Center Agent Office Assistant

JUTTA CLAY

Phone: 828-***-****

Email: *********@*****.***

Objective

** ***** ** ********** ********** working in an office environment. Strong knowledge of office operations and providing support to office staff. Experienced with payroll, journal entries, accounts payable and accounts receivable. Seeking to obtain an Office Assistant position. Ability Summary

Microsoft Office

Accounting software

Customer database management

Speak with customers about services

Ensure that customer's problems were solved

Update customer database with information as it pertains to their inquiries Recommend services tailored to their needs

Determine charges for service changes

10/2019 - 11/2019 Call Center Agent

Radial, Melbourne, FL

Solicited donations or orders for goods or services over the telephone. 07/2007 - 01/2008 Underwriter Assistant

Bibsys Commercial Inc., Melbourne, FL

Replied to customer and underwriter enquiries and offer status updates. Lead, determined and resolved problems by referring to policies, procedures and standards.

Communicated with customers to get information to complete screening and transactions.

Compiled data and conducted routine tasks to support Underwriters. Assessed mail, correspondence, records and reports to choose processing matters.

Directed risky issues outside designated authority level to Underwriter for approval.

Created requisitions for credit and Safety and Health reports. Screened renewals and refer problem accounts to Underwriters. Set up and input new business, renewals and reinstatements through manual online EDP system.

Screened incoming telephone calls and reply to enquiries within pre- determined scope.

Compiled reports and maintain files and logs.

Ensured assigned workload within quality and productivity Offered a high level of customer service while interacting with clients. Coordinated with Underwriting areas to research and resolve to escalated Underwriting issues

Extended technical underwriting support for team members. 08/2002 - 07/2007 Accounting Clerk

USA Insurance Group/Bisys 321-***-****, Melbourne, FL Employment History

Asset Recovery Department

Provided accounting and clerical support to the accounting department Typed accurately, prepare and maintain accounting documents and records Prepared bank deposits, general ledger postings and statements Reconciled accounts in a timely manner

Daily entered key data of financial transactions in database Provided assistance and support to company personnel Researched, tracked and restore accounting or documentation problems and discrepancies

Informed management and compile reports/summaries on activity areas Functioned in accordance with established standards, procedures and applicable laws

Constantly updated job knowledge

Bisys TIS, ATP book collections

Accounts Receivable

Refunded Credits on policies

.

05/2002 - 08/2002 Accounting Clerk

Snelling Personnel 321-***-****, Melbourne, FL

Performed accounting and clerical functions to support supervisors. Researched, tracked, and resolve accounting problems. Compiled and sort invoices and checks.

Issued checks for accounts payable.

Placed checks in envelopes and mail out.

Recorded business transactions and key daily worksheets to the general ledger system.

Recorded charges and refunds.

Supported accounting personnel.

Inputted type vouchers, invoices, checks, account statements, reports, and other records.

Provided front desk customer service.

11/2001 - 08/2002 Accounting Clerk

Additional Personnel, Inc. 321-***-****, Palm Bay, FL Typed accurately and keep records

Prepared general ledger postings, bank deposits and statements Reconciled accounts as at when due

Provided support and assistance to company personnel Investigated and restore documentation or accounting discrepancies and problems

Notified management, and compile reports on activity areas Worked according to established procedures, standards, and applicable laws Sorted and compile checks and invoices

Issued our checks for accounts payable

Mailed checks

Accounting

Associate's Degree

Orlando College East Campus, FL

Education and Training

Additional Information

I am responsible, hardworking, trustworthy and learn quickly. I have a AS Degree in accounting with 10 years experience.

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