Data Entry Customer Service
Resume:
Nancy Cohn
Lincoln, NE *****
******@*****.***
Highly dependable and loyal accounting professional with a strong desire to coordinate and collaborate for the success of the team. Approaches tasks, projects and problems with a calm demeanor and a flexible, open-minded attitude. Generates realistic solutions and understands how they can be applied and adapted to meet the current needs of the workplace. Self-reliant and self-motivated.
Willing to relocate to: Lincoln, NE - -
Authorized to work in the US for any employer
Work Experience
Accounting Specialist
Money Smarts - Lincoln, NE
September 2020 to June 2021
Bookkeeping on Quick Books, MS Excel Spreadsheets, computer data entry, payroll, correspondence with clients, customer service.
Customer Service Rep
NTT Data - Lincoln, NE
July 2018 to December 2018
Providing customer service in a call center environment. Duties include:
• Answer customer calls
• Provide accurate and timely information
• Escalate calls to supervisor if needed or requested
• Requests information via email, fax or regular mail I have learned about annuities and the different types of products that are included in annuity policies. Office Manager
Vet Center - Lincoln, NE
August 2002 to December 2017
Summary of Professional Skills/Talents:
Accounting
Detail orientation allows for data scrutiny and accuracy
Natural predisposition to work with and enjoy numbers
Used spreadsheets to analyze data and track how it would impact the business's bottom line
Participated in a simulation to originate a business, planning the market strategy, product distribution, and financial management. Collaborated successfully on a team of three
Used Peachtree accounting software to manage business accounts
Problem solved issues related to income statements, balance sheets, and cash flow statements Summary of Professional Skills/Talents: )
Auditing
Works independently to gather information and organizes a system to evaluate a company's financial statements
Analyzes financials, asking questions and discovering discrepancies
Presents detailed reports to company, sharing advice and recommendations to meet legal regulations
Mature, discreet demeanor lends itself to objectivity and persistence Team Collaboration
Listens, intently and respectfully, entertaining a variety of points of view
Intuitively understands and values people
Makes decisions that promote the greater good for all
Enjoys cooperating with and supporting others
Manages a workload of administrative responsibilities with balance and efficiency without preferential treatment of any team members
Administration/Management
Manages all fiscal records, reports, scheduling, correspondence, purchasing data entry and client relations for a busy seven-member Federal office
Researches all receipts and adds these to determine and forecast expenses and budgetary requirements for the next year. (Compiled 14 budgets of over $450,000, with accuracy and reliability)
Manages the greeting and coordination of up to 15 clients a day. (These clients have very likely experienced trauma and have emotional issues.) Receives and provides a comforting, helpful demeanor, managing mood changes, medication adjustment issues and unpredictability
Orders from vendors, selecting specific vendors that are pre-approved. Educates about guidelines and government regulations
Correspondence on numerous incoming calls from clients and vendors.
Typing is approximately 35 wpm.
Education
Business Administration/Accounting
Peru State College - Peru, NE
2016
Skills
• ACCOUNTING
• BUDGETING
• AUDITING
• FINANCIAL ANALYSIS
• CUSTOMER RELATIONS
• Customer Service
• Office Management
• Accounting Software
Additional Information
Summary of Core Competencies:
Accounting Auditing Organizational
Management Team Collaboration Financial Analysis
Budgeting Communication Customer Relations
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