Substitute Teacher Customer Service

GENNIE COOLEY

**** ** ****. ********, ** ***** C 214-***-**** *********@*****.***

MANAGEMENT PROFESSIONAL

“Specialist in Driving Business Growth through Solution-Oriented Methodologies & Customer Retention”

Seasoned senior-level professional seeks challenging position with organization that values vision, creativity and proven ability to surpass established expectations in every area of business management and growth.

Operations Management

Resource Management

Budget Management

Strategic Planning

Market Positioning

IT Innovations

Personnel Recruiting

Team Training/Development

Multi-Unit Management (39)

Customer Relations

Business Development

Contract Negotiation

PROFESSIONAL PROFILE & HIGHLIGHTS

At Chili’s Bar and Grill, excellent customer service, employee retention, inventory control

With Taqueria El Zarape, developed innovative computer programs to monitor and track food / labor costs; created a successful, cutting edge computer program that automatically generated order guides

While under 6-month contract as General Manager, taught Taqueria El Zarape management how to effectively recruit, interview and hire potential employees and effectively expanded the nonexistent marketing strategy.

At Knapp Chevrolet Harlingen, Inc, significantly increased customer satisfaction 40% in just 4 years; assumed leadership with a $300K loss, eradicated loss within second year as Fixed Operations Director.

As Senior Field Consultant for International Dairy Queen (IDQ) Corporation; chosen for leading position as a representative for an international company straight from college, built an excellent reputation as the most profitable district in the entire State of Texas throughout employment with the company.

EMPLOYMENT HISTORY

CRACKER BARREL (8-2016 – 9-2018)

Associate Manager – primary focus on FOH, customer relations/retention, hiring and training, making schedules.

CHILI’s (2-2013 – 7-2016) – (DFW AIRPORT – FRANCHIEE)

Front of House Manager

Responsibilities include interviewing, hiring and training new employees, making employee schedules, ordering and taking inventory. High influence on food accuracy and speed of service.

TEXAS LAND AND CATTLE COMPANY – (09-2012 – 2-2013)

Front of House Manager

Responsible for insuring a perfect guest experience from the time they are seated until the time they leave. Responsible for maintaining dining room for speed of service, clean tables, delivering the best guest experience. Also responsible for server scheduling, daily inventory and labor control. Laid off due to new management at corporate level, released 45 employees.

WHATABURGER - (09-2010 – 09-2012)

Manager

Responsible for food and labor costs, customer and employee retention.

HOME DEPOT –(03-200*-**-****) Cashier

UIL GIRL’S SOFTBALL – DISD - Umpire

SUBSTITUTE TEACHER – PISD and FISD

CHILI’S BAR AND GRILL (BRINKER) – (04-2006 – 03-2008)

Manager

Successfully completed Manager In Training program within 3 months. Inventory, food and labor control, employee retention and customer satisfaction responsibilities.

TAQUERIA EL ZARAPE – (09-2005 – 03-2006)

General Manager – 6 Month Contract

Successfully oversaw multi-million dollar sales per store operation. P&L Responsibility. Recruited, interviewed, selected, hired and trained 40+ employees for newly opened location. Established job descriptions and pay plans for every position in a store; provided direct supervision District Managers and 200+ employees.

KNAPP CHEVROLET HARLINGEN, INC. - (09-2000 – 09-2005)

Internet/Commercial Sales Manager - (08-2005 – 09-2005)

Daily operations management, direct staff supervision, and high volume vehicle sales; built and maintained key client accounts, delivered innovative market penetration stratagem, client relationship management. Dealership was sold.

Fixed Operations Director - (09-2000 – 08-2005)

Complete P&L responsibility for Parts & Service Departments, client services management, vendor contacts, devised and implemented effective market penetration solutions, staff hiring, training, motivation, monthly meetings, and supervision.

INTERNATIONAL DAIRY QUEEN (IDQ) CORPORATION - (04-1994 –09- 2000)

Senior Field Consultant

Maintained all regional sales for 39 stores including annual P&L forecasts and financial tracking/analysis, delivered ground-breaking sales techniques to grow division, opened new stores, facilitated training for opening teams, and ensured compliance with safety, cleanliness, and proper equipment use through periodic inspections.

EDUCATION & TRAINING

BBA – Marketing 1993 Microsoft Word Microsoft PowerPoint Bilingual in Spanish

University of Texas Microsoft Excel Microsoft Outlook

Brownsville, Texas ServSafe Certified TABC License

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