Customer Service Data Entry

CHINEL STEPHENS

* ***** ******** *** · 914-***-****

******.********@*****.***

Summary:

** ***** ** ********** **** Knowledgeable and dedicated customer service professionals. Solid Team Player with outgoing, positive demeanor and proving skills in establishing rapport with customers and clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization, articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

EXPERIENCE

AUG.2016 – MARCH.2022

GENERAL MANAGER, DAVID’S DRY CLEANERS

Interact with customers by phone, and in person. Provided information about products and services. Invoicing customers, billing customers. Kept recorded details about customer complaints and transactions, collected deposits and payments. Reviewed customer grievances for further investigation. Notified customers of Claim investigation results. Identified areas of improvement

SEPT.2016 - JULY 2017

LEGAL FILE CLERK, THE MIDDLETON FIRM,LLC

Filed correspondence, invoices, receipts, records. Added new material to file records. Added paper to the copy machine. Changed toner, sent out fax messages, retrieved documents upon requests. Created new files. Performed general office duties such as, typing, operating office equipment, sorting mail. Fixed paper jams in the Konica Minolta. Tracked materials removed from files. Ensured borrowed files were returned. Gathered filing materials from departments and employees. Sorted and classified information according to content, purpose, and order.

Aug.2013-Nov.2016

Customer Service Rep Manager, David’s Dry Cleaners In charge of one store location. Managed five other employees. Answering phone calls and Scheduled meetings with the owner. Invoiced & tagged clothes. Worked overtime. Reimbursed and disbursed funds. Drove company vehicles to pick up hotels and make Deliveries. Customer Relations, and General office duties. Such as tidying up the work area and lobby, Changing the printer ink and paper, reloading the industrial Staple gun. Nov.2011-Dec.2012

Fulfillment Rep, Byrd’s Cookie Company

Prepared orders as per purchase orders, pick lists. Checked inventory for product availability manually. Operated packaging machines such as autobaggers. Responded to inquiries concerning work orders and shipments. Track tracing information. Shipped through Federal Express, United Parcel Service, United States Postal Service. Operated warehouse equipment such as Pallet Jacks, electronic scales. Follow safety procedures. Applied understanding of weights and measures. And assisted inventory control.

Aug.2010 – June 2011

Customer Service Rep, Linda Kays Clothing

Boutique/Alterations

Spoke with customers by phone and in person. Received and processed incoming calls from potential customers and clients, invoicing, cleaning the shop, resolved billing issues and payment transactions. Maintained a positive and professional work environment.

EDUCATION

JUNE 2009

DIPLOMA, WINDSOR FOREST HIGH SCHOOL

DECEMBER 2012

SOME COLLEGE, ARMSTRONG

Went to Armstrong as a marketing major.

SKILLS

● Customer Service

● Microsoft office

● Adobe Acrobat

● Content management

● Typing

● General Office duties

● File Management

● Data Entry

● Telecommunication skills

● Fabricare

● Microsoft outlook

● Office Equipment

● Changed toner

● Added paper to copy machine

● Fax

● Troubleshooting Office equipment

● Copy

● Scan

● Excel

● Multitasking

2

References

● Shardene’ Martin 313-***-****

● Monica Scott 912-***-****

● Felicia Smith 912-***-****

3

Contact this candidate