Data Entry Customer Service

BARBARA ANN FUENTES

***** ********** **** *******, ***** 77048 832-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY

Seeking a professional position where my experience and skills can be effectively utilized for

increased profitability. Skillful at processing data and information, keeping records and tabulation.

Proven ability to work independently, handle simultaneous projects and meet deadlines. Ability to work effectively under minimal supervision communicates effectively and handles a variety of office equipment. Professional,

efficient, accurate and well organized.

EXPERIENCE

Vantiv/ Worldpay/ FIS Global

Client Relations Account Representative II March 2017 Until Present

Provide support to the many independent sales organizations and sales agents who contract with Vantiv.

Apply acquired job skills and company policies and procedures to complete assigned tasks.

Complete assignments that are semi-routine in nature; yet recognize the need for flexibility to meet the demands of the client.

Tasked to be a subject matter expert for all new products and services.

As a member of the disaster relief team, work remotely - when the facilities have been compromised - to ensure that operations continue.

Assist in hands-on training of newly on-boarded analysts, which includes demonstrating day-to-day operations.

Research billing/funding discrepancies for both large and small companies.

Partners Electrical Services Houston, Texas

January 2013 to March 2017

Reviews all invoices for appropriate documentation and approval prior to payment.

Prints and obtains signatures on all accounts payable checks.

Distributes signed checks as required.

Answers all vendor inquiries.

Enter invoices for payment.

Record/process all checks.

Prepare vendor checks for mailing.

Ensure all vendor checks for mailing.

Prepare manual checks as and when required.

National Processing Company Houston, Texas

Pricing Analyst II, Finance Department: July 2003- March 2012

●Verified and assured accuracy of customer pricing profiles to maintain Portfolio Integrity.

●Reviewed, corrected and processed service requests in Oracle to ensure accurate commission payments

within strict service level agreements.

●Worked as Beta Tester for New User Interfaces for Department.

●Ensured Customer Billing accuracy by processing daily rate report error file.

●Audited high volume pricing projects resulting in increased revenue for company.

●Worked with customer service and MIS departments to resolve recurring errors.

●Maintained and updated account database.

●Scanned and filed correspondence and legal documents.

American Data Source Inc. Houston, Texas

Bookkeeper: January 1998 – May 2003

●Responsible for the resolution of customer issues and problems related to the collection of A/R and A/P.

●Prepared and processed credit, re-bills, adjustments and customer refunds for account resolution.

●Worked in conjunction with internal customers for specific accounts or range of accounts to resolve customer issues that resulted in delinquent payments.

●Maintained general ledger balance and reconciled funeral home Certificate of Deposit accounts

UPS (United Parcel Service) Houston, Texas

Billing Coordinator: August 1990 – January 1998

●Handled collections on more than 500 past due accounts

●Reconciled payment discrepancies

●Resolved client billing and eligibility issues

●Managed the billing process for all of products including system-billed and manually-billed products

●Determined the proper workflow and processes to maintain consistent and accurate billings

●Produced report of bills processed to Manager – Billing on a regular basis

●Research billing and payment history and resolve customer inquiries. Interacted with IT or other members of the billing group to resolve problems.

●Assisted with Administrative tasks such as data entry, copying, stuffing and mailing of invoices

SKILLS

●Oracle Application, MS Office (Word, Quickbooks, Access, Outlook) Windows 95, 98 and 2000

●Transcription (60 wpm, 10-key)

●Clear and concise written and oral communication skills.

●Experience in Customer Service, Interdepartmental Coordination, Internet Research and Telephone Reception

EDUCATION Lamar High School, Houston, Texas 1987

REFERENCES Upon request

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