Executive Assistant Customer Service

Latoya Porter

HIGHLIGHTS:

Results-driven, solutions-focused professional with 20 years of experience in the United States Army as a Human Resource Specialist and Senior Executive Assistance practices and procedures encompassing facets of personnel and program management, human resource management, office administration, office protocols, budget management, auditing, records analysis, data and records management, inventory control, and customer service management in fast-paced results-driven environments.

Known for a blend of leadership and integrity with competencies to manage the strategic planning and execution of core operational, human resource, and administrative responsibilities for diverse projects, including short-and long-term strategic planning, training, development and implementation, resource utilization, policy and procedures development and implementation, and program performance evaluation; a self-starter with demonstrated ability to deliver operating efficiencies, effectively managing projects and related responsibilities. Highly skilled at evaluating and resolving complex problems, making sound decisions, and experienced in designing project performances measures, developing and writing policies, advising on organizational strategies, and interpreting rules, regulations, and policies. Possess outstanding oral and written communication skills the ability to build and maintain strategic relationships with professionals at all levels.

Demonstrated ability to excel in a fast-paced work environment with fluctuating priorities and workloads; thorough and attentive to detail with ability to adjust to and control workload variables and meet deadlines. Proficient in operating a wide variety of modern office systems and programs

(Microsoft Office) for the composition and processing of reports, operational plans, and informational summaries.

Entered and/or retrieves information and data from automated systems, Human Resource System information (DMHRSi), Defense Travel System (DTS), General Fund Enterprise Business System

(GFEBS), Administrative Management, Records Management, Staff Leadership / Development Budget Management, Technical Writing Skills

CLEARANCE:

• TS/SCI

EDUCATION/CERTIFICATIONS:

• Human Resources Management, Bachelor of Arts Program (2021) CAREER SUMMARY:

Advanced Healthcare Solution

Human Resources Assistant/Recruiter (5/2022 to 10/2022)

• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.

• Substantiates applicants’ skills by administering and scoring tests.

• Schedules examinations by coordinating appointments.

• Welcomes new employees to the organization by conducting orientation.

• Provides payroll information by collecting time and attendance records.

• Submits employee data reports by assembling, preparing, and analyzing data.

• Maintains employee information by entering and updating employment and status-change data.

• Provides secretarial support by entering, formatting, and printing information.

• Organizes work.

• Answers the telephone, relays messages, and maintains equipment and supplies.

• Maintains employee confidence and protects operations by keeping human resource information confidential.

• Maintains quality service by following organization standards. IntelliBridge, DISA CESO

Senior Program Coordinator (7/2019 to 11/2021)

• Support planning and coordination of a program and its activities

• Ensure implementation of policies and practices

• Monitor project budget and track expenditures/transactions

• Handle the project related financial administration

• Help build positive relations within the team and external parties

• Keep all members of the team up-to-date with relevant project information

• Communicate with team members to ensure maximum efficiency

• Schedule and organize meetings/events and maintain agenda

• Ensure technology is used correctly for all operations (video conferencing, presentations etc.)

• Prepare paperwork and order material

• Support growth and program development

• Create presentations, summaries and helping materials to ensure better communication United States Army-Stuttgart, Germany

Senior Executive Assistant (12/2015 to 2/2018)

• Serve as Senior Executive Assistant to the Brigadier General on Executive Administrative actions.

• Assigned with the Brigadier General in planning program requirements, procedures and studies affecting all areas of the organization.

• As a focal point for all actions involving the Brigadier General, the incumbent handles a wide range of sensitive, one-of-a kind and confidential special assignments and provides a conduit for managing daily business.

• Assisted with top management officials in Headquarters European Command (EUCOM), elevated level representatives of federal agencies, executives of shipping companies, top union officials, and Congressional staff members.

• Initiated and conducted special studies and develop policy recommendations which traverse organizational and functional boundaries.

• Developed a variety of formal executive level presentations, briefings, and written documents.

• Coordinated all aspects of the official travel for the Command Group, military and civilian staff of the Headquarters European Command and participants and guest speakers from around the world, as well as other invitational and special travel groups. United States Army – Various Locations (Fort Stewart, GA; Fort Belvoir, VA) Human Resources Specialist (01/2003 to 11/2015)

• Managed the Human Resources aspects of a brigade, supporting over 3K personnel. Conducted strength management and personnel readiness; monitored to the execution of HR support for all operations.

• Updated and maintained current HR files and databases.

• Maintained records related to performance reviews, disciplinary action, and staff certifications.

• Assisted with monthly notices to employees regarding renewal or required certifications, clearances and training.

• Conducted inspections within the organization to prepare sections for a larger outside inspection program.

• Completed personal record and finance reviews, maintaining a 99% completion rate at all times.

• Assisted with updating and distributing policy manuals and other departments as needed.

• Analyzed and organized information on all personnel to create knowledge for senior leadership, to enable them to make informed personnel decisions.

• Increased Human Resource systems access to limited status to 100% access for all Human Resource professionals.

• Conducted newcomer’s orientations meetings and orientation sessions.

• Served as the point person for questions and answers. United States Army- (Yongsan, Korea)

Personnel Automation (01/2002 to 01/2003)

• Provided daily resolutions by overseeing the management for the area. As the liaison between units serviced and theater on all issues.

• Developed and instituted organizational procedures enabling timely and accurate information flow for subordinate and high commands

• Consistently tracked strength accountability, responsible for monthly strength reconciliation of all personnel

• Implemented an aggressive plan that ensured newly arrived personnel were issued appropriate passwords for essential mission requirements

• Improved weekly reconciliation reporting procedures which enabled accurate information to Headquarters

• Crossed trained personnel within the section which resulted in a satisfactory rating during Headquarters visits

• Assisted in processing over 15,000 mobilization transactions for personnel deployed into theater

United States Army- (Fort Campbell, KY)

Customer Services (11/1998 to 12/2001)

• Provided flawless communication skills, build loyal relationship by solving problems and increasing integrity.

• Highly professional- dependable reliable and able to perform duties with minimal supervision.

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.

• Access electronic and paper cataloging systems to look up product information and availability.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

• Listen attentively to caller needs to ensure a positive customer experience. TECHNICAL SKILLS

Proficient in advanced Excel skills

• V-looks, Index/Match, define lists, define tables, and data validation of cells/drop-down lists.

• Software: Microsoft Office, Outlook, PowerPoint, Network Protocols & Remote Access (2004)

• E-Strategy (2003)

• Communication Systems (2003)

• Components, Printers, Networks and Safety (2004)

• Installation and Configuration (2004)

• Identifying, Adding and Removing Systems (2004)

• New Features & Architecture (2004)

• Structured Self-Development (2004)

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