Service Representative Customer
Resume:
OLUWABUKOLA SHODUNKE
**** ******** ****** ****** ***** 75243
***********@*****.***
PROFESSIONAL SUMMARY
Experienced professional with strong technical and business qualification coupled with an impressive track record of information technology, client relationship management, product development and customer service experience. Has demonstrable experience of strategic thinking, problem solving, leadership, digital marketing and has continuously delivered change in a highly competitive environment
EDUCATION
MSc Industrial Relationship and Personnel Management
BSc, Economics, Obafemi Awolowo University, Nigeria.
EMPLOYMENT HISTORY
MARSH and MCCLANNAN Aug 2022 – Oct 2022
Customer Service Representative
Help customers fill the health benefit enrollment forms
Taking both inbound and outbound calls
Helping customers with their benefits and reimbursement
Solving the issues, queries and concerns of the retirees
Ensuring customers access their loans
TRANSAMERICA INSURANCE Aug 2021 -Aug 2022
CustomerServiceRepresentative
Using MS authenticator and MFA applications to assists employees with their access to new system.
Escalating incidence and determine best path for document problem resolution
Meeting all performance requirements associated with quality control
Exceptional content knowledge of current policies and procedures
Respond to queries either in person, over the phone or through emails
Ensuring customers are satisfied.
Perform other duties as assigned by management
Helping customer with their loans and benefits
BEFFITTING PROPERTY MANAGEMENT Jan 2017 – Dec 2019
HELP DESK
Managed user account security and escalating any signature based and anomaly-based intrusions to the Sr. IT Security Analyst. Aided in password reset for user and enforced password policies using two-factor authentication for better identification and access management.
Assisted in training employees to understand security and implement the right strategies such as the removable media training, physical security and environmental controls, and the clean desk policy which required sensitive information removed from the desk at the end of each work day, lunch or emergency departure.
Provided Desktop support through helping employees reset passwords.
Respond to queries either in person or over the phone.
Analyzed and monitored network traffic using IDS and compared the current network activity to known threat database to detect security policy violations, malware, and port scanners.
Assisted in performing periodic information systems risk assessments including those associated with the development of critical business applications and generated security assessment reports.
Assisted in designing and developing complex integrated active directory solutions to meet business needs. Constant user account maintenance by assigning and controlling security access in Active Directory.
REFERENCE AVAILABLE ON DEMAND
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