Customer Service Sales Associate
Resume:
Melinda Thomas
**** *. **** ***** ******, Gilbert, AZ 85295
Home: 623-***-****
*****************@*****.***
Professional Summary
Results-oriented Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong people skills.
Enthusiastic, and outgoing, building positive relationships with new and existing customers by offering superior customer service.
Skills
Customer oriented Computer Literate
Active Listener Upselling Techniques
Motivated Team Player Skilled Problem Solver
Employee Relations Personable
Work History
Certified Loan Signing Agent, 09/2021 to Present,
Notary Signing Agent, State of Arizona
Tested, Licensed and Bonded Notary Public
National Notary Association tested and certified
Passed rigorous background check
Print and organize loan documents for signature
Meet with clients to review, sign and notarize loan documents
Package signed package and return to title company within 24 hours of signing
Physician Servicing Associate (Seasonal), 10/2018 to 01/2019
McKesson - Tempe, AZ
●First/third party billing utilizing the patient financial information system.
●Adjudicating claims, and performing follow-up reviews.
●Processing/tracking of submissions, remittances and rejections.
●Inpatient/outpatient registration, cashiering, credit and collections.
●Charge master maintenance, follow-up with insurance companies and patients to ensure that all patient accounts are paid in a timely fashion.
●Also responsible for performing a wide variety of duties to provide for the efficient and effective management of accounts receivable.
●Coordinating physician benefits with insurance companies.
●Verify proper coding of medical procedures to ensure they meet reimbursement requirements.
●Ensure information safety of all parties involved in a transaction.
●Strict adherence to HIPPA policies and procedures to comply with federal regulation.
●Follow precise guidelines to expedite case processing with 95% efficiency.
●All other duties as required to promote mission accomplishment.
Owner/Manager, 09/2009 to 03/2021
The Hair of Life, LLC – Gilbert, AZ
●Operated a cash register for cash, check and credit card transactions.
●Stocked and replenished merchandise according to store merchandising layouts.
●Priced merchandise, stocked shelves and took inventory of supplies.
●Cleaned and organized the store, including the checkout desk and displays.
●Alerted customers to upcoming sales events and promotions.
●Trained new sales associates.
●Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
●Handled all customer relations issues in a gracious manner and in accordance with company policies.
●Welcomed customers into the store and helped them locate items.
●Educated customers about the brand to incite excitement about the company's mission and values.
●Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
●Used time efficiently when not serving customers, including folding clothes and cleaning outfitting rooms.
●Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
●Verified that all customers received receipts for their purchases.
●Followed merchandising guidelines to present visually appealing displays.
●Mentored new sales associates to contribute to the store's positive culture.
●Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
●Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
●Communicate clear expectations and goals to each team member.
●Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
●Actively pursued personal learning and development opportunities.
●Strategically scheduled team members to maintain optimal staffing levels at all times.
●Supervised and directed all merchandise and shipment processing.
●Answered customer telephone calls promptly and in an appropriate manner.
●Determine customer needs by asking relevant questions and listening actively to the responses.
●Maintained established merchandising standards, including window, sales floor, and promotional displays.
Sales Associate
A.L. Williams Insurance – California
●Customer Service
●Marketing
●Product Presentation
●Lead Followup
●Administrative Duties
Education
Estrella Mountain Community College - Avondale, AZ
Business Studies
●3.5GPA
●Coursework in Marketing and Advertising
Rio Salado Community College - Online
Business Studies
●3.2 GPA
●Coursework in Marketing and Advertising
Additional Comments
I am a team player and willing to do whatever is required to achieve team goals. I am highly experienced in customer relations and understand the value of positive customer experiences.
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