Administrative Assistant Customer Service
Resume:
PAULA BATES
Waldorf ~ MD ~ ***** ~ 240-***-****
***********@*****.***
CAREER SUMMARY
Experienced Administrative Assistant in the medical and legal fields accompanied with extensive customer service skills, strong work ethics, and commitment to quality. Perform duties on a management level. Demonstrate highly functional customer service skills utilizing superior oral and written communication techniques, ability to work effectively in a productive environment as a team player and independently. Commit to taking on new challenges. Thrive in a customer service and an administrative environment. Proficient user of Microsoft Word and entry level Excel. Extremely appreciative, dependable, loyal, self-confident individual. Achieved perfect attendance ratings for 5 consecutive years.
ACCOMPLISHMENTS
Able to reduce complaints from clients / patients by providing detailed information and recognizing their needs and concerns
The ability to improve work flow
PROFESSIONAL WORK EXPERIENCE
Kforce Professional Staffing, NW, Washington, DC November 2017 – Present
Administrative Assistant
Washington Teachers Union Support
Answer busy multi-line telephone system responding to assist teachers and staff members
Log in and updated educators’ demographics into Excel
Document District of Columbia schools onto spreadsheet
Created files for educators and retirees for annual dues
FEMA, Disaster Center, Hyattsville, MD September 2017 – November 2017
Disaster Agent
(Federal Government Contractor)
Disaster Survivor Support
Assist disaster survivors create FRMA registration forms
Provide critical needs help-line information & data
Answer & screen busy phone support-line to assist victims and inspectors
PAULA BATES
Temporary Agencies: January 2017 – September 2022
Apple One, Arlington, VA & Robert Half, Greenbelt, MD
Administrative Assistant / File Clerk
Administrative Duties and Responsibilities
Monitor in-house meeting on Outlook calendar
Reschedule and/or cancel meeting if necessary
Answer and screen multiple-line incoming phone calls
Greet clients upon entrance
Register clients/students for scheduled seminars and special events
Workforce Resources, Temporary Agency, Hyattsville, MD April 2015 – September 2016
Administrative Assistant / File Clerk
(Federal Government Contractor)
Clerical Support
Answered busy multi-line telephone system responding to assist existing and potential clients’ needs
Scheduled in-house office meetings for the Executive Director as needed
Logged in and updated confidential litigation files into Excel
Documented shelved case files, (Sanctions, Enforcement Cases, Exhibits, etc.), onto spreadsheet
Cardiologist Associates, P.C., Cardiologists, Annapolis, MD March 2005 – November 2014
Patient Service Representative
Medical Support Services
Performed extensive customer service support responsibilities in several fast-paced environments
Familiar with medical terminology for scheduling and resolving customer inquiries
Entered high volume of patient and clinical information into customized database systems
Verified patients’ health coverage and processed co-payments
Processed and phoned in prescriptions for patients to pharmacy
Gregory K. Wells, P.C., Law Firm, Largo, MD March 2002 - August 2004
Executive Assistant
Law Support Services
Performed administrative level support duties for three (3) attorneys operating in time sensitive, fast-paced environments
Gathered medical records and other information from outside sources for preparation of upcoming cases
Created time-sensitive depositions, briefings and other legal documents through accurate dictation
Received, sorted, and distributed mail in a time-sensitive manner
PAULA BATES
Dr. Leela Krishnamurthy, Primary Care Physician, Seabrook, MD 2000 - 2002
Medical Receptionist
Medical Support Services
Performed extensive customer service support responsibilities in several fast-paced environments
Scheduled high volume of patients and clinical information for consultations, follow up visits for new and established patients
Verified patients’ health coverage and processed co-payments.
Responded to inquiries from insurance companies regarding verification on identification numbers, patients’ coverage and appropriate diagnostic codes
Drs. Noel & Raiford, Orthopedics, Greenbelt, MD 1994 - 2000
Administrative Medical Assistant
Medical Support Services
Familiar with medical terminology for scheduling and resolving customer inquiries
Scheduled high volume of patients and clinical information for consultations, follow up visits for new and established patients
Verified patients’ health coverage and processed co-payments
Responded to inquiries from insurance companies regarding verification on identification numbers, patients’ coverage and appropriate diagnostic codes
Processed and phoned in prescriptions for patients to pharmacy
EDUCATION and TRAINING
The Training Source, Inc., Seat Pleasant, MD Certificate
Office Automation (Microsoft Windows MW, Microsoft XP and Windows Excel)
Bowie State University, Bowie, MD Some College
Areas of Study: Communications and Computer Programming
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