ASHOK RAJA

Cell : +91-944**-***** / 934**-***** E- Mail : adte2r@r.postjobfree.com

TECHNICAL SUMMARY

Profile

A self-driven Management & Computer Networking professional with in-depth knowledge in analysis, implementation, optimization, troubleshooting, and organizing the Client’s Network & Infrastructure using both Microsoft and Cisco Technologies. Strong “hands on” technical knowledge coupled with professional certifications & Management Experiences. Track record of diagnosing complex problems, and consistent delivery of effective solutions, to ensure complete customer satisfaction. Team Handling capability, project delivery to the clients on time. Also worked as a PROJECT LEAD / MANAGER HANDLING A TEAM and delivered on time with my onsite clients MasterCard in Belgium. Total of 15 years’ experience in the field of IT & Management. Managed both Wired and Wireless Network Environments using Cisco, Linksys and Net link Routers and Switches

Exposure to Lotus Notes, MS-VISIO 2003 & MS Project, MS Azure Board Devops etc.,

CERTIFICATIONS OBTAINED

Cisco Certified Network Professional (CCNP - Routing)

MiCSE (2000)

PROFESSIONAL EXPERIENCE

Nov 2021 – Present Sreetech Inc, Hyderabad

Senior Technical Project Manager

Working as a Senior Technical Project Manager handling multiple projects in Cross-Functional Teams, Project Leads and members in Decommissioning, Migration and Automation Projects for our IT client in USA.

Sep 2018 – Oct 2021 Microbes, Chennai.

Manager

Worked as a Manager handling the Network Migration projects for our clients

and providing support to them on site as well as remotely using VPN

Jul 2012 – Feb 2017 BIHL, Surrey, BC, Canada

Operations Manager

•Managed the Operations for my company in their construction and

development sector.

•Handled a group of 50 or more people working for the company under me, supervising them on their day-to-day activities.

October 2009 – February 2011 Concord Security, Vancouver, B.C. Canada

Security Network Manager

•Worked as a Security Network Manager supervising CCTV Installations & Network maintained by the company at client sites

•Managing & supervising people at the Client’s Network environment

•Worked at various sites as instructed by the company

•Maintained reports on a day-to-day basis

September 2006 – Jul 2008 WIPRO TECHNOLOGIES, Chennai, INDIA

Project Lead

•Handling the Management & Delivery of Projects to the Clients (MasterCard, Belgium) using MS-Project.

•Managing a team of 8 people under me and coordinating with the Clients onsite in order to perform the project delivery on time for myself and my team mates.

•Creation of documents consisting of the current contact details, updating their data network diagram based on the plan given to us by MasterCard.

•Incorporating the new IBM servers to replace the old UNIX servers and Mapping workflow diagrams for the current state including the IP Addressing schemes and obtaining signoff for to-be solution involving the concept of Sub netting or Super netting in order to avoid wastage of the IP addresses and give a clear picture to the client on how it would be…

•Submitting the documents to my Project Manager in MasterCard, Belgium to get his approval for the implementation on client site.

•Responsible for analyzing, designing, validating and documenting my team members task, as per MasterCard’s Network Infrastructure and customer requirements by using MS VISIO 2003 software.

•To facilitate communication between the vendors, client, MasterCard and the solution team on project execution & management

•Communicating the technical complexities of various in-house applications to customers of varying technical aptitude.

•Customizing presentations and detailed reports for groups and/or one-to-one sessions.

•Configured different series of CISCO Routers & Switches.

•Worked on various routing protocols such as OSPF, EIGRP, RIP, IGRP, BGP, etc.,

•Identifying areas for improvement and setting targets to ensure visibility of plan

•Providing an excellent level of post-implementation support to the client forwarding the feedback to MasterCard head office in Belgium.

Accomplishments:

Obtained complete satisfaction from the customer for every site through dedicated performance and proficient training.

•Achieving time and cost savings through recommending alternative design layouts for customers from their previous UNIX environment.

•Reducing calls to the Technical Support Desk at MasterCard by creating and publishing of self-help application support documents on the Intranet.

March 2001 – July 2006 I-TECH SERVICES (P) Ltd, Chennai, INDIA

System Administrator

•Maintained LAN Networks and monitored the reliability of internal network.

•Windows Networking with Active Directories, DHCP, DNS, Group Policies.

•Worked on Symantec Network Security Environments.

•Installed Wi Fi Networks using Linksys (CISCO) & Net link (Routers & Access Points)

•Installed and Maintained Windows (2000) Exchange Servers & Clients

•Using call-tracking software to log monitor and escalate technical issues.

•Consulted with computer vendors as well as service providers for specific needs.

•Travelling, on occasion, to customer sites to provide on-site support.

•Adapting and multi-tasking to suit client requirements.

Accomplishments:

Dealing with various clients, to rollout a new network implementation within

budgetary constraints.

•Being promoted to second-tier support within expected time frame, surpassing benchmarks

•Design and implementation of training manuals for new colleagues.

EDUCATION

•B.Sc. (I.T) - Bachelor’s Degree Dec 2000 – Jan 2005

Sikkim Manipal University

•D.C.T - Diploma in Computer Technology Jun 1997 – Apr 2000

Sri Sairam Polytechnic

•Microsoft Certifications. Gained through on-line self-learning tools. (2006-2007)

•Cisco Certifications. Gained through on-line self-learning tools. (2008 & above)

INTERESTS

I enjoy keeping abreast of the, latest technological advancements in Information technology by reading journals and Business magazines. I also enjoy keeping physically active in my spare time through outdoor activities.

REFERENCES – AVAILABLE UPON REQUEST

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