Data Entry Service Representative
Resume:
Erica L. Bravo
Converse, Texas 78109
**********@*****.***
•Career objective
To obtain a career and challenging position that will allow growth and a chance to contribute my skills and direction.
EDUCATION
•Education
John Marshall High School
Class Graduate of 2003
2 years Business, Management, Managerial economics, Language and Communication.
•Languages
English
SKILLS
• Effective leadership and positive attitude
•Teamwork player,
time management
and adaptability
• Willingness to learn and resilience
• Good communication
• Conflict resolution and decision
making
ACTIVITIES
Participated in Military Family Readiness Group (FRG) as group organizer. Organized fundraisers and Unit Company Functions for military wives to raise awareness and familiarize themselves with other families and wives throughout the military.
EXPERIENCE
Wildwood Management Group
Spectrum Association Management
Position: Homeowner Services
September 24, 2018-November 2019
Assisting inbound and outbound homeowners with a large array of account inquiries. Assisting third party vendors with account general information. Clerical duty, data entry and assisting other peers as needed during hours of operation. Being able to trouble shoot and strategically solve concerns in timely matter.
Alorica
Position: Customer Service Representative
July 25, 2016-Aug 21, 2018
While employed at Alorica, I assisted in bound callers with account inquiries. Such as trouble shooting account payments and fraudulent activity, balances and resolving any issues. Throughout my employment, I was utilized to be a Subject Matter Expert and would walk the production floor to assist agents.
Aim Home Health Care
Position: Provider, Office Assistant
Aug 2014-Jan 2016
While employed at Aim Home Health Care I provided and assisted the needs of two patients. Such as meal preparation, cleaning, and companionship. My duties in the office consisted of filing, sorting and assisting the other office representatives.
Convergys’s
Position: Trusted Advisor
Feb 2012- Dec 2012
While employed with Convergys’s I assisted in bound callers with a large array of account inquiries. Such as billing, technical support, verifying insurance policies, and upgrades.
Sears Holding Center
Position: AHS Agent
Mar 2008-Feb 2011
While employed at Sears Holding Center I assisted clients with setting up service for their home appliances through their home warranty. Communicated via email and phone with home warranty companies and customers to verify needed information to schedule service. I was also utilized as floorwalker to assist other peers as needed. As well assisting our team manager with overseeing the team as needed due to my knowledge and capability with department.
C.P.S
Billing Specialist
Jan 2008-Feb 2008
While employed at C.P.S I assisted customers with a variety of inquires. Such as general information on their account, bill and any other information needed. As well as assisted with setting up or canceling service.
Sonic Drive In
Store Co-Manager, 1st Manager, Crew Leader, Carhop and Crew Member
Apr 2002-Jan 2008
While employed at Sonic Drive In, I oversaw the stores daily operations. Such as sales, employees, food preparation and assisting customers as needed for any type of situation. I also assisted, trained and hired employees based on the stores daily business functions and needs. In my last position held as Co-Manager, I was in charge of scheduling, weekly, mid-month numbers and end of day numbers, truck orders and payroll. Including opening and closing the store. Along with reporting to store operator and area supervisors. Within my time at Sonic, I was utilized as a floating Manager to help other stores in need of any of my skill sets.
•References
Philip Peng
Business Owner
Friend known 14 years
Anjelina Taylor
Friend known 3/4 years
Liz Bernal
Friend known 3/4 years
Kristin Rose
Friend 5/6 years
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