Administrative Manager Data Entry

Deborah Holden

**** ************ ** *** *

Rosedale, Maryland 21237

443-***-**** **********@*****.***

To encourage team efforts as well as to secure a position that will enable me to use my strong communication, organizational and customer service skills, where my experience can improve customer satisfaction.

Cr

Experience

10/2015 – 10/2016

Administrative Manager – Maryland Dept of Child Subsidy

Served as first line counseling for associates. Monitored production floor ensuring associate moral was intack. Ensured timekeeping was accurate each week as well as provided feedback to other managers regarding attendance concerns. Researched and identified fraudulent clients that were either over paid or demonstrating abuse of system.

10/2012 – 10/2015

Correctional Officer II / Statistical Officer- State of Maryland Dept of Public Safety and Correctional Services

Maintained custody, security and supervision of adult inmates within the facility. Provide daily count of all inmates at the beginning of shift as well as during the shift. Ensure the safety of all inmates. Create/modify any forms necessary for to ensure compliance. Statistical information collected and reported to Commissioner/Warden and all designees. Collected DNA’s that were missed during intake.

1985-2012

Assistant Vice President – Senior Operations Analyst/Treasury Services Consultant

Managed various teams throughout the Bank, to include Computer Operations to ensure production processing ran successfully; Risk Management Team Manager, credit card collections; Senior Operations Analyst, managed production Network; Unit Manager for Data Entry; Managed various associates.

Education

American InterContinental University Online

Associate of Art Degree

Criminal Justice 3.75 GPA Deans list

2012 – 2014

Skills

Creativity

Leadership

Organization

Problem Solving

Teamwork

References upon request

References available upon request

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