Data Entry Service Representative
Resume:
Donia Hossain
Woodbridge, VA *****
**************@*****.***
Education
George Mason University
Bachelor of Science, Public Health with Clinical science concentration August 2020
Overall graduation GPA 3.5
Dean’s list Academics Achievements Award
Northern Virginia Community College
Associates of Science, Biology May 2018
Certification
CompTIA Security+ May 2022
Skills
Enthusiastic and Dependable
Work with different forms of Electronic Medical Records software.
Open-mindedness and willingness to learn
Fluency in multi languages such as Dari, Hindi, Farsi, Urdu, and English.
Ability to adapt to change easily.
CPR and AED certified
Experience
Clinical Care Coordinator
Inova, Fairfax, VA
May 2022 – Present
•provide industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system
•Answer, intake, and mitigate calls for service on Specialty Lines.
•Interpret patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities
•Coordinate with physicians, nurses, and other staff to affect smooth admission processes
•Read, review, and interpret multiple documents requesting services
•Maintain multiple databases pertinent to their service line
•Document and report on activities throughout each shift on various spreadsheets, worksheets, and email formats
•Generates performance reports using computer software
•Accurately searches and inputs patient information into client Electronic Health Records (EHR)
Culpepper Garden, Arlington, VA – Resident Service Coordinator
March 2021 – Present
- Prepare and execute assigned resident programs; includes coordination with partners and attendees, scheduling events, room set up/virtual access planning, and material preparation.
- Conduct direct resident assistance and support via phone, in person, or groups in areas of information and referrals, resource navigation, and needs assessments.
- General administrative duties such as data entry, scanning and photocopying, and creating communication materials.
- Maintained Electrical Medical Records (EMR) database by collecting and recording information.
- Administering resident council meetings and writing meeting minutes for the council.
- Upgrading resident move in and move outs and assembling new resident information for the residents.
- Work with Nursing Supervisor to coordinate outside medical visits.
- Scheduled resident doctors visit requested by NP and obtained and sent medical records.
Neurology Center of Fairfax, Fairfax, VA – Patient Service Representative
October 2020 – March 2021
- Greet and interview incoming patients/visitors to identify their needs and directs them accordingly.
- Communicate with residents effectively orally using understanding and courtesy.
- Scheduling patient appointments and making reminder calls.
- Meet visitors or receive telephone calls, distribute mail, and maintain files.
- Accesses appropriate systems or services to confirm insurance coverage or other means of payment.
- Updating and verifying patient information at every visit.
- Maintained Electrical Medical Records EMR database by collecting and recording information.
- Answered patient queries with relevant information in documentation.
- Stay updated with information regarding insurance programs and funding sources.
- Used Electronic Medical Records Software to obtain patient information.
Greene Hills Estates, Springfield, VA — Residents Service Coordinator
June 2017 – October 2020
- Implemented and supervised new volunteering programs for residents of the community.
- Translation/ Interpretation for residents from Dari/ Farsi and Urdu to English.
- Built a scheduling system to insure residents and management parity.
- Built and distributed a monthly newsletter and calendar for community.
- Conducted survey to identify and address community needs.
- Developed monthly budget for community events and services.
- Coordinated monthly events and maintained attendance for the events.
- Administered move-in inspections for new residents in the community.
- Performed administrative tasks and managed the day-to-day calendar of office manager.
- Connected with resident with different backgrounds to bring services that could benefit their needs.
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