Medical Assistant Customer Service
Resume:
Brandi Rossman
Pekin, IL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Assistant/Phlebotomist
OSF Saint Francis Medical Center - Peoria, IL
November 2017 to
answer phones,greet patients,take patient vitals,assist in simple procedures,scheduling,stock rooms
• Performed venipuncture
• Measured accurate vital signs
• Contacted patients for appointment reminders
• Recorded patient history
• Assisted with charting
Birds in The Hand
CNA - Eureka, IL
October 2012 to 2016
Part Time) • Bathe and dress patients • Serve meals and help patients eat • Take vital signs • Turn or reposition patients who are bedridden • Collect information about conditions and treatment plans from caregivers, nurses and doctors • Provide and empty bedpans • Lift patients into beds, wheelchairs, exam tables, etc.
• Answer patient calls • Examine patients for bruises, blood in urine or other injuries/wounds • Clean and sanitize patient areas • Change bed sheets and restock rooms with necessary supplies Medical Assistant/ Donor Processor/phlebotomist
Talecris Plasma Center - Peoria, IL
April 2010 to July 2012
• New patient registry • Obtain initial blood samples • Phlebotomy related procedures • Utilize aseptic technique for lab based blood testing • Patient documentation Education
CNA Certificate
Illinois Central College - East Peoria, IL
2014
MA Diploma in wide range of medical practices
Midwest Technical Institute - East Peoria, IL
2010
Skills
• CODING
• BILLING
• MEDICAL TERMINOLOGY (5 years)
• PATIENT CARE (7 years)
• ETIQUETTE
• Vital Signs
• Medical Records
• EMR
• Phlebotomy
• Microsoft Word
• Venipuncture
• Epic
• CPR Certified
• Scheduling
• Receptionist
• EKG
• Filing
• CPR
• EHR
• Injections
• Aseptic Technique
• Laboratory Experience
• Triage
• Medical Office Experience
• Computer Skills
• Anatomy Knowledge
• Vital Signs Experience
• Clerical Experience
• Medication Administration
• HIPAA
• Medical Scheduling
• Critical Care Experience
• Insurance Verification
• Laundry
• Quality Assurance
• Caregiving
• Phone Etiquette
• Customer service
• Clinical laboratory experience
• Time management
• Sales
Certifications and Licenses
Nationally Registered Certified Medical Assistant (NRCMA) CPR Certification
Assessments
Nursing Aide Skills — Proficient
June 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Proficient
Medical Terminology — Highly Proficient
January 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Highly Proficient
Customer Service Fit — Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Call Center Customer Service — Proficient
August 2019
Applying customer service skills in a call center setting. Full results: Proficient
Work Style: Conscientiousness — Expert
November 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Work Style: Reliability — Highly Proficient
October 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Work Motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate