Team Lead

EDUCATION

B.A. Organizational Leadership

Concentration: Business Management

April 2021

Arizona State University, Tempe, AZ

Associate in Arts (AA) Business Administration

December 2018

Miami, FL

PROFESSIONAL EXPERIENCE

Retail Team Leader April 2022 - Present

Adidas Corporation

●Oversee the floor and influence a positive and welcoming experience for consumers

●Provide managerial assistance for associates when asked upon.

●Given responsibilities to becoming a key holder.

●Provide feedback and helpful ways to increase sales while displaying superb customer service.

●Team up with my VM (Visual Manager) to aid in displaying the latest products for consumers to spectate.

●Accountable for daily activities and processes to be completed in an efficient and timely manner.

●Helps discover talent and choose candidates for employment and open positions.

●Train new employees and guide them within the company standards and regulations.

A-Team Member April 2022 - Present

FTX Arena

●Provide technology assistance for guests attending events.

●Train oncoming new members while gauging their behaviors when potential issues may arise.

●Display enthusiasm while being presentable to guests.

●Assist members of other departments as they may come across conflicts that I may be able to resolve.

●Possessing the knowledge of ticket websites and completing methods for authenticity.

●Knowing my surroundings and different areas of the arena for easier accessible entrances for guests.

Shift Supervisor October 2015 - March 2022

Starbucks Corporation, Miami, FL

Aid employees with questions on procedures for vacation and sick leave.

Performance management actions for employees, to train and develop areas of improvement.

Provide weekly meetings for shift supervisors in order to implement teamwork and collaboration for associates.

Execute workshops with staff members to maintain expectations/guidelines for the company.

Complete scheduling on a weekly basis, while advocating for employee needs.

Man the revenue, including opening and closing POS systems ensuring no loss prevention issues.

Maintain cleanliness and appearance for store-front to appeal to consumers.

Provide assistance to customers with new technologies implemented for effective service.

Delegate associates during high peak intervals, in order to be efficient for our customers

Assist Store Manager with weekly replenishment delivery orders to maintain inventory.

Keep up-to-date with new innovative products and trends from our corporate locations.

Point of contact for new employees for training and shadowing purposes.

Sales Associate April 2014 – October 2015

Pacsun, Miami, FL

Assisted with brand layout changes during seasonal peaks.

Collaborated with new team members, to provide guidance with their job duties.

Confirmed POS systems were properly accounted for during each opening and closing.

Assisted colleagues during fast paced times to provide service in a timely manner.

Managed the designated stock room to provide an organized inventory.

Achieve sales goals for the company by interacting with each client to provide utmost customer service.

Grocery Stock Clerk January 2014 – April 2014

Publix Supermarket, Miami, FL

Trained and developed associates to exceed company guidelines and policies.

Performed daily inventory audits.

Organized and designed displays for the floor to meet corporate branding expectations.

Ensured merchandise was replenished on a rotating schedule.

Languages

English

Contact this candidate