Leah Turner

Office Manager

Clio, SC *****

adte3g@r.postjobfree.com

+1-864-***-****

Medical Administrative Assistant with extensive hands on experience in providing administrative support. I am skilled in managing front office functions, including customer service, patient appointments, billing and collections, and record management. I am seeking to continue my career in health management with a respected organization dedicated to providing high level care to a diverse patient population. The large interval in my work history is due to becoming a personal care giver for my parents. Work Experience

Emergency Room Registration Clerk

Prisma Health - Laurens, SC

April 2018 to March 2020

Admitted patients to the emergency room, processed patient paperwork,, managed billing and provided customer support to patients visiting the ER. Communicated with various insurances. Office Manager

CAROLINA CARDIOLOGY - Fayetteville, NC

January 2007 to May 2010

Responsible for daily non-clinical operations in a small medical practice, including patient satisfaction and operational performance and development. Provided superior patient service, with sensitivity to resolving complaints.

Handled all supply management, including ordering and sourcing vendors.

Communicated with various insurance companies to get services approved and paid.

Reviewed patient bills for accuracy and completeness and obtained any missing information.

Obtained referrals and reauthorizations as required for procedures Checked eligibility benefits and verification for treatments, hospitalizations, and procedures

Reviewed patient bills for accuracy and completeness and obtained any missing information

Followed up on unpaid claims within a standard billing cycle Called insurance companies regarding any discrepancy in payments Office Manager

Bill Turner Cars - Fayetteville, NC

March 2000 to May 2007

Planned and managed day to day operations.

Coordinated meeting and network events.

Maintained office equipment

Maintained control of assets and inventory

Supervised office support staff.

Analyzed and organized work processes and procedures Controlled accounts payable and accounts receivable General Office Manager

Cumberland Chrysler Plymouth - Fayetteville, NC

January 1995 to February 2000

Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs. Informed customers about current promotions and sales, encouraging them to take advantage.

Managed and supervised and office staff of 10

Education

Associates of Arts

Saint Pauls College - Lawrenceville, VA

May 1989

Diploma

South Meck. High School - Charlotte, NC

June 1985

Skills

• Customer service

• Accounts Receivable

• Microsoft Outlook

• Office Administration

• Records Management

• Medical Billing

• Medical Records

• Medical Coding

• Sales

• Organizational skills

• Typing

• CPT Coding

• ICD-9

• Medical terminology

• Intake

• Medical office experience

• Computer skills

• Insurance Verification

• Hospital Experience

• Medical Receptionist

• Data Entry

• Medical Scheduling

• Epic

• Office Management

Assessments

Medical terminology — Familiar

February 2022

Understanding and using medical terminology

Full results: Familiar

Customer focus & orientation — Familiar

February 2022

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Completed

February 2022

Identifying and resolving common customer issues

Full results: Completed

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Protecting patient privacy — Highly Proficient

February 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS Attention to detail Confident with Familiar with CPT basic software and ICD-9 coding

packages (Word,

Excel, Power

Point, Access)

Knowledge of Effective Knowledge of

accounting and communication medical

bookkeeping abilities terminology

procedures

Ability to

multitask

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