Data Entry Administrative Clerical

Deborah L. Barr

*** **** ***** ***., ******, FL *2720 • 386-***-**** • ******.**.****@*****.***

Top-performing administrative clerical support professional with excellent customer service knowledge, communication skills and experience completing complex office tasks within assigned deadlines. Possesses strong history of company loyalty, willingness to proactively gain skills necessary to work cross-functionally and contribute to teams throughout the organization.

Areas of Expertise

Customer Service Oriented

Attention to Detail

Highly Organized

Excellent Communication

Data Entry

Time Management

Professional Experience

SYKES/Sitel Corporation DeLand, FL January 2021 – Present

Customer Service Representative

Accept inbound calls from customers of – Capitol One (currently), PNC Credit Card Services (recent) and Chase Bank/Expedia (previously)

Process payments, answer questions and inquires, provide detailed information, troubleshoot problems, and file complaints regarding the company’s products and services.

Kingspan/Hercules Doors DeLand, FL March 2017 – July 2020

Project Coordinator

Receive and process orders using various programs; including SAP, Salesforce, Microsoft Outlook, Excel and Word.

Work closely with upper management to ensure that each project is on schedule, as well as other departments for drafting and technical support

Communicate status of each project to customer including fabrication and shipping schedule

Parks Toyota of Deland DeLand, FL Nov 2015 – March 2016

Cashier/Receptionist

Answer Multi-Line Phone System, Greet Customers, Data Entry and Maintain Files

Received credit and cash payment from customers for service and parts departments

Hanson Pipe and Precast DeLand, FL Aug 1996 – Aug 2014

Administrative Support Clerk

Communicated and collaborated with customers and sales personnel

Planned and coordinated daily production schedule for manufacturing and coordinated delivery appointments with customers

Demonstrated the ability to work flexibly and multi-task in a diverse environment.

Maintained database and spreadsheet information as well as word processing for various reports using Oracle, Microsoft Excel and Microsoft Word programs

Education

DeLand High School Business Education - Diploma 1984

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