and communicate with members and dealership team members

oSchedule appointments for vehicle services

oDocument activities and interactions in an accurate and thorough manner

oMaintain confidentiality of private information

Paramount Staffing Delmarva Power – Atlanta, GA 01/2021 – 06/2021

Customer Service Representative – Remote Call Center

oTook inbound phone calls, verified caller and processed payments for services rendered

oProvided billing information and payment extensions if needed

oCommunicated in a clear and concise manner and worked effectively as a team member

Patricia Home Care LLC – Columbia, SC 07/2020 – 08/2020

Nursing Assistant

oAssisted with activities of daily living, took vital signs, and ran errands

oTransported to locations outside the home and monitored vitamins

oHandled light cleaning duties and documented services provided

Instacart – Columbia, SC 03/2020 – 01/2020

Personal Shopper / Customer Service

oShopped and delivered customer orders within established time frame

oMet and surpassed productivity targets and quality standards

oServed customers in a prompt, courteous, and friendly manner

Arise Virtual Solution – Miramar, FL 03/2018 – 01/2020

Customer Service Representative – Remote Call Center

oAnswered inbound phone calls, processed payments, and offered additional products and services

oSolicited payments on past due accounts and granted extensions when needed

oProvided outstanding customer service and documented interactions

AJ Services – Fort Jackson, SC 06/2014 – 03/2018

Hospital Housekeeper

oResponsible for the general cleaning and upkeep of patient rooms

oTrained new hires and dedicated to ensuring highest standards were met

oPrioritized and organized work and followed through to ensure duties were accomplished

oMaintained confidentiality of patient information

Private Duty Care – Columbia, SC 09/2011 – 08/2013

Certified Nursing Assistant

oAssisted with activities of daily living – bathing, dressing, and grooming

oMonitored vitamins, prepared meals, and handled light cleaning duties

oRan errands, transported to locations outside the home, and took vital signs

oActed with discretion when handling confidential information and documented services provided

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